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Job Post Details

Implementation Specialist - IHUBApp - job post

InspireHUB
3.5 out of 5 stars
3850 Dougall Avenue, Windsor, ON
$60,000–$65,000 a year - Full-time

Job details

Pay

  • $60,000–$65,000 a year

Job type

  • Full-time

Location

3850 Dougall Avenue, Windsor, ON

Full job description

As an Implementation Specialist, you'll lead customers through a smooth, structured launch of their Hub-setting up the platform, supporting content/configuration, and making sure admins feel fully trained and confident. You'll partner closely with Customer Success and Support to keep implementations on schedule, reduce friction, and deliver a clean handoff into ongoing success.

Key Responsibilities

  • Lead customer onboarding sessions from kickoff through launch: requirements gathering, configuration, user setup, and go-live readiness.

  • Build and maintain implementation plans, checklists, and timelines to keep projects organized and on track.

  • Support basic data and content migrations (imports, setup, validation) and verify accuracy before launch.

  • Create clear admin enablement materials, including training guides, quick-start documentation, and repeatable rollout templates.

  • Document internal workflows, handoffs, and best practices to improve consistency and scalability across implementations.

  • Proactively identify risks and blockers, communicate impacts early, and coordinate resolutions with internal teams.

  • Track progress and outcomes, ensuring all deliverables are completed and customer expectations are met.

Qualifications

  • 2+ years of experience in SaaS implementation, onboarding, customer support, or tech-enabled services.

  • Strong project coordination skills with the ability to manage multiple implementations at once.

  • Confident leading customer calls, translating needs into clear next steps, and driving follow-through.

  • Excellent written communication and documentation skills (guides, SOPs, checklists, knowledge base).

  • Comfortable learning new tools quickly; CRM/ticketing experience (HubSpot, Zendesk, Jira, etc.) is an asset.

Additional Information about the job:

Shift Days :Monday,Tuesday,Wednesday,Thursday,Friday
Schedule: Day Shift
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