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Technical Support jobs in Burnaby, BC

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    • The position works collaboratively with other technical teams to resolve issues and support teaching and research activities.
    • View all Simon Fraser University jobs - Burnaby jobs - Support Analyst jobs in Burnaby, BC
    • Salary Search: Desktop Support Analyst salaries in Burnaby, BC
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    • Diagnose and repair physical hardware issues, including replacing HDDs, SSDs, and RAM in laptops, desktops, and small servers.
    • BC Driver's Licence (required).
    • Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices.
    • Possess a sound judgment when resolving system, hardware, and…
    • Provide first-level technical support to employees by troubleshooting hardware, software, mobile device, and Microsoft 365 issues while developing strong…
    • As a Technical Support Specialist, you will be responsible for providing technical support to our employees, including troubleshooting and resolving hardware…
    • Effective written and verbal communication skills, including explaining technical steps to non-technical customers.
    • Occasional travel may be required.
    • This role requires strong troubleshooting skills across hardware, software, mobile devices, printers, networking, and Microsoft technologies, along with the…
    • Schedule supports a 7-day-per-week operation.
    • This role provides real-time technical and operational support to the Operations team to identify issues,…
    • Experience driving projects to improve support-related processes and technical support.
    • Experience in technical team management.
    • 2+ years of software development, or 2+ years of technical support experience.
    • Our responsibility is to process incoming volumes by adhering to Standard…
    • 1-3 years of experience in a client service, project/account management or technical support environment (preferred).
    • Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
    • Incident & Service Request Management.
    • Keep code base and design up to date with the latest trend and technology.
    • Create, code, and implement web-based user interfaces for FortiDeceptor.
    • Analysis of support request, completion of requests for information and documentation.
    • Collection, analysis and change recommendations of configuration…
    • Provide direct technical web and telephone support.
    • Previous experience providing technical support, preferably supporting data networking products and/or…
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Job Post Details

Desktop Support Analyst
Simon Fraser University
·
4.3
8888 University Dr W, Burnaby, BC V5A 1S6
$69,102–$82,420 a year
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Job details

$69,102–$82,420 a year
8888 University Dr W, Burnaby, BC V5A 1S6

Full job description

Union/Affiliation:
Administrative and Professional Staff (APSA)
Pay range:
$69,102 to $82,420 annually
SFU Department Descr:
Computing Science
Position Grade:
7
# of openings:
1
Biweekly Hours:
72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The School of Computing Science, within the Faculty of Applied Sciences, is a research-intensive academic unit offering undergraduate and graduate education across multiple campuses. The School’s Technical Solutions team supports the computing systems, instructional and research laboratories, and specialized technology environments used by students, faculty, researchers, instructors and staff. Working collaboratively with colleagues across the School, Faculty and University, the team provides technical support, maintains reliable computing resources, and helps ensure technology effectively supports teaching, learning and research activities.

About the Role

The Desktop Support Analyst provides direct technical support to students, faculty, researchers and staff within the School of Computing Science. The School primarily uses Linux-based systems in its teaching and research laboratories, while also supporting Windows and Apple computers. The position is responsible for deploying, configuring, maintaining and troubleshooting managed desktop computers and software across multiple operating systems. Responsibilities include providing one-on-one technical assistance, developing and maintaining user-facing documentation, delivering training on departmental software, and supporting the effective operation of the School’s offices, teaching and research laboratories. The position works collaboratively with other technical teams to resolve issues and support teaching and research activities.

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