Technical Support jobs in Windsor, ON

PRODUCT Support Coordinator

Oaken Equipment is one of the largest Compact Construction Equipment dealer networks in Canada. With locations in Brampton, Scarborough, Windsor, Barrie and Muskoka Ontario. We are a dedicated dealer for the bulk of Central & Southwestern Ontario committed to going beyond customer expectations to deliver the industry’s highest standard of product sales and support.

This opportunity will allow you to immerse yourself into a diverse product line that covers everything from paving, recycling, to property development, demolition and the list goes on. You will work alongside some of the most helpful and respected coworkers in the business.

As the Product Support Coordinator you will play a vital role at Bobcat of Windsor and are the key customer facing contact for initiating Bobcat equipment service and repairs.

You will be highly safety conscious and strive to keep the service department organized & safe for customers and staff.

KEY ACCOUNTABILITIES:

• Provide excellent customer service from intake to release of equipment, and perform any additional follow up
• Listen carefully to customer descriptions and assess the equipment to determine the best repair plan
• Advise the customer on the equipment repairs that you recommend and offer a pricing quote
• Communicate with parts sellers and technicians to make sure everything needed is on hand
• Responsible for work orders that are in process and keeping up to date information
• Provide updates to customers as their work is completed
• Answer detailed questions about services performed and price information
• Maintain customer records by keeping all files organized
• Schedule appointments
• Serve as a customer relationship manager for all branch customers
• Communicate with parts sellers and technicians to make sure everything needed is on hand
• Perform daily duties in a manner conducive to a safe workplace.
• Participate in all required Health & Safety training.
• Must follow all company safety policies and procedures.

KEY QUALIFICATIONS:

• A minimum of 2 years experience in a Service Counter/Service Writing position within the automotive, truck or construction equipment industries
• Technical/mechanical aptitude and licensed or have background in construction equipment, truck or automotive
• Experience with rental equipment management an asset
• Strong interpersonal skills and relationship building capacity
• Exceptional English language communication skills (written and verbal)
• Ability to effectively prioritize and adapt in a fast-paced environment
• Computer proficiency in Windows and ideally dealership management software
• Existing Bobcat product knowledge is an asset
• Must be willing and able to work flexible hours during normal business hours in support of the business needs
• Successful candidates will be motivated, personable and possess excellent communication skills
• Must have a valid Ontario Driver’s License with a clean driver’s report.

Experience:

• Forklift: 1 year (preferred)
• warehouse: 2 years (preferred)
• CDK software: 1 year (preferred)

Work remotely:

• No
• We are a people first organization who has developed trusted partnerships under our one house philosophy. We do what is right, we do whatever it takes to keep the business and ourselves always growing and learning.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Application question(s):

• What is your salary expectation. Please provide an annual amount.

Experience:

• Parts/Service: 2 years (required)
• Heavy Equipment: 1 year (preferred)

Work Location: In person