Toronto Medical Centre jobs in North York, ON
- Unity Health TorontoToronto, ON M5B 1W8
- $51.95–$64.94 an hour
- Full-time +1
- Reporting to the Manager of Patient Experience, the Patient Relations Specialist leads the fair, timely and effective review and resolution of patient/family…
- Ontario Health atHomeMarkham, ON L3R 9T8
- $43.02–$52.06 an hour
- Full-time
- In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans.
- Ontario Health atHomeMarkham, ON L3R 9T8
- $43.02–$52.06 an hour
- Full-time
- In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans.
- Ontario Health atHomeToronto, ON
- $79,853.82–$93,232.59 a year
- Full-time +1
- Ontario Health atHome is seeking qualified candidates to work at Michael Garron Hospital in a full-time permanent position.
View similar jobs with this employerUnity Health TorontoToronto, ON- $31.65–$35.89 an hour
- Part-time +1
- Weekends as needed +2
- Performs phlebotomy and collects capillary blood specimens.
- Registers specimens and verifies for entry into the LIS system.
- Enters data for bar code generation.
Clinical Extern - Nursing
Easily applyRunnymede Healthcare CentreToronto, ON M6S 3A2- $17.60 an hour
- Temporary +1
- Weekends as needed +2
- Employee assistance program
- Company pension
- - Days (7:00am-3:00pm, 7:00am-7:00pm), Evenings (3:00pm-11:00pm), Nights (11:00pm-7:00am, 7:00pm-7:00am) shift *.
- Sinai HealthToronto, ON M5G 1X5
- $37.40–$38.64 an hour
- Full-time
- As a Registered Practical Nurse, Operating Room, you will not only have a direct impact on patient outcomes but also have the chance to broaden your experience…
Registered Nurses - Northern Ontario Communities
Easily applyVenture Healthcare Inc.Ontario- Casual
1 hire made in past 30 days- Competitive Compensation Packages, Referral Bonuses and Rewards.
- Direct Deposit: Biweekly payment for Regular, OT and Call-Back hours.
- Regal Security Inc.Toronto, ON
- $19.50–$21.00 an hour
- Full-time
- Weekends as needed +1
- Act as a liaison for the hospital by assisting patients, visitors, and hospital staff.
- Conduct regular patrols throughout the hospital property to ensure a safe…
- Seven HealthcareOntario
- $3,230–$5,390 a week
- Full-time +1
- Extended health care
- The pay is dependent on the certain speciality and shifts.
- You must be a permanent Citizen in Canada or the US.*.
- A valid and unexpired passport.
Medical Laboratory Technologist; Histology/Pathology ( British Columbia )
Easily applyUrgently hiringProMed HR SolutionsCanada- $60 an hour
- Temporary +2
- Mileage reimbursement
- Housing allowance
- Flexible schedule
11 hires made in past 30 days- A two- or three-year college program in medical laboratory technology.
- We work closely with healthcare facilities to match their specific needs with the most…
Registered Nurse, Operating Room
Easily applyUrgently hiringProvidence HealthcareToronto, ON- $41.42–$55.91 an hour
- Full-time
- Relocation assistance
- Relocation support available for eligible candidates.
- Time-limited signing bonus available for eligible nurses who accept an offer by September 30, 2026.
Registered Nurse - Lactation Consultant
Easily applyHumber River HealthGreater Toronto Area, ON- $41.15–$58.98 an hour
- Full-time
- Day shift +1
- Hours of work: 8 or 2 hour shifts; Monday - Sunday, Days.
- Promotion of baby-friendly breastfeeding initiatives.
- Assist mothers having breastfeeding problems.
- SE HealthNorth York, ON
- $38–$45 an hour
- Full-time
- Designed to support both patients and their families, the program connects individuals with community-based healthcare providers, social support services,…
Client Care Supervisor
Easily applyRNS Health Care Services Inc.Vaughan, ON- $60,000–$70,000 a year
- Full-time +1
- On call
- Paid time off
- Dental care
- Life insurance
- Employee assistance program
- Disability insurance
- Extended health care
- Home and Community Care Client Care Supervisor (RPN)*.
- As a Supervisor, you will be responsible for overseeing the delivery of high-quality care to our clients,…
- Conexus MedstaffToronto, ON
- $46–$64 an hour
- Contract
- Paid time off
- Vision care
- Dental care
- Life insurance
- Live and work in the U.S. with full TN visa support, competitive pay, and expert guidance from Conexus MedStaff.*.
- Degree from an accredited nursing program.
