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    • Status: Full time (40 hours per week).
    • Schedule: Monday to Friday, Clinic Hours 7:30 AM to 5:30 PM. Candidates must also be available for occasional Saturday…
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    • Engage with prospective and current customers in store, by phone and messaging.
    • Work a flexible schedule, which includes evenings and weekends.
    • Engage with prospective and current customers in store, by phone and messaging.
    • Work a flexible schedule, which includes evenings and weekends.
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    • At TELUS Health, we bring clarity to plan options and simplify communications between members, administrators, and fund managers.
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    • Your previous experience in sales or customer service role will help you provide a high level of customer service, pro-actively develop new business and build…
    • From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally…
    • From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally…
    • Status and Schedule: Full Time (Monday to Friday onsite at our clinic).
    • Registered Nurses are responsible for the provision of high quality care services for…
    • Engage with prospective and current customers in store, by phone and messaging.
    • Work a flexible schedule, which includes evenings and weekends.
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Medical Office Assistant-TH
TELUS
·
3.7
750 Broadway W, Vancouver, BC V5Z 1H4
$20–$37 an hour
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

$20–$37 an hour

Job type

Full-time

Shift and schedule

Monday to Friday

Benefits

Pulled from the full job description
Company pension

Full job description

Location: Vancouver, BC, CA, V5Z 1H4
Req ID: 56298
Jobs by Category: Health
Job Function: Clinical / Medical
Status: Full Time
Schedule: Regular

Description

  • Location: Suite 505 - 750 West Broadway, Vancouver BC Canada V5Z 1H4 (Please note that this is an in-person clinic position. Remote work is not available for this role.)
  • Status: Full time (40 hours per week)
  • Schedule: Monday to Friday, Clinic Hours 7:30 AM to 5:30 PM. Candidates must also be available for occasional Saturday shifts as required.


Our team and what we’ll accomplish together

Xray 505 (acquired by TELUS Health) is a medical imaging facility offering a comprehensive range of diagnostic services. As an accredited clinic, we specialize in personalized breast health care for women, providing advanced imaging technologies including diagnostic and screening mammography, tomosynthesis, breast ultrasound, and interventional procedures. Our services extend to general ultrasound examinations and X-Ray, ensuring a wide spectrum of medical imaging needs are met under one roof.

Operating in a fast-paced, multifaceted environment, Xray 505 prides itself on delivering efficient and high-quality care. Our busy medical imaging office offers a unique work setting that combines cutting-edge technology with a commitment to exceptional patient service. As part of the TELUS Health family, we continue to uphold our reputation for excellence in medical imaging while benefiting from the resources and innovation of a leading healthcare technology company.

What you’ll do


  • Manage high-volume incoming calls efficiently, ensuring prompt and professional customer service
  • Coordinate and optimize appointment scheduling, balancing patient needs with provider availability
  • Deliver comprehensive information about services, demonstrating in-depth knowledge of the organization's offerings
  • Maintain and update patient records with meticulous attention to detail, ensuring data accuracy and confidentiality
  • Implement and maintain efficient front-desk procedures, including patient reception and greeting, to enhance overall patient experience and operational effectiveness
  • Process and track referrals, liaising effectively between patients, providers, and external healthcare facilities
  • Handle communication flow by taking detailed messages and ensuring timely delivery to appropriate staff members
  • Execute a wide range of administrative tasks, including document preparation, filing, and data entry, to support smooth office operations
  • Maintain strict patient confidentiality and demonstrate professional discretion when handling sensitive medical records and patient information in accordance with privacy policies and regulations


Qualifications


What you bring


  • 2-3 years of experience working in a clinic setting
  • Outstanding communication skills with a professional demeanor
  • Dynamic and enthusiastic personality that energizes team environments
  • Proven ability to be a motivated team player who drives results
  • Expert at multi-tasking with strong prioritization and coordination abilities
  • Demonstrates grace under pressure and maintains composure in fast-paced situations
  • Diplomatic approach to handling challenging scenarios with confidence
  • Track record of delivering exceptional customer/patient service experiences
  • Strong interpersonal skills with a client-focused mindset
  • Experience with Accuro (not required but nice to have)

#INDTH
#LI-Onsite


Salary Range: $20-$37
Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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