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Technical Support jobs in London, ON

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    • Employee will be responsible for remote support of various customer sites and networks.
    • Enterprise Remote Help Desk Support.
    • Account Moves, Adds and Changes.
    • Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations.
    • Hands-on hardware troubleshooting experience.
    • Knowledge of computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers.
    • This includes remote provisioning of hardware and software…
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    • Troubleshoot hardware, software and access issues.
    • The Specialist, IT Support provides first-line technical support to lawyers, legal assistants and business…
    • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities…
    • Do you have experience in a client-facing role where you had to train or explain technical concepts to non-technical users?
    • Microsoft Excel: 1 year (required).
    • 1+ years of experience in Level 1 technical support, application support, help desk or service desk environments.
    • Provides technical support to CAF - Fanshawe.
    • Under the general supervision of the Project’s Senior Leader, the incumbent provides technical support and…
    • Triage support issues and determine priorities as per LBMX support guidelines.
    • Develop internal and external support documentation.
    • Available 24/7 technical support when required.
    • Responds to customer support calls.
    • Acts as the first line support person for customer issues.
    • Diagnose, troubleshoot, and resolve hardware, software, networking, server, cloud, and security issues.
    • Provide professional, courteous, and timely technical…
    • As a startup you will also get to explore the field through on-site visits or service calls to client sites and assist in project implementation and rollouts…
    • Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
    • Technical support: Provide first-level support via phone, email, and in person; troubleshoot hardware, software, and network issues on Windows platforms; and…
    • You will work alongside experienced Service Technicians, gaining hands-on experience in computer hardware and software diagnostics, repairs, and assembly.
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Job Post Details

Senior Network Administrator - Level 3 - job post

Western I.T. Group
London, ON
$80,000 a year - Full-time

Job details

Pay

  • $80,000 a year

Job type

  • Full-time

Location

London, ON

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Casual dress
  • Extended health care

Full job description

Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.

We are currently looking for a level 3 help desk/support technician to join our team.

Employee will be responsible for remote support of various customer sites and networks.

Responsibilities include, but are not limited to:

- Enterprise Remote Help Desk Support
- Account Moves, Adds and Changes
- Customer Assistance and Service
- Level 1,2 & 3 Desktop, Server and Network Troubleshooting
- Ticket Escalation to Senior Staff
- Mentor and assist lower tier technicians

Strong working and practical knowledge of networking, VoIP and M365/Azure required.

At least 10 years of technician experience required. Certification/degree in related field required from Canadian institution.

Employee must hold a valid drivers license in good standing.

Benefits program available.

In person position.

Job Type: Full-time

Pay: $80,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you willing to take a required skills test as part of the interview process?
  • I understand that this is NOT a remote position and requires me to be physically present in London, ON. Indicate Yes or No.

Experience:

  • Technical Support: 10 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driver's Licence (required)
  • CCNA (required)

Location:

  • London, ON (required)

Work Location: In person

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