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Job Post Details
Patient Relations Specialist - job post
Job details
Pay
- $51.95–$64.94 an hour
Job type
- Permanent
- Full-time
Location
Full job description
The Patient Relations Specialist supports Unity Health Toronto’s commitment to the best care experiences, created together, promoting care and service that reflects the organization’s Mission and Values and Care Experience Charter. Reporting to the Manager of Patient Experience, the Patient Relations Specialist leads the fair, timely and effective review and resolution of patient/family feedback across the organization’s three hospital sites. This role serves as a central point of contact for patients and families with inquires/concerns /compliments and is responsible for intake of information and coordinating and supporting leaders and physicians in the review and follow up of patient concerns. The role is integral in communicating the patient/family voice to key stakeholders, managing the resolution of complex complaints along with tracking/trending feedback data to identify opportunities for service recovery and continuous quality improvement in the organization with the goal to improve the care experience. The role is responsible for imparting knowledge and best practices in patient relations with the organization and building internal capacity through strong engagement with organizational leaders, physicians and staff. The Patient Relations Specialist is also responsible for management of the feedback database, documenting/coding feedback, ensuring integrity of the data and report generation. This position works across all sites.
Main Responsibilities:
- Serves as a central contact in the organization, accountable for the intake, documentation and notification to leadership of patient and family feedback regarding the care and service (complaints, inquiries, compliments)
- Facilitates the fair, thorough and timely review and response of complex patient/family complaints (including chart reviews, meetings with patients, leadership and physicians and the coordination and tracking of case follow up), including response to escalations to the Patient
- Ombudsman’s office or regulatory colleges
- Problem-solves, mediates and negotiates the resolution of conflict between patients/family and the Health Care
- Team to restore relationships and assists in diffusing anger and escalated situations
- Engages and supports patients/families through the critical incident review process, ensuring their voice is included in the process and works with leadership to facilitate communication of review outcomes
- Develops written communications on behalf of organization in response to patient and family feedback including high risk, sensitive issues
- Identifies quality of care, safety, high risk/high profile issues through complaint investigations
- Manages the RL6 Feedback Database including appropriate documenting and coding of feedback, ensuring integrity of feedback data, report generation and providing input into system optimization and effectiveness
- Analyzes and interprets feedback data, identifying trends, and making recommendations to leadership regarding areas of focus for improvement
- Leads the orientation of new managers, directors, chiefs to the Patient Relations process including use of RL6 feedback database
- Builds internal capacity as an expert resource, sharing knowledge/best practices in patient relations through strong engagement and coaching with organizational leaders, physicians and staff
- Provides support for patients/families to navigate the system, interpret policy/legislation.
- Develops and contributes to the review and enhancement of department processes
Qualifications:
1. Masters degree in a related healthcare discipline and a member in good standing of a professional regulatory body
2. Minimum 5 years related hospital experience, working with patients/families and health care teams, and experience and skill in working with
Mental Health and diverse populations
3. Experience working in a Patient Relations position within a health care setting resolving complex patient complaints
4. Demonstrated skill in conflict resolution, mediation, negotiation and facilitation with the ability and confidence to collaborate and build
relationships with staff/physicians at all levels
5. Highly developed communication skills including proficiency in writing complex sensitive correspondence
6. Strong organizational, critical thinking and problem-solving skills with ability to manage stress and the unpredictable and to handle a high
volume of work, multiple simultaneous demands/priorities
7. Exceptional interpersonal skills with a high level of maturity, empathy and demonstrated ability to be fair/objective, and handle sensitive
situations with diplomacy, tact and professionalism
8. Experience in coaching, mentoring and developing others
9. Self-directed and highly collaborative, able to establish credibility of role and developing ongoing relationships and networks to ensure success
10. Demonstrated understanding of/commitment to Unity Health’s Mission and Values, strong customer service orientation and respect for/belief in
the value of the patient/family as essential members of the health care team
11. Must have knowledge and understanding of Hospital processes and Legislation (Excellent Care for All Act, Health Care Consent Act, Substitute
Decisions Act, Mental Health Act, PHIPA)
12. Demonstrated commitment to professional development and building skill set for Patient Relations role
13. Proficiency in various computer applications (MS Office, experience with RLDatix Feedback Software), database management and ability to
troubleshoot basic software issues
14. Satisfactory Attendance Record.
NB: This is a hybrid role with a 60/40 split of in office and remote work. This position will be located at St. Michael's Hospital site. However, please be advised that as a condition of accepting this offer of employment you may be required to travel between sites and/or be assigned to work at an alternate site (s) (including working remotely) without notice in the future as operations may require.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.