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    • Manage IMAC and deskside support services.
    • Desktop support: 2 years (required).
    • Provide VIP support for deskside issues per contract and be the point of contact…
    • Providing support for faculty in researching and assessing hardware and software to support the ITAS curriculum;
    • Faculty of Trades and Applied Technology.
    • Availability for after‑hours support on a rotating basis.
    • Minimum of 3 years of experience in IT technical support.
    • Create and update technical documentation.
    • After-hours tech support for all stores/regionals.
    • General Account Maintenance support (Windows, collaboration tools, POS, etc.).
    • Experience in customer support, software support, technical training, monitoring systems, controls, integration, or field technology support.
    • Strong Windows 11 desktop support knowledge.
    • Deliver responsive helpdesk and remote support services.
    • Flexibility for occasional after-hours support.
    • Provides technical assistance to less experienced technicians.
    • Provides technical assistance to less experienced technicians.
    • Job Types: Full-time, Permanent.
  • View similar jobs with this employer
    • Provides technical support to end users when applicable.
    • As a Building Automation Technician, you will be responsible for providing customer and technical…
    • Provide support and guidance to contractors regarding company systems and network protocols.
    • Travel to various sites to perform repairs and maintenance on…
    • Provide on-site and remote support to a global community, manage requests and incidents using runbooks and standard processes.
    • Salary: 130 to 160K plus bonus.
    • Video conference setup and support (Polycom / Cisco).
    • Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
    • Accurately documenting support cases in internal systems.
    • Minimum 2 years in technical support and customer service.
    • Day shift, Monday to Friday (8am–6pm).
    • Perform on-site IT hardware and software support to all employees.
    • Stay informed on new and emerging trends and technologies that provide clear benefits to the…
    • Exposure to enterprise technology and tools.
    • Provide end-user support and problem resolution via telephone, e-mail, and ticketing system.
    • Coordinate support with outside vendors as required.
    • Staying up to date on new technologies.
    • IT support : 1 year (preferred).
    • Working hours 24-30 hrs per week.
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Job Post Details

Desktop Support Technician - job post

Iron Service Global Inc
3.7 out of 5 stars
Montréal, QC
$25–$28 an hour - Full-time

Job details

Pay

  • $25–$28 an hour

Job type

  • Full-time

Location

Montréal, QC

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance

Full job description

Responsibilities:

  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
  • Manage IMAC and deskside support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
  • Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
  • Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Manage desktop device (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements:

  • Knowledge and experience on Windows 7 OS.
  • Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
  • Worked on software installation using SCCM, Software Center, and manually.
  • Needed Hands on experience replacing batteries and working with Dell technicians on hardware break-fix.
  • Experience using Intune, AD, BitLocker.
  • Experience in Outlook administration.
  • Experience in Humanscale troubleshooting.
  • Experience working in places that are engineering firms, large companies.
  • Minimum 3-5 years of experience.
  • Good to have knowledge in AD and smart hands and feet support.
  • Good to have knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool—e.g., ServiceNow
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • It is preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Job Type: Full-time

Pay: $25.00-$28.00 per hour

Benefits:

  • Dental care
  • Life insurance
  • Paid time off
  • Vision care

Experience:

  • PXE Boot: 2 years (required)
  • ITIL: 2 years (required)
  • Windows Support: 2 years (required)
  • Ticketing Systems: 2 years (required)
  • SCCM: 2 years (required)
  • Desktop support: 2 years (required)
  • Active Directory: 2 years (required)

Language:

  • English (required)
  • French (required)

Work Location: In person

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