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Job Post Details

Technicien.ne support mécanique à distance (fin de semaine) - job post

Tomra
3.1 out of 5 stars
Baie-d'urfe, QC H9X 4B6Remote
Full-time

Job details

Job type

  • Full-time

Shift and schedule

  • Fins de semaine au besoin
  • Sur appel

Full job description

Description de l'entreprise


Rejoignez la grande famille TOMRA Canada!

Vous êtes à la recherche d'un emploi valorisant dans un environnement innovant? Vous voulez nous rejoindre dans la lutte contre les changements climatiques? Vous êtes au bon endroit!
Chez TOMRA Canada, nous sommes des passionnés réunis par nos valeurs communes. Chaque jour, nous travaillons dans le but d'optimiser la façon dont nous utilisons, collectons et traitons les matières recyclables, pour le bénéfice de la planète et des générations futures.

Join the TOMRA Canada family!
You are looking for a rewarding job in an innovative environment? You want to join us in the fight against climate change? You are in the right place!
At TOMRA Canada, we are passionate people united by our common values. Every day, we work to optimize the way we use, collect and process recyclable materials for the benefit of the planet and future generations.



Description du poste


Sous la responsabilité du Directeur Expérience Client, le technicien.ne support technique reçoit les appels des clients et les aide à régler leurs problèmes, selon le cas. Il distribue les appels de service aux électrotechniciens de route ou aux sous-traitants en cas de problèmes non-résolus au téléphone.

Défis:

  • Prendre les appels de service et assister les clients, à travers le Québec.
  • Aider les clients à régler tout problème technique soulevé par appel.
  • Répartir les appels de service aux techniciens de garde, si le problème soulevé par le client n'a pas pu être résolu.
  • Planifier les maintenances préventives de fin de semaine ainsi que le nettoyage et s’assurer de garder la liste de maintenance à jour.

Reporting to the service Director, the technical support technician receives calls from customers and helps them solve their problems, as required. He distributes service calls to roadside electricians or subcontractors in the event of problems that cannot be resolved over the phone.

Challenges:

  • Take service calls and assist customers throughout Quebec.
  • Assist customers in resolving any technical issues raised per call.
  • Dispatch service calls to on-call technicians, if the problem raised by the customer cannot be resolved.
  • Schedule weekend preventive maintenance and cleaning, and keep the maintenance list up to date.

Qualifications


Profil recherché:

  • Posséder au moins 2 ans d'expérience comme répartiteur.trice
  • DEP dans un domaine connexe, un atout
  • Fortes connaissances techniques et/ou pratiques en mécanique / électrique / programmation d’automates ou l’équivalent
  • Aisance informatique
  • Bonne connaissance du français et de l'anglais, parlées et écrits (Communication avec les clients)
  • Bon service à la clientèle et bonne organisation du travail

Profile required:

  • At least 2 years experience as a dispatcher
  • DEP in a related field, an asset
  • Strong technical and/or practical knowledge of mechanics / electricity / PLC programming or equivalent
  • Computer skills
  • Good knowledge of French and English, spoken and written (Communication with clients)
  • Good customer service and work organization skills

Informations complémentaires


Avantages

  • Salaire selon l'expérience
  • Horaire de 8h00 à 18h30
  • Vendredi à Lundi (3 jours en télétravail et 1 jour au bureau)
  • Formation à la tâche incluse
  • Gamme complète d’avantages sociaux (vacances bonifiées, assurances collectives, fond de pension et bien plus)
  • Culture d’entreprise orientée sur l’humain et la camaraderie
  • Opportunité de participer à une mission environnementale orientée vers l'avenir!

Benefits :

  • Salary based on experience
  • Schedule from 8:00 am to 6:30 pm
  • Friday to Monday ((3 days working from home and 1 day in the office)
  • On-the-job training included
  • Full range of benefits (bonus vacation, group insurance, pension fund and much more)
  • Company culture oriented on people and team spirit
  • Opportunity to participate in a future-oriented environmental mission!


Type d'emploi
: Temps plein, Permanent

Type of employment : Full time, Permanent

*Toute combinaison d’expérience et de diplôme sera considérée.

* L’usage de la forme masculine n’a que pour seul but d’alléger l’affichage de l’avis. TOMRA Canada applique un programme d'accès à l’égalité et invite les femmes, les membres des minorités visibles et ethniques, les autochtones et les personnes handicapées à présenter leur candidature. Nous communiquons uniquement avec les personnes retenues à la suite de l'analyse des dossiers.

*Any combination of experience and degree will be considered.

* The use of the masculine form is for the sole purpose of lightening the posting of the notice. TOMRA Canada is an equal opportunity employer and welcomes applications from women, visible and ethnic minorities, aboriginal peoples and persons with disabilities. Only those candidates selected for further consideration will be contacted.

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