True Serve jobs

HanStone Canada is hiring a Territory Account Manager to lead our business in New Brunswick, Nova Scotia, and Prince Edward Island. This is a true field role. You will spend most of your week with customers: fabricators, dealers, designers, architects, builders, and kitchen and bath showrooms.

If you enjoy running your own territory, building relationships face to face, and seeing your work in finished kitchens and commercial projects across the region, we want to hear from you.

About HanStone Canada

HanStone Canada is a leading Canadian surfaces brand and part of Hyundai L&C, a global building and interior materials company. We manufacture premium quartz slabs in London, Ontario, for residential and commercial projects, known for durability, consistency, and design.

Our portfolio also includes Atlas Plan large-format porcelain slabs, made in Italy by Atlas Concorde. We are now introducing HANEX Solid Surface, a third product line for seamless countertops, vanities, and commercial interiors. You will be selling three strong product lines in a market where we are gaining ground.

Why You’ll Like This Role

• Real ownership. The Maritimes is your territory. You plan your schedule and build your own customer relationships.
• Three product lines to sell. Quartz, porcelain, and solid surface give you more ways to win business and more reasons to visit every customer.
• Your core market is close to home. 60% of our Maritimes customers are in the Greater Halifax Area.
• The backing of a global manufacturer. Hyundai L&C gives you stability, product support, and a long-term commitment to the Canadian market.

The Role

You will be our person on the ground in the Maritimes. You will grow existing accounts, win new ones, and make sure customers get fast, professional service.

Reports to: Regional Sales Manager and Regional Director

Sales and Business Development

• Build and maintain strong relationships with fabricators, dealers, designers, architects, builders, and showroom partners.
• Find and win new business to grow market share across all three provinces.
• Lead the launch of HANEX Solid Surface in the Maritimes, introducing it to fabricators, designers, and commercial customers obtaining specifications and following through to orders.
• Deliver professional presentations and product consultations to customers and design professionals.
• Represent HanStone at trade shows, regional events, and industry functions.

Customer Service and After-Sales Support

• Respond to warranty and service requests with on-site visits to assess issues.
• Document findings with quality photos and detailed notes.
• Carry out minor on-site remediation (for example, approved cleaning methods) when appropriate.
• Prepare clear service reports for the Service Coordinator to support resolution and follow-up.

Product Knowledge and Training

• Build deep expertise in HanStone quartz, Atlas porcelain, and HANEX Solid Surface.
• Lead product knowledge sessions and Lunch & Learn presentations.
• Stay current on competitor products and industry trends.

Territory Planning and Reporting

• Record all customer activity, service reports, opportunities, and sample deliveries in the CRM, ideally the same day.
• Plan your territory schedule to get the most from every trip.
• Keep product samples current, well presented, and correctly labelled.

Life on the Road

This is a road role, and we want to be clear about it up front. A Halifax-based candidate should expect 60+ nights away per year, roughly one to two nights a week on average, to serve customers in Moncton, Saint John, Fredericton, Cape Breton, PEI, and the communities in between. Candidates based elsewhere in the Maritimes should expect more travel.

Hotel and meals on the road are covered, and a generous car allowance covers your vehicle costs including gas. You will also travel occasionally outside the region for company meetings, training, plant and product tours, and national trade events.

What We’re Looking For

Required

• 5+ years of experience in sales, account management, customer service, or technical support with significant client contact. Building materials, design, or construction experience is an asset, but we welcome strong candidates from other fields.
• A track record of building lasting customer relationships and delivering results.
• Strong listening, problem-solving, and presentation skills.
• Comfortable with CRM software and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Self-motivated and organized, able to plan your own time and priorities in the field.
• Valid driver’s licence in good standing and willingness to travel regularly, including overnight stays.
• A professional presence and a customer-first attitude.

Preferred

• Post-secondary education in business, sales, marketing, or a related field.
• French language skills, a strong advantage when serving Acadian customers in New Brunswick.
• Based in the Halifax area.

What We Offer

• Base salary: $70,000 – $80,000 CAD per year, based on experience and qualifications.
• Performance bonus: up to $10,000 per year, based on regional performance targets.
• Generous car allowance.
• Travel expenses: hotel and meals covered while on the road.
• Matching RRSP contributions.
• Comprehensive health plan and standard industry benefits.
• Home-based role: no daily commute. You work from home between trips.
• Training and development: product training, plant and product tours, and ongoing support from our Eastern Canada team.

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Work from home

Work Location: On the road