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    • Position Type:* Full-Time (Must have flexible availability including early mornings, weekends, and peak periods).
    • A Restaurant Manager at Tim Hortons plays a vital role in driving day-to-day operations, ensuring top-tier guest service, and fostering a high-performing,…
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    • The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards…
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    • The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards…
    • Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity…
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    • The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards…
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    • The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards…
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    • You should have working availability Monday through Sunday early morning/afternoon/evening shifts.
    • Full benefits and Group Retirement matching program are…
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    • Leadership ability and willing ness to lead a team.
    • Guide Subordinates as to Food Standard/ Company Policies.
    • Ability to showcase urgency and ownership.
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    • You are an enthusiastic role model who motivates Management and Team Members to deliver exceptional service for every guest, every time.
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    • The Restaurant Manager is responsible for supporting the day-to-day operation of the restaurant, leading and developing team members, maintaining Tim Hortons…
    • The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards…
    • You have the knowledge, skills and long-term vision to support the Restaurant Owner in running a successful business.
    • Have a passion for coaching and mentoring.
    • You empower and lead your team to deliver exceptional guest experiences.
    • Promote a respectful team environment and manage team members with open communication…
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    • You are an enthusiastic role model who motivates Management and Team Members to deliver exceptional service for every guest, every time.
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Job Post Details

Tim Hortons logo

Multi-Unit General Manager (QSR) – Tim Hortons - job post

Tim Hortons
3.5 out of 5 stars
London, ON
$41,603.67–$51,000.00 a year - Permanent, Full-time

Job details

Pay

  • $41,603.67–$51,000.00 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed

Location

London, ON

Benefits

Pulled from the full job description

  • Store discount
  • Commuter benefits
  • Discounted or free food
  • Extended health care
  • Flexible schedule
  • On-site parking

Full job description

Position Type: Full-Time (Must have flexible availability including early mornings, weekends, and peak periods)

Why Join Our Franchise Group?

At Tim Hortons, we take pride in being a staple of the Canadian fabric. We are seeking a high-energy, operations-driven Multi-Unit General Manager to lead our teams across multiple high-volume locations. If you are a hands-on leader who thrives on building strong workplace cultures, driving profit, and delivering exceptional guest experiences, this is the opportunity for you.

What You’ll Do (Key Responsibilities)

  • Multi-Store Operational Leadership: Oversee daily operations across assigned restaurants. Conduct daily walkthroughs to enforce 100% compliance with Tim Hortons brand standards, health and safety regulations, and cleanliness protocols.
  • People Development & Culture: Serve as an enthusiastic role model. Recruit, train, and coach Store Managers and Team Members, fostering an inclusive, supportive environment with low turnover.
  • Financial Mastery & Target Achievement: Take full ownership of key performance indicators (KPIs). Control prime costs—specifically food, paper, and labor—through smart scheduling, production planning, and waste tracking. Hit targets to unlock your quarterly performance bonuses.
  • Brand Promotions & Launches: Ensure flawlessly executed LTOs (Limited Time Offers), new product rollouts, and marketing campaigns across all locations.
  • Tech, Systems & Administration: Utilize digital tools, inventory software, POS systems, and Excel/Google Sheets to manage schedules, track stock levels, complete cash reports, and process end-of-shift balancing.
  • Guest Experience Champion: Actively resolve guest feedback, elevate speed of service (especially drive-thru targets), and lead the team to deliver fast, accurate, and friendly service every time.

What We Are Looking For (Qualifications)

  • Proven QSR Experience: Minimum 3–5 years of fast-paced Quick Service Restaurant management experience (prior experience within Tim Hortons or another high-volume franchise is strongly preferred).
  • Numbers-Oriented: Demonstrated ability to manage scheduling, control inventory, analyze P&L statements, and hit financial targets.
  • People Person & Communicator: Exceptional interpersonal skills with a passion for coaching, mentoring, and maintaining a positive work atmosphere.
  • Tech-Savvy & Adaptable: Quick to master new restaurant management software, digital tools, and corporate systems.
  • Mobility & Logistics: Valid driver’s license and access to a reliable vehicle to travel daily between store locations.

Perks & Compensation

  • Base Rate: $24.00 to $28.00 per hour + Target based bonus (based on experience).
  • Target-Based Bonus: Lucrative bonuses based on achieving sales targets, labor goals, waste reduction, and brand audit scores.
  • Support & Advancement: Ongoing leadership development and head-office level advancement opportunities.
  • Perks: Free/discounted food & coffee on shift, paid training, and performance recognition programs.

Pay: $41,603.67-$51,000.00 per year

Benefits:

  • Commuter benefits
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Store discount

Application question(s):

  • Briefly describe how you manage labor costs and food waste during peak business hours.
  • Do you have direct experience working at a Tim Hortons franchise location?

Experience:

  • Quick Service Restaurant (QSR) management: 5 years (preferred)

Licence/Certification:

  • driver's license and access to a reliable personal vehicle (preferred)

Work Location: In person

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