The Support Network $80,000 jobs in Edmonton, AB

What do you think of when you hear the name MNP? We are more than a prominent consulting firm in tax and accounting, we are redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results.

Make an impact with our Managed Security Services team as a NOC Tier 2 Analyst. This role is ideal for a technically strong professional who thrives in a fast-paced environment, enjoys solving complex infrastructure challenges, and is passionate about continuous improvement and mentoring others. MNP provides a supportive environment for continuous learning and professional development, encouraging relevant certifications.

At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins.

Responsibilities

• Investigate, diagnose, and resolve escalated application and infrastructure incidents related to network connectivity, server performance, firewall issues, backup failures, application availability, and Azure resource problems
• Analyze performance metrics and logs from monitoring tools (e.g., ConnectWise Automate, Auvik, Azure Monitor, backup platforms) to identify root causes and infrastructure bottlenecks
• Manage and execute patch deployment cycles for Windows Server operating systems and applications using tools such as ConnectWise Automate or Microsoft Intune
• Implement approved configuration changes across network devices, servers, and firewalls (e.g., Fortinet, Cisco, Check Point, Palo Alto) in accordance with change management processes
• Perform advanced server monitoring and management, including performance tuning, OS-level troubleshooting, and configuration of server roles and features
• Execute firewall monitoring and management tasks, including log analysis, troubleshooting connectivity issues, and implementing rule changes
• Manage backup operations, including troubleshooting failures, performing restores (file, VM, or application-level), and validating backup integrity using platforms such as Veeam
• Maintain and verify backups of network device and firewall configurations
• Perform operational tasks within Microsoft Azure environments, including VM management, service restarts, and responding to Azure Advisor alerts
• Collaborate with SOC analysts during integrated incidents, contributing infrastructure insights and supporting coordinated response efforts
• Document incident resolutions, technical findings, and configuration changes within ticketing systems (ConnectWise Manage) and knowledge bases
• Contribute to the development and continuous improvement of NOC Standard Operating Procedures (SOPs) and technical documentation
• Mentor and provide guidance to Tier 1 analysts, supporting skill development across the team
• Participate in shift handovers to ensure continuity of operations and effective knowledge transfer
• Participate in a rotational on-call schedule

Skills and Experience

Essential Skills

• Strong analytical, diagnostic, and problem-solving capabilities
• Excellent written and verbal communication skills, with the ability to clearly explain technical issues
• Ability to work under pressure and manage multiple priorities in a 24x7 environment
• Strong attention to detail and documentation discipline
• Collaborative mindset with experience working in cross-functional teams
• Demonstrated ability to mentor and share knowledge

Technical Skills

• Intermediate to advanced administration of Windows Server OS (Active Directory, DNS, DHCP, Group Policy); Linux experience is an asset
• Solid understanding of networking concepts (TCP/IP, routing, switching, VLANs, firewalls, VPNs)
• Hands-on experience with RMM tools (ConnectWise Automate and ScreenConnect strongly preferred)
• Experience with patch management processes and tools
• Practical experience managing and troubleshooting firewall platforms (Fortinet, Cisco, Check Point, Palo Alto)
• Proficiency in backup and recovery solutions, particularly Veeam Backup & Replication
• Understanding of virtualization technologies (VMware vSphere, Microsoft Hyper-V)
• Foundational experience with Microsoft Azure (VMs, VNETs, Storage, Azure Monitor)
• Basic scripting capability (PowerShell preferred)
• Experience with monitoring tools such as Auvik is an asset

Experience & Certifications

• 2–4 years of experience in a NOC Engineer, Systems Administrator, Network Administrator, or similar infrastructure support role
• Relevant certifications are highly desirable, including:
  • CompTIA Network+, Server+, Security+
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Certified: Windows Server Hybrid Administrator (AZ-800/801) or equivalent
  • Firewall certifications (Fortinet NSE, Cisco, Check Point, Palo Alto)
  • Veeam Certified Engineer (VMCE) or equivalent

MY REWARDS @ MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!