Tourism Vancouver jobs

Join An Amazing Team!

We are currently hiring for a Retail Associate, Casual who can work Saturday & Sunday (10:30 am -7:00 pm during July and August ) and on-call after September.

About the Museum:

The Britannia Mine Museum is located on the ancestral and unceded territory of the Squamish Nation along the beautiful shores of Howe Sound.

The Museum is a self-sustaining, non-profit organization, that creates accessible learning experiences to inspire discovery and connection through guided interpretive programming, self exploration opportunities, and the preservation of our historical site and artifacts.

We deliver an entertaining world class experience that encourages an informed understanding of mining and its impact on the environment, communities and sustainability.

It’s our people that make Britannia Mine Museum a great place to work!

• Be part of a diverse, fun and hardworking team located on scenic Howe Sound on a magnificent historic site.

• Access the Vancouver Tourism Passport Challenge program, with the chance to explore many attractions in Vancouver and the Sea to Sky Corridor for free.

• Discounts on retail, admissions, food and beverage.

• A chance to meet and welcome guests visiting the area from all over!

As an organization we value:

• Continuous Learning

• Quality Relationships (that are respectful, positive, genuine)

• Diversity

• Authenticity

• Financial Sustainability Museum Retail Associate

About You:

You are a ‘Retail Superstar’ who is passionate about working at one of the best attractions the Sea-to-Sky Corridor has to offer! You are inspired to grow within the travel, tourism and cultural services (museum) retail environment.

You have (at minimum) a high school diploma or equivalent; post-secondary education in retail, tourism, business, or hospitality is considered an asset .

At least one year of experience in a retail service-related position is required to apply.

Skills and attributes needed for this role include:

• Friendly, outgoing, and approachable.

• Basic math and cash handling skills, with the ability to processes payment through cash as well as using a POS system; able to reconcile till, and do opening and closing cash handling duties.

• Excellent verbal communication and customer service skills, with the ability to communicate effectively with a diverse range of individuals, including families, children, and international guests.

• Able to learn and carry out the Museum’s processes and practices in both the retail and cafe spaces.

• Able to multi-task and respond to guest queries effectively in a fast-paced and environment.

• A dependable team player who takes initiative to work effectively to problem solve and brainstorm with various parties, including colleagues and leadership within guest services as well as other departments.

About the Role:

Our Museum Retail Associates are the retail point of contact for guests to the Britannia Mine Museum. This role supports our guests to have an optimal retail experience and is integral to maintaining the high quality of guest service at the Museum. Responsibilities include:

• Assisting guests with their full museum retail experience; seeking out merchandise or services sought, make recommendations for purchases & processing purchases.

• Showcasing the variety of merchandise available for sale.

• Restocking, pricing, merchandising and cleaning the retail area.

• Annual inventory.

• Performing opening and/or closing duties

• Responding to guest inquiries.

• Preparing for the following days activities including daily cleaning or organizing.

• Acting as an ambassador for the Museum to our on site guests, providing a world class welcome!

• Abiding by the Museum’s Code of Conduct and the Museum’s Health & Safety Program.

Secondary responsibilities in the Chatterbox Cafe (for lunch and occasional coverage) which include:

• Serving guests in the Chatterbox Cafe; taking orders, processing payments.

• Supporting Museum special event food services.

• Food and beverage preparation as per the Museum’s standards (following all applicable safe food handling procedures and regulations).

• Cleaning and bussing duties.

Qualifications:

• Customer service, retail, admissions, café and/or and cash handling experience are an asset, however we are willing to train the right person. If you love working with people, and have basic cash handling and computer skills, please apply!

• Willing to complete a Criminal Record Check, as per the Museum’s policies.

• Willing to take Food Safe Level 1 (as required) required.

Additional Important Information:

• We encourage applications from all equity deserving groups.

• Benefits and and RRSP matching program at 90 days for team members who work more than 20 hours/week.

• At least one weekend day per week and stat holidays are required, as these are our busiest times.

• All employees must complete a Criminal Record Check, in accordance with the Museum’s Child and Vulnerable People Code of Conduct. The cost and process is covered by the Museum.

• Applicants must be legally eligible to work in Canada.

• Applicants must have access to reliable transportation as the Museum cannot be accessed by public transit.

• Perks include: free parking, discounts on cafe food and beverages, discounts in the retail store.

Statement on Diversity, Equity, Inclusion and Accessibility:

Britannia Mine Museum is committed to fair and equitable treatment, representation and prosperity for all peoples in our communities and our industry. We condemn all forms of racism, discrimination, intolerance, and bigotry and work to use the power of the museum spaces, arts, creativity and self-expression to attain equality and representation for everyone. Britannia Mine Museum is committed to fostering community and organizational well being and actively explores any required changes to our policies initiatives , and practices to address the root causes of inequalities.

Statement on Truth and Reconciliation:

Britannia Mine Museum conducts its work on the unceded territory of the SkSk̲wx̲wú7mesh Nation We respectfully honour their culture and tradition. We support the 94 recommendations of the Truth and Reconciliation Commission and commit to taking action on recommendations involving museums, culture, arts and education. It is our hope that museums continue to be an integral part of the Truth and Reconciliation journey in this country.