Transcription Services jobs in Alberta

About Red Deer:

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government:

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

The Opportunity:

The Disclosure & Charge Processing Clerk (DCPC) is responsible for accurately composing, compiling, and generating a large volume of complex, confidential and time sensitive materials including Court and legal documents, criminal reports, memorandums, letters, & miscellaneous correspondence. The DCPC is responsible for distributing disclosure of this information to Federal, Provincial and Municipal Crown Prosecutors by electronic and physical mediums. The DCPC is also responsible to enter and generate all Criminal, Provincial, Federal and Municipal Court charges and related documents on the JOIN (Justice On-Line Information Network).

Top Key Responsibilities:

• Preparation and Processing of Legal & Case Documents - Interpret, draft, type, and process complex, highly confidential legal, court, and criminal case materials ensuring accuracy and compliance with laws and standards.
• Court Document Management and Quality Control - Receive, review, edit, and verify court documents (e.g., charges, evidence, records), ensuring completeness, accuracy, and correct court scheduling.
• Data Entry and Case Management in Justice Systems (JOIN) - Enter, update, and manage criminal charges, accused information, witness details, and related records within the JOIN system with high accuracy.
• Disclosure and Case File Preparation - Compile, organize, scan, and distribute disclosure packages to Crown prosecutors and defence, ensuring adherence to RCMP and legal disclosure standards.
• Report Writing, Transcription, and Information Handling - Generate reports, transcribe statements, prepare correspondence, redact sensitive information, and maintain organized digital records.
• Coordination with RCMP, Crown Prosecutors, and Agencies - Liaise with investigators, prosecutors, court staff, and other agencies to coordinate case materials, resolve issues, and respond to inquiries.
• Use of Specialized Systems and Office Software - Operate and maintain proficiency in police and justice databases (e.g., PROS, PIRS, CPIC, JOIN) and office tools to manage and retrieve information.
Compliance, Procedural Support, and Administrative Maintenance - Ensure all work aligns with legislation, RCMP procedures, and policies; support process improvements, maintain records/templates, and update shared resources.

As our preferred candidate, you will have:

• Grade 12, plus one (1) year post secondary education from a recognized Administrative Professional program.

• One (1) year experience in a police, legal or court setting, to provide knowledge of police and court procedures.

• Must be well versed and highly knowledgeable in the statutes and laws of Canada, including but not limited to The Criminal Code of Canada, Provincial and Federal Statutes, and Municipal Bylaws and related documents.

• One (1) year of experience working with Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat.

• Ability to type 55 wpm accurately

• Transcription experience is an asset, digital preferred

• Must possess excellent organizational and time management skills with the ability to be self-motivated and work independently with little supervision

• Display strong written and oral communication and interaction skills including exceptional listening skills when dealing with upper management, police officers, court officials, professional agencies and the public. Be able to respond courteously and professionally at all times.

• Must possess above average organizational ability to meet stringent court and processing deadlines. Ability to make quick and accurate on the spot decisions.

• Must be able to function during busy and stressful situations due to numerous interruptions by staff and outside agencies.

• Discretely handle sensitive information while maintaining confidentiality

• Ability to pass RCMP security clearance.

• Must maintain RCMP security clearance throughout employment.

• Must be able to successfully complete tested courses in the following and any other applicable computer systems and databases:

  • JOIN/JOIN 2.0 computer data entry course.

  • RCMP PROS User Course

  • RCMP CPIC data entry course

  • RCMP PROS End User Course

  • RCMP PROS Records Information Manager Course

Affiliation:

Canadian Union of Public Employees, Local 417

Status:

Regular Full-Time

Remuneration:

$35.53 to $37.40 per hour.

Hours of Work:

Shift work, 7 days/week, days, evenings and weekends required.

Additional Information:

Must successfully pass a stringent RCMP Security Clearance before commencing employment. If you currently have the required clearance, please indicate it clearly in your resume.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.