Unit Clerk ,moa jobs in Calgary, AB

Riverbend Medical is a Collaborative, Comprehensive, Continuous Primary Care
Clinic located in Calgary, Alberta.

We are looking for a Genius Customer Service based MOA with Telus Med-Access EMR experience.

Thank you very much for your interest.

Medical Office Assistant Position Overview MOAs use initiative, problem-solving and leadership skills to work together as a team and ensure the smooth operation of the physicians’ front and back office.

Please only apply if you have very good working knowledge of Med-Access EMR and are able to work in ‘the back’ of the clinic. Meaning, you are experienced in taking blood pressure, height, weight and assisting physicians.

Your customer service skills are Excellent. Primary Reception Responsibilities Open/Close office Review and action any phone messages Start up/shut down computer systems & EMR Unlock/locks waiting room and ensures it is presentable Opens and triages all mail/emails/faxes –scan all patient related documents to charts Assists with thorough clean and disinfection of exam rooms at end of day Answers and triages all incoming calls to appropriate staff (prioritize private line 2) Schedule appts. appropriately based on Triage Chart, and appropriate time allotments Provide new patients with Patient Brochure Welcome and register all patients as they arrive in a professional and courteous manner Verify health card and follow through on any requirements to ensure health card validity as well as ensuring all key patient information is obtained and updated. ‘Check In’ patient Handle all ‘out-going’ patient tasks on discharge (ie: follow-up appts) Scanning Stay on top of scanning responsibilities ensure backlog and processed based on date stamps – delegate to others as needed to stay within timeframes Report processing completed daily and appropriately so that physician is notified to review reports as needed FHO responsibilities Ensure accuracy of enrollment forms and mail out weekly Receive MOH rosters and check for patients requiring enrollment Monitor patient profiles and day sheets for patients needing to be re-enrolled De-roster patients as required Preventative care program responsibilities as delegated from Management Process/record invoices for physicians daily (including method of payment) Process/scan/follow-up insurance forms and 3rd party requests as needed Check EMR messages and reconcile daily Ensure documentation of all interaction in patient chart Manage/follow-up ‘Patient Pick-up” file weekly Monitor inventory levels of medical and office supplies Maintain necessary levels of paper, forms etc

Medical Office Assistant (MOA) Responsibilities Manage/monitor scheduler for all physicians each day to ensure efficient Patient Flow using appropriate scheduler processes/icons Assemble and coordinate with patient to obtain all required materials and documents relating to upcoming appts for a 3 day advance window Prepare/disinfect exam rooms for patients and procedures Greet patients and transport to exam rooms Complete appropriate patient and equipment prep (height, weight, vitals, chief complaint ect) Manage verbal and EMR task requests. Prioritize, log and complete in a timely manner Coordinate referrals/test bookings with patients and offices. Participation in Preventative Care Management Campaign Management of pending test and consult lists Process all specimens Completes all billing as it occurs throughout the day (for procedures ie urine, BHCG) Maintains exceptional documentation throughout all position responsibilities. Always connect back to the EMR chart to update actions. Receives appropriate MOA telephone inquiries and transfers requests outside of scope to most appropriate staff member. Prepares and ensures appropriate level of stock of physician packages (prenatal ect) Participates in end of day facility and instrument cleaning processes including laundry, biohazard materials and plugging in of equipment. Ensure exam rooms are stocked daily Support nursing as necessary and appropriate. Participates in creation and updating of office procedures, policies and tools as needed. Assists in the development and training of new staff

Requirements – Essential Excellent knowledge of Telus Med-Access EMR and Netcare is a must. Excellent problem-solving skills and demonstrated ability to work independently and as a valuable member in a team environment to achieve expected results. Excellent customer service, communication and interpersonal skills Exceptional organization, time management and prioritizing skills. Ability to work well under pressure and handle difficult situations while remaining calm Demonstrate elevated work ethic Ability to adhere to center confidentiality policies

Physical and Environmental Demands This position will require long hours sitting and using office computers/equipment which can cause muscle strain This position requires occasional lifting of supplies and materials This position requires some light walking and standing Persons in this position will be working in a busy, open office environment and will be faced with constant interruptions and interactions with others regularly.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Clinic reserves the right to change employee responsibilities and reporting relationship as needed provided that any new responsibilities will remain suitable for the employee’s current skill level and position. We sincerely thank you for your application.

Work remotely

• No

Pay: $17.00-$20.00 per hour

Application question(s):

• What EMR experience do you have?

Work Location: In person