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Reservations Agent (Tours and Group Travel)
Great Canadian Holidays
100 Conestoga College Boulevard, Kitchener, ON N2P 2N6
$21–$24 an hour
Permanent, Full-time
Apply now

Job details

$21–$24 an hour
On-site parking
Permanent, Full-time
100 Conestoga College Boulevard, Kitchener, ON N2P 2N6

Full job description

Job Overview

Hours: 8:30am to 5:00pm, Monday to Friday

Reporting to the Reservations Manager, the Reservations Agent is the first point of contact for customers booking motor coach tours and group travel. The agent handles inquiries by phone, email, and online, and guides customers through itinerary selection, pricing, and final booking. The role calls for accurate, courteous service and the ability to manage bookings in a fast-paced, seasonal environment. The ideal candidate is highly organized, and passionate about delivering exceptional customer service in a fast-paced environment.

Duties

  • Process tour reservations, inquiries and cancellations (web, phone and in person booking)
  • Maintain up-to-date reservation records and ensure all guest details are correctly entered into the system
  • Assist in processing final confirmations
  • Mail out of flyers, process inbound mail
  • Assist with general office duties as required
  • Sale of travel insurance (if no experience, complete insurance training within 30 days of hire)
  • Assist in group sales as needed
  • General Administrative support for co-ordination
  • Direct calls for other departments
  • Maintain excellent customer service by returning emails and voicemail in a timely manner

Requirements

  • TICO Certification
  • Diploma in Travel & Tourism with at least one year in travel sales experience
  • Travel insurance sales experience considered an asset
  • Must speak and write fluently in English
  • Must be eligible to work in Canada.
  • Must be able to multi-task and set priorities
  • Must have proficient computer skills (working knowledge of Word & Excel), with the ability to learn a booking software system.

Pay: $21.00-$24.00 per hour

Expected hours: 40.0 per week

Benefits:

  • On-site parking

Experience:

  • Travel Sales : 1 year (required)

Licence/Certification:

  • TICO Certifcation (required)

Work Location: In person

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