Technical Support jobs in Prince Edward Island

MDS Coating is seeking a motivated and detail-oriented individual to fill the role of Help Desk Technician.

MDS Coating is the leading designer and manufacturer of erosion and corrosion-resistant coatings for gas turbine engine compressors. We are a trusted partner for aerospace engine manufacturers, contributing to greenhouse gas emission reductions and promoting a sustainable future. We pride ourselves on wowing our customers whenever we get a chance, being extremely precise and professional in everything we do, while maintaining humility and helpfulness in all our interactions with customers and each other.

MDS Coating is currently looking for a Help Desk Technician to support our IT Team in our Slemon Park, PE facility. As part of MDS Coating, you will be a member of a growing team, contributing to the integrity, security, and performance of MDS’s network systems while providing support for infrastructure upgrades, device and workstation setup, troubleshooting, and day-to-day network maintenance. You’ll work closely with internal stakeholders and senior IT team members to ensure systems are configured effectively and securely.

What we offer:

A clean, friendly, and professional work environment

• Continuous training and development for our employees
• Opportunities for continual career advancement
• A comprehensive health care program including medical, dental and life/disability insurance, vision care and a strong Employee Assistance Program
• Competitive paid time off, flexible work environment and options, annual wellness program reimbursements and RRSP Matching
• Amazing company events with an active social committee
• Access to TELUS Virtual Health - a virtual care service that offers 24/7 support from health care professionals including prescriptions, referrals to specialists, mental health, diagnosis, lab work and imaging requests and general medical advice.

What we are looking for:

• Associate's Degree in Computer Information Systems, or equivalent, is an asset
• CompTIA A+ or ITIL Foundation certification is an asset
• Microsoft Certified Desktop Support Technician (MCDST) is an asset
• 2-5 years experience in a Help Desk or IT Support role with Windows, Android, mobile operating systems, Active Directory and IT Service Management (ITSM) preferred
• Experience working in a customer-facing and team environment preferred
• Excellent organization, coordination and technical skills to receive, prioritize, resolve IT incidents and service requests, perform upgrades/patching for end-user devices,
• Strong problem-solving and analytical skills to resolve complex performance issues, user access problems, and software functionality errors.
• Effective written and verbal communication abilities
• Customer-focused with attention to detail and willingness to learn
• Experience in a clean, quality-controlled environment is an asset.
• Must meet and maintain eligibility requirements for Controlled Goods

We encourage applications from many backgrounds and experiences. Please note this role requires registration in the Canadian Controlled Goods Program and only regional applicants will be considered.

Come join our talented team in an environment that wants you to succeed and to help you grow! For more information about our business please visit: https://www.mdscoating.com/

If you require any accommodation during a potential interview, please let us know. We are happy to help.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person