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Skydive Toronto Inc has the following job opportunity available.

The duration of this position is from mid-April to September 2026, with the potential to extend into fall months, October to November.

Term of Employment: Full time position - including weekends and holidays

Part time position – including weekends and holidays Description:

Day-to-Day Responsibilities:

Register skydiving students - Front line customer service - Sales of gift certificates and merchandise - Welcoming and seating customers for their tandem training video - Reviewing registration waivers, inputting them into the computer, and taking payments from customers - Gearing and de-gearing tandem students before and after their jump - Answering customer emails, phone calls, taking reservations - Enhancing customers experience onsite - Full training on industry specific software will be provided - Full training on skydiving information will be provided as needed - Retrieving parachutes from the landing area

Individual Positions: As your strengths are recognized, you may be chosen for one of the positions below:

Video Sales and Gear Up – harness and give orientation to customers, troubleshoot and fix media package issues, assist in customers finding their delivered videos, and send raw footage

Manifester – the heart of operations, dispatch customers and airplane loads, manage tasks to keep the daily operations running smoothly

Internal Sales Lead – chase and follow-up with missed enquiries/phone calls, and large groups

General Site Cleaning - Daily maintenance of the facility including cleaning washrooms, dusting work areas, sweeping and mopping floors, picking up garbage, etc. Assisting Management Assisting management with various projects Transcribing from the Operations Manager Assisting the promotions coordinator with various projects Other duties as required

Skydive Toronto Inc. Cookstown Aerodrome, 3065 4th Line, Cookstown ON L0L 1L0 1 705 458 9339 or 1 800 668 5867 | info@skydivetoronto.com | www.skydivetoronto.com

Job Requirements: Legal to work in Canada Ability to communicate proficiently in English *Additional languages are an asset

Ability to work a flexible schedule, which includes weekends

Strong problem-solving skills with the ability to deal with customer tactfully, effectively, and empathetically in a fast-paced environment

Physical strength and endurance are required to harness tandem customers

Reliable and focused on customer satisfaction Self-starter, take initiative, assess priorities, and multitask

Strong computer skills with experience using ‘Microsoft 365’ General MS office and typing skills

Skydive Toronto Inc. is looking for enthusiastic and dynamic individuals to join our team as Customer Service Representatives. We offer an exciting, fast-paced work environment, and we’re seeking team members who are eager to help us deliver an unforgettable skydiving experience to our customers.

Positions Available:

• Full-Time: Including weekends and holidays
• Part-Time: Including weekends and holidays

Key Responsibilities:

Customer Service & Registration:

• Welcoming and seating tandem customers for training
• Register skydiving students and manage reservations.
• Provide front-line customer service, answering calls and emails.
• Sell gift certificates, merchandise, and assist with tandem training video bookings.
• Review waivers, input information into our system, and process payments.
• Gearing and de-gearing tandem students before and after their jumps.
• Retrieve parachutes from the landing area

Additional Responsibilities (As your strengths are recognized):

• Video Sales & Gear-Up: Assist with harnessing, orientation, troubleshooting media package issues, and delivering raw footage to customers.
• Manifester: Dispatch customers for skydiving loads and ensure operational flow.
• Internal Sales Lead: Follow up on missed inquiries, calls, and large group bookings.

Site Maintenance:

• Clean and maintain the facility, including washrooms, work areas, and public spaces.
• Sweeping, dusting, mopping, picking up garbage, etc.
• Clean planes and company vehicles; inside and out.

Assisting Management:

Help with various projects, including transcription, promotions, and more

What We’re Looking For:

• Essential Requirements:
• Legally authorized to work in Canada
• Proficiency in English (Additional languages are a plus)
• Ability to work flexible hours, including weekends and holidays
• Strong problem-solving and customer service skills
• Physical endurance to assist with harnessing tandem students
• Self-motivated, focused, and a team player
• Strong computer skills (MS Office, typing)
• Able to thrive in a fast-paced, high-energy environment

Bonus Skills/Attributes:

• Previous experience in customer service or sales
• Positive, empathetic attitude toward customer satisfaction
• Ability to multitask and assess priorities effectively

Work Environment:

• Location: Skydive Toronto, Cookstown Aerodrome, Ontario (Rural location – no public transportation available)
• Physical demands: Must be comfortable with physically active tasks and working outdoors

Compensation:

• $18 per hour + commission

How to Apply:

Email your resume to: joinourteam@skydivetoronto.com

Subject Line: Customer Service Representative

Please note:
This position participates in the Canada Summer Jobs program. To qualify, you must meet the following criteria:

• Be no older than 30 years at the start of employment
• Be a Canadian citizen, permanent resident, or refugee protection claimant
• Have a valid SIN at the time of employment

For more details on eligibility, visit: Canada Summer Jobs Program

Note: Resumes will be reviewed and interviews scheduled within a month.

While we appreciate all applications, only those having the required ratings and qualifications and selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Ability to commute/relocate:

• Cookstown, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This position participates in the Canada Summer Jobs program. To qualify, did you meet the criteria?
• This position requires availability on weekends and holidays, is that something you can commit to?

Work Location: In person