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    • In this role, you as a TLM Consultant are responsible to resolve software and hardware questions for clients using Time and Labor Management products.
  • View similar jobs with this employer
    • In this role, you as a TLM Consultant are responsible to resolve software and hardware questions for clients using Time and Labor Management products.
    • Experience: 1 year to less than 2 years.
    • Install, arrange, remove and maintain telephone equipment, wiring and associated hardware.
    • Experience: 2 years to less than 3 years.
    • Diagnose and locate equipment faults, and adjust, replace or repair telecommunications equipment.
  • View similar jobs with this employer
    • Experience: 1 year to less than 2 years.
    • Install, arrange, remove and maintain telephone equipment, wiring and associated hardware.
    • Act as Engineer of Record for projects in Ontario and British Columbia.
    • In BC, serve as Responsible Registrant, maintaining the Professional Practice Management…
    • Availability for after‑hours support on a rotating basis.
    • Minimum of 3 years of experience in IT technical support.
    • Create and update technical documentation.
    • Provide knowledge transfer and training to Level 1 and Level 2 support teams and other technical stakeholders.
    • LAN, WAN, Data Center networking.
    • Three to five years of related experience in a service desk, desktop support, or technical support environment.
    • Sitting for extended periods of time.
    • Strong working knowledge of residential fiber networks and service commissioning (TV, home phone, smart home security, IP telephony).
    • Strong working knowledge of residential fiber networks and service commissioning (TV, home phone, smart home security, IP telephony).
    • Oversee telephony and mobility including VOIP systems, unified communications, and mobile device management.
    • Oversee vulnerability scanning, prioritization, and…
    • Management and Operational support for Online Connectors.
    • Overall management and support of all conference room Polycom devices.
    • SRM experience is an asset.
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    • Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues.
    • 2+ years of technical support experience.
    • Support internal training for sales and support teams on new products and features.
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Job Post Details

Consultant TLM Support - job post

ADP
3.8 out of 5 stars
Dartmouth, NS B3B 0A9•Hybrid work
$49,100–$78,500 a year
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $49,100–$78,500 a year

Location

Dartmouth, NS B3B 0A9•Hybrid work

Benefits

Pulled from the full job description

  • Tuition reimbursement
  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Wellness program

Full job description

ADP is hiring a TLM Consultant.

In this role, you as a TLM Consultant are responsible to resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

The TLM Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

Ready to #MakeYourMark?  Apply now! 

What you’ll do: Responsibilities

What you can expect on a typical day:

Be a True Partner. Are you the ultimate relationship builder?

  • You will engage with clients to truly understand their product challenges and related needs; Solve such challenges while building long term trust
  • Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests
  • Follow call handling best practices to deliver exceptional service
  • Adhere our 3-2 hybrid work model
  • Achieve call metrics as determined by business unit
  • Resolve Time and Attendance software and hardware related questions

TO SUCCEED IN THIS ROLE: Requirements

  • Bilingual French & English
  • Proven track record for delivering exceptional customer service
  • Aptitude to learn new software applications
  • Fundamental understanding of (hardware, networks, routers, switches, IP addresses)
  • Basic technical knowledge or experience in a technical field
  • Post-secondary diploma or equivalent
  • Excellent organization, prioritization skills and strong attention to detail
  • Excellent soft skills
  • Excellent communication (written and verbal)
  • Experience in (Payroll, Benefits, Time & Attendance) is considered and asset
  • Ability to work in a team environment
  • Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
  • Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
  • Innovate. Problem-solve. Shape the future of work with people you like.
  • Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
  • Go Global. With operations around the world, exciting new networking opportunities abound.
  • Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences

What are you waiting for? Apply today!

Jobs.adp.ca

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is CAD $49,100.00 - CAD $78,500.00 / Year*


In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Although bonus has been calculated as part of the expected annual compensation for this role, bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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