Technical Support jobs in London, ON

Description

OWSS Program Coordinator

At General Dynamics Land Systems we put our Customers at the centre of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers.

Delivering an exceptional Customer experience in this position looks like:
Delivering on our promises - Meet the customer "want" with high-quality and reliable performance; timely and helpful responsiveness; set high expectations and standards
Be a genuine partner - Positive internal & external collaboration, builds trust and teamwork; don't be afraid to say when you don't know or need help
Be accountable - Respond to inevitable shortfalls with honest, prompt corrective actions, demonstrate humility, judgment and drive; be proactive to provide solutions, even "outside your lane"
Be one Company - Transcendence in representing all aspects of GDLS with all Customers; when a decision is made, everyone supports it
Listen and ask - Complex problem solving, relentless communication; promote culture of decision-making at the lowest level; communicate to balance competing factors (technical, cost, schedule)
Make it easy to do business with us - Responsive to Customer needs and wants, little things go a long way, consensus when possible, strengthen your understanding of our products and services
Balance our business priorities - Ownership of deliverables and stewardship of Customer trusted resources; compromise for win-win results

Key Job Elements:

• Monitor, coordinate and report on program activities within the scope of the contract to ensure deliverables achieve cost, schedule and performance
• Coordinate and facilitate progress meetings with internal teams and the customer, coordinating resolution and follow up on technical or programmatic issues, as required
• Coordinate contract changes and amendments, as required
• Facilitate proposals through the organization and the bid and proposal process, as required
• Track and manage contract amendments
• Maintain contractual files and correspondence
• Prepare meeting minutes and monitor action items from weekly program meetings
• Create and monitor work orders and amendments against budget
• Track and oversee various other reports (program proposals and payment plans) and tools used for effective program decision making
• Submit all program deliverables per contractual requirements
• Prepare contractual correspondence; including, meetings/presentation material
• Exercise a mindset of continuous process improvements and efficiencies
• Ensure all Program activities meet compliance requirements (ITAR/EAR/FCPA/GP/SOX, etc.)
• Build and maintain positive working relationships with internal and external customers
• Short term special assignments, as required

Required Qualifications:

• University degree or College diploma
• Minimum 1-2 years relevant experience
• Demonstrated ability to respond to customer requirements and manage expectations while ensuring satisfaction
• Customer and detail oriented with a demonstrated ability to plan, analyze and solve problems
• Superior organizational skills with the ability to be agile and multi-task under pressure
• Self-motivated and effective working in a team-oriented environment
• Strong oral, written, and presentation communication skills
• Proficient in MS Office applications, including Excel and PowerPoint
• Ability to travel (5%) and possess/be able to acquire and maintain a valid passport

Preferred Qualifications:

• Project management or program experience
• PMP designation or working towards
• Product knowledge or defense industry or military experience
• Familiarity with government contracts
• Familiarity with GDLS-C processes and various functional areas
• Related customer experience
• EVMS and Bid-X experience

Physical Conditions and Hazards:

• Physical Environment: Office
• Hazards: NA

Physical Demands Description:
Usual mobility demands required are standing, walking, sitting, and stair climbing to access upper offices.

Equipment Utilized:

• Computer
• Phone
• Mobile device

Personal Protective Equipment:
Applicable when interacting with shop floor (safety shoes, safety glasses, hearing protection. extraction coveralls)