Technology Support Specialist jobs

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID:

2026-03537

Time Type:

Full time

Employee Group:

Staff

Job Category:

IT Support

Employment Type:

Permanent

Department:

Information Systems and Technology - Faculty Services - Arts

Hiring Range:

$73,695.42 - $92,119.28

Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is November 12, 2026, at 11:59PM.

Anticipated hiring ranges:

USG 9: $73,695 - $92,119

USG 10: $80,248 - $100,310

Job Description:

Primary Purpose

The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Arts. These responsibilities include management of computing environments and supporting infrastructure enabling and improving outcomes for administrative, teaching, and research computing in the Faculty.

Key Accountabilities

Provide excellent client service to the Faculty of Arts and associated individuals and groups in their use of computing and related technology.

• Document client requests

• Respond to initial requests for information or assistance within one business day, prioritizing response among multiple requests.

• Work with clients to understand and resolve their computing and related technology issues.

• Resolve problems where the incumbent has the required skills and resources. Forward problems to those who are best suited to solve them based on expertise and resource availability.

• Keep clients informed of the progress toward resolution of their issues.

• Develop the skills (appropriate to the incumbent’s USG level) to resolve client issues directly.

• Communicate with clients and peers (within the department and elsewhere) effectively, clearly, and with empathy.

• Provide documentation for both technical and non-technical audiences.

• Record work activity for both internal and client use.

Solve a wide range of problems creatively and efficiently.

• Employ general principles to understand and solve problems.

• Apply experience and judgement to explore possibilities, recognizing preferred approaches and solutions. Identify circumstances when standard approaches to problem solving are practical as well as those requiring creative thinking and ingenuity.

• Use a disciplined approach to all aspects of problem resolution.

• Adapt an abstract approach to problem solutions, to be able to choose and create general, scalable, standards-based solutions to problems where possible. Seek solutions which can be applied to benefit large problem areas or client bases, extending to the entire campus when possible.

Obtain and maintain technical knowledge appropriate to the incumbent’s USG level.

• Through practical experience and professional development, keep abreast of current computing-related technology as it relates to currently used system configurations, technology used within the University, and potential acquisitions related to client needs.

• As the incumbent progresses through the career path, develop and strengthen expertise in one or more areas of specialization while broadening knowledge in other areas. Depending on the needs of the department and the Faculty, each IT Specialist in the department possesses at least one and may over the course of their career develop multiple specializations.

• All employees of the University are expected to follow University and departmental health and safety policy, procedures and work practices at all times. Employees are also responsible for the completion of all health and safety training, as assigned. Employees with staff supervision and/or management responsibilities will ensure that assigned staff abide by the above, and actively identify, assess and correct health and safety hazards, as required.

Required Qualifications

Education

• A university degree in a computing discipline together with relevant experience, or an equivalent combination of education and experience

Experience

• The IT Specialist is expected to develop competencies to at least the USG 11 level over the course of their career

Knowledge/Skills/Abilities

• Strong client service skills and demonstrated ability to work as part of a team

• Ability to learn quickly and adapt to change

• Ability to apply abstract thinking to solve complex problems

• Able to work with a minimum of supervision

• Good organization, time management, and communication skills

• System administration skills for at least one of Windows, MAC OS, or Unix based systems, or equivalent skills in the software development or systems support, with demonstrated potential to gain expertise in other areas

• Familiar with software, systems, and component level hardware aspects of supporting changing environments

• Demonstrated front-line support skills
  

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.