Telus jobs

Description

Overview:

The incumbent provides operational and functional support surrounding the operation of the Oacis CDR and information systems in the clinical environment.

Responsibilities:

The incumbent performs some or all of the responsibilities related to the following areas of activity:

• Operations:

  • Identify, correct, test, and follow up on changes to Oacis and the information systems under their responsibility;

  • Ensure integration with other applications during updates and upgrades;

  • Perform validation testing of supported information systems;

  • Manage dictionaries and parameter tables for the information systems under their responsibility;

  • Develop and write necessary procedures or documentation regarding changes and corrections for anomalies discovered by users of clinical systems;

  • Ensure compliance with IS operating and usage rules in accordance with the client's standards and norms.

• Support and maintenance:

  • Process incidents or anomalies based on internal requests: incident diagnosis, identification;

  • Formulation and tracking of their resolution;

  • Documentation of proposed solutions;

  • Ensure the integration of changes with other clinical system modules;

  • Update application operating procedures and distribute them to the relevant support groups or clients;

  
  

Work location : Montreal

Qualifications

Required knowledge:

• Possess good knowledge of operating systems (Windows, Unix, Linux or Citrix) and databases (Sybase, Oracle);

• Good experience with Java, XML, XSLT, Jasper Reports, shell scripting ....

• Good knowledge of source code management systems (CVS, SVN, GIT)

• Experience with SQL (Stored Procedures, Cursors, functions)

• Knowledge of build and deployment tools (ANT, Jenkins, Hudson)

• Good knowledge of clinical and clinical-administrative information systems

• Possess good knowledge of the development and implementation process of an information system;

• Understand and apply the customer service oriented approach;

• Increase competence in IT resources and enabling technologies through continuous training, autonomous research, or reading;

• Be aware of the context and use of all IT resources and enabling technologies;

• Experience in the healthcare field is an asset

• Know how to establish fluent oral and written communications in French and English

Required skills and competencies:

• Possess a very strong sense of responsibility;

• Demonstrate analytical and synthesis skills;

• Find it easy to share and transfer knowledge;

• Possess organizational and planning skills;

• Have the ability to manage emergency and stressful situations;

• Demonstrate autonomy, a logical mind, and a great capacity for adaptation;

• Have the ability to work in a team and maintain excellent interpersonal relationships;

• Have the ability to quickly understand user and partner needs.

• Bilingualism English, French, oral and written

Required professional certifications and titles:

• College diploma (DEC) or undergraduate university degree in computer science, management information systems, or any other university education relevant to the position

Required experience:

• 3 years of experience in IT, including two years in support, evolution, and maintenance of clinical and clinical-administrative information systems

Basic knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.