Travel Counsellor jobs in Toronto, ON

Travel for Travellers by GLP Worldwide, Canada's leader in land tours and sea cruises, is a brand new collection of small-ship cruise and land experiences assembled with Canadian travellers in mind. Pairing exceptional destinations with unique itineraries, our programs are for those who want to stray off the beaten path -- without compromising comfort. They’re handpicked to suit your travel style: part adventure, part luxury, and fully experiential. If you’ve already done the tourist circuit and are ready to get more out of your next trip, our programs are definitely worth a try.

At GLP Worldwide, much of our success can be attributed to the strength of our operations team. To build on the momentum, we’re searching for a highly qualified travel advisor who can manage existing tours and help with the creation of new travel programs for our clients. The ideal candidate will have experience working in the travel industry or possess customer service experience. The travel advisor must be an organized multitasker, able to handle many diverse projects simultaneously and meet tight deadlines.

https://www.travelfortravellers.com/

Responsibilities

Efficient Tour Planning and Coordination:

• Develop and organize comprehensive tour itineraries that meet the needs and preferences of various client groups.
• Coordinate all logistical aspects of tours, including transportation, accommodation, meals, and activities.
• Manage tour guides and support staff to ensure high-quality service delivery.
• Ensure all tours are planned within budget and time constraints.
• Ensure all airline tickets are booked well in advance to secure the best rates and availability for tour participants.
• Coordinate with airlines to manage group bookings and accommodate any special requests or requirements from clients.
• Align flight schedules with tour itineraries to ensure seamless travel experiences for clients.
• Monitor and manage any changes or cancellations in flight schedules, and make necessary adjustments to the tour plans to minimize disruptions.

· Conduct risk assessments and develop contingency plans to handle emergencies or unexpected situations.

Client Satisfaction and Relationship Management:

• Maintain excellent communication with clients before, during, and after tours to ensure satisfaction and address any concerns or feedback.
• Develop and maintain strong relationships with clients, suppliers, and partners to facilitate smooth tour operations.

Marketing and Promotion:

• Collaborate with the marketing team to promote tour packages and attract new clients.
• Develop and implement strategies to increase tour bookings and revenue.

Continuous Improvement and Innovation:

• Regularly evaluate tour operations and seek opportunities for improvement and innovation.
• Stay updated on industry trends and best practices to enhance the company’s tour offerings.

Financial Management:

• Monitor and manage tour budgets, expenses, and financial reports.
• Ensure accurate and timely billing and payment processing for clients and suppliers.

Customer Feedback and Quality Control:

• Collect and analyze customer feedback to identify areas for improvement.
• Implement quality control measures to ensure consistent and high-quality tour experiences.

Administrative Duties:

• Maintain accurate records and documentation related to tour operations.
• Prepare and present regular reports on tour performance and outcomes to senior management.
• Assist with administrative projects and activities
• Prepare PowerPoint presentations for the sales team.

Other Duties:

• Perform other ad-hoc tasks

Preferred skills and qualifications

• Experience in tour management or similar role is an asset
• Passionate about culture and able to speak about food, art, culture, history and what makes a place unique
• GDS experience is an asset
• CRM experience an asset
• Prior sales or customer service experience
• Exceptional communication skills and attention to detail
• Proficiency in Microsoft Office
• Fluency in English
• TICO Certification (Travel Counsellor) is required. If you do not have this certification, you will be required to write the TICO exam after hiring
• Travel industry working experience is an asset
• Demonstrate a high level of attention to detail
• A creative problem solver with a can-do mindset
• Highly organized
• Take accountability and ownership
• Dedicated to accomplishing all tasks on hand
• Dependable and reliable
• Team worker
• Passionate about travel
• Customer service / client communication – you will need to demonstrate a high level of customer service and communicate with customers to help answer their questions and try to fulfill their needs. Professional telephone manner and structured emails writing technique is a must, and will need to be able to respond in a concise and informative style.
• An eye for details - GLP is known for its operational excellence and this is largely due to a very high attentiveness to detail. Contracts, sensitive client data and itineraries all require an eagle eye and a commitment to measuring twice, cutting once.
• Execution - we are looking for someone with a proactive approach to getting the job done.
• Problem Solving - we are looking for someone with a proactive, can-do approach to solving problems. Sometimes things change quickly with passengers and suppliers, and we have to put our firefighting hats on. You should be able to act decisively and quickly while keeping an eye for how we can continue to develop our processes to solve problems before they arise.

Job Types: Full-time, Permanent

Pay: $40,000.00-$52,000.00 per year

Benefits:

• Dental care
• Extended health care

Application question(s):

• Do you have any travel industry experience?
• Why do you want to work for a travel company?

Experience:

• customer service: 1 year (preferred)

Work Location: In person