Telephony Support jobs

Job Summary

This role is ideal for a technical professional with RingCentral Voice Systems experience who can support, implement, and integrate Unified Communications and Telecom solutions. The successful candidate will help maintain the RingCentral platform, troubleshoot voice and SIP-related issues, support deployments and upgrades, and work with internal teams and client stakeholders to ensure reliable service delivery.

Job Responsibilities

Review and perform the required steps required to implement, integrate, upgrade and support the following Products:

• Upgrade, deploy and support a Ring Central Voice environment including experience supporting the following:

• To provide support, implementation/integration, on the Ring Central platform here at SE Health

• Communication Manager (CM)

  • System Manager (SMGR)

  • Session Manager (SM)

  • Contact Center NiCE CXOne

  • Ring Central Session Border Controller (ASBCE)

• Deploy and support Ring Central Software based endpoints including Ring Central Workspaces (PC & Mobile app) and Ring Central Desk Phones (IP & digital)

• Using our Ticketing Solution (JIRA) to enter the information and track the progress of the service request.

• Capture Traces/Logs as required

• Complete software upgrades, updates and patches on production environments following a Standard Operating procedure (SOP), providing feedback on enhancements based on lessons learned.

• Initiate the request for Engineers or Equipment to be dispatched to site as required

• Provide the customer with appropriate status updates to resolution as well as document progress and completion in our Ticketing system.

• Provide customer resolution information and close case.

• You will be required to perform the following to ensure the deployments assigned to you meet the expectations of our clients:

  • Review the Solution Design to ensure it meets the needs of the client

  • Create Visio/Solution Overview Diagram which depicts the solution and details outlining the integration including IP Addresses, Node-Name, Rack Layout, etc.

  • Review of the Scope of Work and attend project kick off call to discuss project details.

  • Review and identify deliverables you will be responsible for on the project.

  • Provide the Project Manager with the detail’s, tasks and your target dates. Also outline system acceptance tests and User Acceptance Tests (UAT) that will demonstrate the integration has been completed successfully to validate your success and share this with the PM and Customer for their approval.

• Correspond with the customer’s identified resources and Project Manager to gather all of the required information to perform the integration. Escalate any outstanding items to the Ring Central Support Group.

Qualifications:

• At least 3 years of experience actively deploying or supporting a Ring Central Voice environment including experience supporting the following:
• Communication Manager (CM)
• System Manager (SMGR)
• Session Manager (SM)
• Ring Central Session Border Controller
• Ring Central Device Services
• Experience with deploying or supporting Ring Central Software based endpoints including Ring Central Workspaces (PC & Mobile app) and Ring Central Desk Phones (IP & digital).
• Experience with Ring Central SIP and H.323 devices including the ability to configure customer environment for central rollout of devices.
• Experience with troubleshooting SIP environments including traceSM and debug SIP messaging.
• Strong written and verbal English communication skills
• The is a hybrid role, working from home and our Markham office. A valid driver’s license and access to a vehicle are required for travel within Ontario.

Why join SE Health?

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.

• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.

• Innovative

At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.

• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI and compensation details: We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The pay range is $63,000 – $78,000 annually, based on experience.