Total Delivery Systems jobs

Job Overview

The Spare Parts Sales Representative reports to headquarters at Delta, Canada and the position can be located in Bristish Columbia, CA or Lousiana, US, and is responsible for quoting and processing sales orders for manufactured and purchased spare parts. Working closely with customers and internal teams, the role requires interpreting blueprints and bills of material (BOMs), defining scope, and establishing lead times. The successful candidate will proactively develop customer relationships, identify new sales opportunities, communicate order status and delays, and anticipate future customer needs. This is a full-time, on-site position in Delta, BC or Monroe, LA, reporting to the VP of Operations.

In this role you

Customer Service & Sales Support

• Respond promptly to customer spare parts inquiries and requests for quotation (RFQs).
• Review customer requirements and identify the correct replacement or alternative parts.
• Prepare accurate quotations for manufactured and purchased components.
• Enter and manage sales orders within the company's ERP system (D365).
• Confirm pricing, availability, and lead times with internal departments and suppliers.
• Follow up on open quotations to maximize conversion rates.
• Serve as the primary customer contact from quotation through order fulfillment.

Technical Review

• Interpret engineering drawings, blueprints, assemblies, and technical documentation.
• Read and understand Bills of Material (BOMs) to identify part requirements and configurations.
• Work with engineering and manufacturing teams to clarify specifications and scope.
• Verify technical details to ensure accurate quotations and order processing.

Customer Relationship Management

• Build and maintain strong relationships with key customer accounts.
• Schedule and conduct regular customer meetings.
• Identify opportunities to increase spare parts sales and promote additional company products and services.
• Proactively pursue new business opportunities within existing accounts.

Order Management & Communication

• Coordinate with manufacturing, purchasing, and planning teams to monitor order status.
• Communicate order progress, lead times, and delivery commitments to customers.
• Proactively identify and communicate delays, risks, or changes affecting customer orders.

Continuous Improvement

• Monitor market trends and customer purchasing patterns.
• Contribute to improving quotation processes, customer service, and aftermarket sales growth.
• Support company initiatives to increase customer satisfaction and retention.

To succeed in this role, you should have

• Technical diploma, associate degree, or bachelor's degree in Business, Engineering Technology, Manufacturing, Industrial Technology, or related field preferred.
• Equivalent combination of education and relevant experience will be considered.

Attributes

• 5+ years of experience in technical sales, inside sales, customer service, aftermarket sales, spare parts sales, manufacturing, or industrial equipment environments preferred.
• Experience working with ERP systems is an asset.
• Experience supporting industrial, manufacturing, machinery, or engineered products customers is preferred.

Benefits

• Extended health benefits for you and your family, including a Health Spending Account 
• RRSP employer contribution matching 
• EV charging stations 
• Potential Annual bonus 
• Employee appreciation events 
• Tuition reimbursemen
• Paid time off 

Join Our Team at Raute!

At Raute, we offer more than a job. We offer a meaningful career in an industry that makes a difference. We provide a supportive and innovative work environment where employee well-being and professional growth are priorities.

Our approach embraces a total rewards approach, which includes both monetary and non-monetary benefits. This holistic concept encompasses everything from base salary, learning and development opportunities, work-life integration, and other intangible benefits that contribute to overall employee satisfaction and engagement.

We recognize the value of work-life balance and offer flexibility through our hybrid working model. However, this role is hands-on and highly collaborative, requiring a consistent on-site presence to support in-person team engagement and operational needs. While some flexibility in hours is available, success in this position depends on active participation in office-based work and close collaboration with colleagues and stakeholders.

Join Raute – Where Innovation Meets Opportunity

At Raute, we build more than machines. We contribute to shaping the future of the Engineered Wood Products industry. We are a community of innovators, creators, and problem-solvers.

As a forward-looking technology leader and trusted partner in the Engineered Wood Product sector, we help our customers maximize raw material efficiency and support sustainable operations through data-driven innovations. With over 115 years of experience and a global presence, we are a leader in veneer, plywood, and LVL industries. Our vision is to be the partner to future-proof the wood industry. With our innovative solutions, we drive change and promote a resource-efficient society. Raute’s head office and main production are in Lahti, Finland, with additional manufacturing sites in Kajaani, Canada, and the USA.

Sustainability is at the core of everything we do. We are committed to leading the industry towards a more sustainable future in engineered wood products by creating long-term value for our customers, society, and the environment.

Our culture is built on strong values: Creating Customer Success, Promoting Development, Acting Sustainably, and Achieving Together. These values guide our daily work and describe the people who succeed at Raute. We believe that every employee has a voice and their contributions are valued. We encourage open communication and collaboration, ensuring that everyone's ideas and perspectives are heard and respected.

Join us and be part of a company that not only values your professional development but also cares about your well-being. Together, we can achieve great things and make a positive impact on the world.

Learn more about Raute at Raute.com.

Raute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at Raute are based on merit, qualifications, and business needs. We have a zero-tolerance policy towards any form of discrimination, harassment, or unfair treatment. All employees are treated with dignity and respect, ensuring a safe and equitable workplace for everyone.

Job Types: Full-time, Permanent

Pay: $75,000.00-$95,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• Industrial Service Business: 5 years (required)

Work Location: In person