Customer Service Advisor

Emploi - Permanent Full-time - Agent/Clerk - Customer service

Succursale: Ottawa -Ottawa Ontario K1G6Y4

# of positions available: 2

As soon as possibleSchedule: Monday to Friday (Day)

Salary: 23,50$/h

Description:

Emballages Carrousel is a leader in packaging solutions, since 1971 in the province of Quebec. To work at Emballages Carrousel means working for a local family business that offers a unifying, rewarding and stimulating work environment, as well as promoting human relationships. It also means to work together to reach a common goal; preserving our planet resources for today, but also for generations to come. Come join us and together, let’s provide a better tomorrow.
So, come join us as a customer service advisor at the Customer Excellence Centre and together let's preserve the world of tomorrow.

Reporting to the Senior Director of the Customer Excellence and Pricing Management Center, the incumbent will be responsible for customer service regarding the sale of food, sanitary, cleaning, and industrial packaging products. They will act as a resource person and provide advice on all product and pricing questions within pre-established parameters. They will liaise between customers and sales representatives and perform all other related administrative tasks. The position will be based in Ottawa - 1201 Logistics Private, suite 101.

Responsibilities:

• Answer incoming calls and welcome customers at the service counter;
  
• Advise customers on products and pricing according to established guidelines;
  
• Enter orders and returns into the computer system;
  
• Promote products and ensure ongoing customer satisfaction;
  
• Perform various administrative tasks to support daily operations;
  
• Act as a liaison between clients and the sales team to ensure prompt and accurate communication;
  
• Maintain detailed and organized records of customer interactions;
  
• Collaborate with internal departments to effectively resolve customer issues;
  
• Perform any other related tasks.

Requirements:

• College diploma in administration and/or sales or equivalent;
  
• 1 to 2 years’ experience in customer service or administration;
  
• Bilingual (English / French);
  
• Written and spoken bilingualism (advanced level of English since the position involves frequent exchanges with suppliers located outside Quebec, mostly Anglophone, about 60% of the time);
  
• Good knowledge of food and industrial packaging products (an asset);
  
• Able to work in a computerized environment and use various software (Office Suite, Excel, CRM, KPI, Microsoft NAV);
  
• Ability to identify, understand customer needs and provide appropriate advice;
  
• Excellent communication skills;
  
• Autonomy, versatility and attention to detail;
  
• Ability to meet objectives and manage several priorities at once.

Advantages:

• Group insurance coverage
• 3 weeks of vacation
• Telemedecine
• Clothing provided
• Employer's participatory RRSP
• Social activities
• Mobile holidays
• Volunteer day
• Employee Assistance Program
• Bonus program
• On-site parking
• Talent referencing
• Employee discount

Note:

• Permanent and full time position;
• Monday to Friday / 37,5 Hours / weekly;
• 7:30am to 4:00pm in person.

Disclaimer:

The masculine gender is used as a generic for the sole purpose of not weighing down the text.

Only those whose applications are accepted will be contacted.