The Bay, Calgary Downtown Store jobs

Pharmacy Assistant | Administration & Patient Services

Capsule Pharmacy | Downtown Calgary, Alberta

Job Type: Full-Time, Permanent
Work Location: On-Site

Join Our Growing Team at Capsule Pharmacy!

At Capsule Pharmacy, we are committed to providing exceptional patient care, reliable pharmacy services, and a positive experience for the communities we serve.

As our organization continues to grow, we are looking for a motivated, organized, and detail-oriented Pharmacy Assistant to join our downtown Calgary team.

This position combines pharmacy support, administrative coordination, prescription processing, and daily delivery management. We are looking for someone who thrives in a busy environment, enjoys working with people, and brings strong administrative and organizational skills to the role.

While previous pharmacy experience is an asset, we also welcome applicants with strong administrative, office support, or healthcare administration backgrounds who are eager to learn and develop their skills within a pharmacy environment.

Key Responsibilities

Pharmacy & Prescription Support

• Assist with prescription preparation, processing, and filling under the supervision of a licensed pharmacist.
• Support prescription billing, insurance claims, and related administrative transactions.
• Maintain accurate patient records, prescription information, and documentation using Kroll Pharmacy Software.
• Assist pharmacists and team members with daily workflow coordination and operational tasks.
• Maintain confidentiality and accuracy when handling sensitive patient and prescription information.

Administration & Delivery Coordination

• Perform daily administrative duties, including data entry, record maintenance, document management, and general office support.
• Enter, organize, and monitor daily prescription deliveries.
• Create and coordinate delivery trips using an online dispatch platform.
• Monitor delivery schedules, track outstanding orders, and coordinate follow-ups as required.
• Communicate with delivery personnel, pharmacy staff, and other stakeholders to ensure efficient daily operations.
• Identify and resolve administrative discrepancies while maintaining accurate records and organized workflows.

Patient Service & Team Collaboration

• Provide friendly, professional, and responsive service to patients and healthcare providers.
• Answer incoming telephone calls, respond to inquiries, and direct clinical questions to the appropriate pharmacy professional.
• Work collaboratively with pharmacy staff, administrative personnel, and delivery teams.
• Support a positive, organized, and efficient workplace environment.

Qualifications & Experience

What We're Looking For

• Strong administrative or office support experience, ideally within a healthcare, pharmacy, medical office, or customer service environment.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities.
• Strong data entry skills, computer proficiency, and confidence learning new software and technology.
• Excellent verbal and written communication skills, including professional telephone etiquette.
• Experience managing schedules, maintaining records, coordinating activities, or supporting daily office operations.
• Strong problem-solving abilities, initiative, and a commitment to accuracy.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Professionalism, reliability, discretion, and an understanding of confidentiality requirements.

Preferred Qualifications

• Two or more years of experience working in a pharmacy or related healthcare environment.
• Previous experience using Kroll Pharmacy Software and processing insurance claims.
• Completion of a Pharmacy Assistant training program or related administrative or healthcare education.
• Experience in specialty pharmacy, prescription processing, or pharmacy operations.
• Familiarity with delivery coordination, dispatch systems, or logistics administration.

Don't meet every qualification?

We recognize that valuable experience comes from a variety of professional backgrounds. Candidates with strong administrative, office coordination, or customer service experience are encouraged to apply, even if they do not have direct pharmacy experience.

Training and support may be provided to the successful candidate, depending on their experience and transferable skills. We value individuals who demonstrate initiative, attention to detail, a willingness to learn, and a genuine commitment to excellent patient service.

What We Offer

At Capsule Pharmacy, our people are an important part of our continued success. We are committed to providing a professional, welcoming, and collaborative workplace.

• Competitive compensation based on experience and qualifications.
• Extended healthcare and dental benefits.
• Employee discounts on eligible products.
• Stable, full-time employment with a growing organization.
• Supportive and team-oriented working environment.
• Opportunities to learn, develop new skills, and grow professionally.
• The opportunity to make a meaningful contribution to patient care and pharmacy operations.

Why Join Capsule Pharmacy?

At Capsule Pharmacy, we believe exceptional patient care starts with an exceptional team.

We value individuals who are dependable, adaptable, organized, and passionate about delivering quality service. Whether you bring previous pharmacy experience or a strong background in administration, you will have the opportunity to contribute to a growing organization while developing valuable skills in pharmacy operations.

How to Apply

If you are organized, detail-oriented, and enjoy working in a collaborative, patient-focused environment, we encourage you to apply!

Please submit your current resume through Indeed, highlighting your relevant administrative, customer service, healthcare, or pharmacy experience.

We thank all applicants for their interest. Only those selected for further consideration will be contacted.

Capsule Pharmacy is an equal opportunity employer committed to maintaining a respectful, inclusive, and accessible workplace. Accommodations are available throughout the recruitment process upon request.

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Store discount

Experience:

• Administrative: 2 years (preferred)
• Medical office: 2 years (preferred)
• Office: 2 years (preferred)
• Microsoft Excel: 1 year (preferred)
• Microsoft Outlook: 2 years (preferred)
• Kroll: 2 years (preferred)
• specialty pharmacy: 2 years (preferred)

Work Location: In person