Telephony Support jobs

Job Description:

As a key member of the TV & Internet Operational Support Team, you will serve as the primary on‑mountain contact for all Big White mountain owners who’ve subscribed to our TV & Internet service. This role supports owners and customers from around the world by handling inquiries, troubleshooting technical issues, and ensuring smooth operational and billing processes.

We are looking for a tech‑savvy, customer‑focused individual who can deliver friendly, efficient, and professional support while maintaining a highly organized system for tracking issues and seeing them through to full resolution.

Ideal Candidate:

• Post‑secondary education or experience in Hospitality Operations, Administration, or Technical Support is an asset.
• Strong technical aptitude with the ability to learn and understand TV/Internet systems.
• Excellent communication, organization, and time‑management skills.
• Ability to work both independently and collaboratively, with flexibility around shifting priorities.
• 100% customer‑service oriented, with a calm and solutions‑focused approach.
• Energetic, positive, and able to contribute to a supportive team environment.
• Strong computer skills, especially with Microsoft Office.
• Availability to work weekends and holidays.

Responsibilities of this position include, but are not limited to:

• Provide accurate service information by developing a strong understanding of Big White’s TV/Internet services.
• Respond to inquiries by handling a high volume of calls and emails in a professional and timely manner.
• Troubleshoot technical issues by assisting owners with TV and Internet service problems and escalating when necessary.
• Resolve concerns with care by addressing owner complaints with attention to detail and a customer‑first approach.
• Maintain an organized tracking system to log, monitor, and follow all issues through to full resolution.
• Collaborate with internal departments to ensure requests and concerns are handled promptly and accurately.
• Follow Health and Safety procedures by adhering to all workplace safety protocols
• Support billing needs, account updates, and any additional tasks as assigned by an Owner Relations Manager.

Job Specifications:

• Must have full-privileged BC driving license (no L’s, N’s or P’s)
• Must have had a driving license for 3 years with a clean driving record
• Full-time Seasonal - working up to 40 hours per week
• Start date is the beginning of September
• Must be available to work a variety of shifts, including weekends and holidays
• Wage - $22.50 per hour
• Winter staff accommodation may be available for approved applicants
• Must be legally entitled to work in Canada
• Ability to work well under pressure in a fast-paced environment, both in the office and throughout the resort