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Technical Support jobs in London, ON

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    • Employee will be responsible for remote support of various customer sites and networks.
    • Enterprise Remote Help Desk Support.
    • Account Moves, Adds and Changes.
    • Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations.
    • Hands-on hardware troubleshooting experience.
    • Provide technical assistance and support for internal and external users/clients with issues related to computer systems, software and hardware.
    • Knowledge of computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers.
    • This includes remote provisioning of hardware and software…
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    • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities…
    • Knowledge of specific controls' software/hardware and serves as the technical authority.
    • You will engage with both internal teams and external customers to…
    • Install, configure and maintain hardware and software for enterprise laptops, PC’s, tablets and mobile devices.
    • Provide onsite and remote support to end users.
    • Triage support issues and determine priorities as per LBMX support guidelines.
    • Develop internal and external support documentation.
    • Available 24/7 technical support when required.
    • Responds to customer support calls.
    • Acts as the first line support person for customer issues.
    • Solid foundation in networking, cloud communications, and hardware setup (desk phones, mobile apps).
    • Most of your week is technical support: diagnosing…
    • As a startup you will also get to explore the field through on-site visits or service calls to client sites and assist in project implementation and rollouts…
    • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
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    • Fulfil requests coming from team members and leads to ensure hardware, software and network are available 98+% of the time on a 24/7 basis, excluding scheduled…
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    • In this role, you will be the first point of contact for end-users to provide them with technical support, resolving hardware, software, and network issues…
    • Our onboarding team will continue to lead implementations, with you providing bilingual and technical support when needed.
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Career Resources:

Senior Network Administrator - Level 3
Western I.T. Group
London, ON
$85,000 a year
Full-time
Apply now

Job details

$85,000 a year
Paid time off, Vision care, Dental care, Life insurance, Disability insurance, Casual dress, Extended health care, On-site parking
Full-time
London, ON

Full job description

Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.

We are currently looking for a level 3 help desk/support technician to join our team.

Employee will be responsible for remote support of various customer sites and networks.

Responsibilities include, but are not limited to:

- Enterprise Remote Help Desk Support
- Account Moves, Adds and Changes
- Customer Assistance and Service
- Level 1,2 & 3 Desktop, Server and Network Troubleshooting
- Ticket Escalation to Senior Staff
- Mentor and assist lower tier technicians

Strong working and practical knowledge of networking, VoIP and M365/Azure required.

At least 10 years of technician experience required. Certification/degree in related field required from Canadian institution.

Employee must hold a valid drivers license in good standing.

Benefits program available.

In person position.

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you willing to take a required skills test as part of the interview process?
  • I understand that this is NOT a remote position and requires me to be physically present in London, ON. Indicate Yes or No.

Experience:

  • Technical Support: 10 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driver's Licence (required)

Location:

  • London, ON (required)

Work Location: In person

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