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Treatment Coordinator – Full-Time | Don River
Don River Dental is looking to hire a full-time Treatment Coordinator with at least 2 years of dental experience who is outgoing, personable, and passionate about helping patients achieve their oral health goals. This role is dedicated full-time to our Don River Dental location. The ideal candidate is an excellent communicator, highly organized, and confident in presenting treatment plans and financial options while delivering an exceptional patient experience.

Why Join Us?
✔ Top-of-market compensation with performance-based bonuses
✔ Comprehensive health benefits
✔ Strong leadership support – You won't be left to figure things out on your own!
✔ Career growth opportunities within a rapidly expanding dental group

Schedule: Full-time, weekdays during core clinic hours, with occasional Saturday availability when a specialist is in for a major case (e.g., implant, full-arch, ortho consult).

Job Duties:

• Welcome patients and provide an exceptional patient experience throughout their treatment journey.
• Own and present treatment plans of $2,000 or more, along with other cases that are clinically complex or require extra coordination (multi-visit sequencing, specialist referrals, lab-dependent timing).
• Educate patients on the benefits of treatment and answer questions regarding recommended procedures.
• Coordinate consultations between patients and dentists.
• Discuss financial arrangements, insurance coverage, payment options, and third-party financing solutions.
• Verify insurance benefits, prepare treatment estimates, and work closely with our insurance/billing team to keep pre-determinations and claims moving quickly.
• Schedule treatment appointments while optimizing the doctor's schedule.
• Follow up with patients who have outstanding or unscheduled treatment plans on a defined, consistent cadence until each case is booked, declined, or resolved — no plan goes untracked.
• Maintain accurate, up-to-date documentation of treatment discussions and patient communications so status is always clear to the team.
• Monitor treatment acceptance rates and assist in achieving clinic production goals.
• Work collaboratively with dentists, hygienists, assistants, and the administrative team to ensure a seamless patient experience.
• Respond to patient inquiries by phone, email, and in person in a timely and professional manner.
• Assist with front desk responsibilities as required to support clinic operations.

Treatment Coordinator Requirements:

• Minimum 2 years of experience working in a dental office (Treatment Coordinator experience is considered a strong asset).
• Excellent knowledge of dental terminology and common dental procedures.
• Experience presenting treatment plans and discussing financial arrangements.
• Strong understanding of dental insurance and coordination of benefits.
• Experience with third-party patient financing.
• Proficient with dental practice management software (Curve is an asset).
• Outstanding communication, interpersonal, and customer service skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to build trust and rapport with patients while guiding them through treatment decisions.
• Sales-oriented mindset with a focus on patient education and case acceptance.
• Ability to multitask and perform well in a fast-paced environment.
• Positive attitude, professionalism, and a collaborative team-player mentality.

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Benefits:

• Dental care
• On-site parking

Application question(s):

• What days are you available to work?
• What languages do you speak?
• What is your hourly rate expectations for this role?

Experience:

• Dental Treatment Coordinator : 1 year (required)

Work Location: In person