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Technical Support jobs in Home Based

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    • Proven experience in technical support or IT support roles with a focus on web hosting or server management.
    • Excellent communication skills to explain technical…
    • Flexibility in scheduling availability between 7 am and 11:00 pm Mon-Sun.
    • AI may be used to support the review of job postings for clarity, bias, and compliance…
    • An amazing team of coworkers and support staff.
    • Resolve technical issues associated with customer's internet connection, cable TV and digital phone.
    • Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings,…
    • Troubleshoot hardware, software, mobile devices, printers, scanners, and connectivity issues.
    • This role helps ensure the stability, security, and efficient…
    • Strong technical skills and knowledge of hardware and software troubleshooting.
    • Provide timely and efficient technical support to clients.
    • Support other technical teams as required.
    • Technical support: 4 years (required).
    • Minimum 4 years of technical support experience or professional training…
    • La mise à jour Windows, les mises à jour antivirus et un scan antivirus complet doivent être effectués tous les 7 jours.
    • Diplôme d’études secondaires ou GED.
    • Convergint est actuellement à la recherche d'un Technicien en systèmes de sécurité – service pour se joindre à notre équipe à Laval, QC.
    • Lead, coach, and support the daily operations of the support team.
    • This role focuses on team leadership, operational efficiency, service quality, and cross-…
    • The work will involve maintaining business intelligence applications, data models, automated dashboards, data integrations, and associated technical…
    • Logiciels bureautiques (ex. : Microsoft 365).
    • Problèmes matériels de base (poste de travail, imprimantes).
    • Assurer le suivi des requêtes jusqu’à leur résolution…
    • Pas besoin d'avoir un diplôme en génie ou d'être un expert informatique.
    • Représentant Service Client & Support Électronique – Bilingue (HYBRIDE TÉLÉTRAVAIL).
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    • Provide ongoing technical support and resolution to any technical problems related to products and services.
    • Acquire and maintain technical knowledge of GFiber…
    • // Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary.
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Job Post Details

Web Hosting Support Agent - job post

Palomino Inc.
Hamilton, ON L8P 4W7
$60,000–$90,000 a year - Permanent, Full-time

Job details

Pay

  • $60,000–$90,000 a year

Job type

  • Permanent
  • Full-time

Location

Hamilton, ON L8P 4W7

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Employee assistance program
  • Casual dress
  • Extended health care
  • Work from home

Full job description

Job Overview

We are seeking a dynamic and dedicated Web Hosting Support Agent to join our tech support team. In this role, you will be the frontline responder for clients experiencing issues with their web hosting services, ensuring swift resolution and exceptional customer satisfaction. Your expertise in technical troubleshooting, network configurations, and operating systems will drive seamless website performance and reliability. This position offers an exciting opportunity to work in a fast-paced environment where your problem-solving skills and technical knowledge make a real impact.

Duties

  • Provide expert technical support for web hosting services, including server configuration, domain management, and website troubleshooting
  • Assist clients with issues related to operating systems such as Windows, macOS, and Linux, ensuring optimal performance and security
  • Troubleshoot network-related problems including LAN, VPN connections, firewalls, and other computer networking components
  • Communicate clearly with customers via help desk channels, providing timely updates and ensuring a positive support experienceRequirements

Qualifications and Skills

  • Proven experience in technical support or IT support roles with a focus on web hosting or server management
  • Level 2 or 3 Support
  • 2 years experience with cPanel and WHM
  • Knowledge of DNS, HTTP, Firewalls
  • Proficiency in troubleshooting software issues across various operating systems and hardware configurations
  • Excellent communication skills to explain technical concepts clearly to non-technical users
  • Ability to work independently while managing multiple support tickets efficiently

Other Assets

  • WordPress knowledge
  • Knowledge of Mod Secuirty, PHP Applications, Web Errors, Email Errors, CSF, Cloudlinux, etc.
  • Server Management
  • Bash Scripting
  • Experience with VPS (Xen, Proxmox)

Join us as a Web Hosting Support Agent if you're passionate about technology and eager to deliver outstanding customer service. Your expertise will help ensure our clients’ websites run smoothly while advancing your career in a vibrant tech environment!

Pay: $60,000.00-$90,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • Vision care
  • Work from home

Work Location: Hybrid remote in Hamilton, ON L8P 4W7

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