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Technicien Support Technique jobs

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    • Answer inbound technical support calls and assist customers with diagnosing and resolving equipment issues.
    • Experience in technical support, equipment repair,…
    • The On-Site Technical Support Technician is responsible for supporting Systems Engineering in the delivery and support of our projects.
    • Provide feedback on support processes and suggest improvements.
    • Require availability for on-call support outside of regular working hours.
    • The ideal candidate has experience and great skills with computers and electronics.
    • Manage and maintain our IT and network infrastructure.
    • At least two years of experience in IT or systems support.
    • This role offers hands-on experience across technical support, systems administration, business…
    • Respond to IT support requests and troubleshoot everyday computer issues.
    • You'll provide technical support to employees across our company while gaining hands-…
    • Provide IT support to franchisees and company employees via telephone and/or other support channels.
    • With the support of the IT Services Manager and the…
    • IT support: 2 years (required).
    • Hands-on experience providing IT technical support.
    • Participate in a paid, rotating on-call emergency support schedule.
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    • View all MNP jobs - Dartmouth jobs - IT Support jobs in Dartmouth, NS
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    • 3 years of experience in a technical support role.
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    • Diagnostiquer et résoudre les incidents utilisateurs;
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    • Détenir une formation collégiale ou universitaire pertinente;
    • Experience providing level one service desk support, including but not limited to: prioritizing tickets, liaising with users/clients for information, diagnosing…
    • The IT Support Technician provides hardware, software, and network support on-site and remotely to the schools and admin offices.
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    • You will be responsible for providing support for hardware, software and application support and assist the team ongoing projects.
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Job Post Details

Technical Support Technician
EASYKLEEN PRESSURE SYSTEMS
·
1.9
Edmonton, AB T6E 1T6
Permanent, Full-time
Apply now

Job details

Pay information not provided
Vision care, Dental care, Casual dress
Permanent, Full-time
Monday to Friday
Edmonton, AB T6E 1T6

Full job description

The Technical Support Technician provides technical support to customers by phone while also assisting the service department with in-shop equipment repairs and diagnostics. This position combines customer support with hands-on mechanical work, making it ideal for someone who enjoys solving technical problems both over the phone and in the shop.

The successful candidate will troubleshoot equipment issues, guide customers through diagnostic procedures, coordinate service requirements, and spend a portion of each day repairing and testing equipment in the shop. Strong mechanical aptitude, excellent communication skills, and a customer-focused attitude are essential.

Duties and responsibilities

  • Answer inbound technical support calls and assist customers with diagnosing and resolving equipment issues.
  • Guide customers through troubleshooting and repair procedures over the phone.
  • Determine when equipment requires shop or field service.
  • Document customer interactions, troubleshooting steps, and service recommendations in NetSuite.
  • Communicate technical information clearly and professionally to customers.
  • Assist customers with parts identification and service-related inquiries.
  • Collaborate with service technicians and other departments to resolve complex technical issues.
  • Perform diagnostics, repairs, preventative maintenance, and testing on high-pressure cleaning equipment in the shop.
  • Verify repairs meet company quality and safety standards.
  • Maintain a clean, organized, and safe work area.
  • Stay current on product knowledge, technical manuals, and service procedures.
  • Follow all company policies and safety procedures.
  • Perform other duties as assigned.

Qualifications

· Mechanical aptitude with experience diagnosing and repairing mechanical, electrical, or hydraulic equipment.

· Experience in technical support, equipment repair, or a related customer service role.

· Excellent verbal communication and active listening skills.

· Strong troubleshooting and problem-solving abilities.

· Ability to read and interpret technical manuals, wiring diagrams, and schematics.

· Proficient with computers, Microsoft Office, and service management software (NetSuite experience is an asset).

· Strong organizational skills and attention to detail.

· Ability to work independently and as part of a team.

· Ability to lift up to 50 lbs.

We appreciate all resumes; however, only those selected for an interview will be contacted.

Hours:

Monday - Friday 8am - 5pm

Occasional overtime may be required based on business needs.

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Dental care
  • Vision care

Work Location: In person

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