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    • Collaborate with service technicians and other departments to resolve complex technical issues.
    • Answer inbound technical support calls and assist customers with…
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    • Counseling, and relocation support services.
    • Fibre optic and copper wire broadband technology.
    • This position is available full-time or part-time.
    • Receives support tickets, responds to clients support needs, and schedules calls to techs.
    • IT support: 2 years (required).
    • Creates and sends reports to clients.
    • A successful Canadian Computer Software and Services Company, with offices coast to coast, is looking for a Field Technician for St. John's NFLD and surrounding…
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    • Counseling, and relocation support services.
    • Fibre optic and copper wire broadband technology.
    • This position is available full-time or part-time.
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    • Provide end-user telephone support.
    • Support and assist other technicians as needed.
    • Reporting to the Regional Service Manager, you will be responsible for…
    • Work with the Information Technology team to plan and develop technical strategies to support new and existing technologies.
    • This role will bridge the gap between day-to-day user support and foundational infrastructure management.
    • The IT Support Specialist will handle everything from…
    • Work closely with seasoned technicians.
    • Provide excellent customer support and service.
    • Applicant must possess some knowledge of computers and electronics,…
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    • Provide end-user telephone support.
    • Support and assist other technicians as needed.
    • Reporting to the Regional Service Manager, you will be responsible for…
    • Mentor and assist lower tier technicians.
    • At least 10 years of technician experience required.
    • Employee will be responsible for remote support of various…
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    • Provide end-user telephone support.
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    • Provide exceptional technical support by diagnosing and resolving issues with gaming technology to keep equipment operating reliably.
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    • Counseling, and relocation support services.
    • Fibre optic and copper wire broadband technology.
    • This position is available full-time or part-time.
    • Role: Provide Level 2 technical support to client users through remote connection and onsite support.
    • Previous experience providing deskside support services.
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Technical Support Technician
EASYKLEEN PRESSURE SYSTEMS
·
1.9
Sussex Corner, NB E4E 6A1
Permanent, Full-time
Apply now

Job details

Pay information not provided
Vision care, Dental care, Casual dress
Permanent, Full-time
Sussex Corner, NB E4E 6A1

Full job description

The Technical Support Technician provides technical support to customers by phone while also assisting the service department with in-shop equipment repairs and diagnostics. This position combines customer support with hands-on mechanical work, making it ideal for someone who enjoys solving technical problems both over the phone and in the shop.

The successful candidate will troubleshoot equipment issues, guide customers through diagnostic procedures, coordinate service requirements, and spend a portion of each day repairing and testing equipment in the shop. Strong mechanical aptitude, excellent communication skills, and a customer-focused attitude are essential.

Duties and responsibilities

  • Answer inbound technical support calls and assist customers with diagnosing and resolving equipment issues.
  • Guide customers through troubleshooting and repair procedures over the phone.
  • Determine when equipment requires shop or field service.
  • Document customer interactions, troubleshooting steps, and service recommendations in NetSuite.
  • Communicate technical information clearly and professionally to customers.
  • Assist customers with parts identification and service-related inquiries.
  • Collaborate with service technicians and other departments to resolve complex technical issues.
  • Perform diagnostics, repairs, preventative maintenance, and testing on high-pressure cleaning equipment in the shop.
  • Verify repairs meet company quality and safety standards.
  • Maintain a clean, organized, and safe work area.
  • Stay current on product knowledge, technical manuals, and service procedures.
  • Follow all company policies and safety procedures.
  • Perform other duties as assigned.

Qualifications

· Mechanical aptitude with experience diagnosing and repairing mechanical, electrical, or hydraulic equipment.

· Experience in technical support, equipment repair, or a related customer service role.

· Excellent verbal communication and active listening skills.

· Strong troubleshooting and problem-solving abilities.

· Ability to read and interpret technical manuals, wiring diagrams, and schematics.

· Proficient with computers, Microsoft Office, and service management software (NetSuite experience is an asset).

· Strong organizational skills and attention to detail.

· Ability to work independently and as part of a team.

· Ability to lift up to 50 lbs.

We appreciate all resumes; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Dental care
  • Vision care

Application question(s):

  • Within travel to Sussex New Brunswick

Experience:

  • Shipping & Receiving Occupations: 1 year (preferred)

Work Location: In person

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