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Technical Support jobs in Burnaby, BC

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    • Minimum 2 years of experience in a technical support or clinical/medical device support role.
    • Provide first-level technical support and customer service.
    • Provide Level 2 technical support to multiple clients for desktops, laptops, mobile devices, and peripherals.
    • Support and maintain server hardware and operating…
    • Provide direct support of Equicare Health products to our customers.
    • You’ll report to the Director of Operations, working in a varied role to provide…
    • Configure, support, and troubleshoot hardware, including printers, servers, network devices, and mobile equipment.
    • Provide antivirus support and remediation.
    • This position will work closely with the global support teams, team lead, and core engineering teams to assure effective cross communication between the teams…
    • Design Expertise: Lighting design, space planning, finish selections.
    • Prepare visual presentations and technical drawings to effectively communicate design…
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    • Business Acumen: An organized, strategic thinker with the ability to prioritize tasks and utilize technical manuals effectively.
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    • Business Acumen: An organized, strategic thinker with the ability to prioritize tasks and utilize technical manuals effectively.
    • 3+ years of technical support experience.
    • Ability to design and articulate technical solutions based on customer requirements.
    • Investigates technical, hardware, or software solutions to new problems or client requirements.
    • Troubleshoots, investigates, diagnoses, and resolves software,…
    • Four-day on and off rotation, 7 a.m. to 6 p.m. (11-hour shift).
    • As directed, arranges with technical service agencies or mobile carrier to resolve any technical…
    • Understanding how to collect OS level data within kernel and user space, and how to leverage this data to pinpoint problems.
    • Keep code base and design up to date with the latest trend and technology.
    • Create, code, and implement web-based user interfaces for FortiDeceptor.
    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    • Previous experience providing technical support, preferably supporting data networking products and/or security products.
    • SQL syntax & select statement design.
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Job Post Details

Teleperformance logo

Remote Technical Support Representative - Work from Home (Canada) - job post

Teleperformance
3.6 out of 5 stars
British Columbia•Remote
$19.50 an hour - Full-time

Job details

Pay

  • $19.50 an hour

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Work from home

Full job description

The Opportunity


Description


This is a fully remote work-from-home contract opportunity with potential for extension based on performance and business needs.

Now Hiring Across:

  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Prince Edward Island
  • Saskatchewan

As a Technical Support Representative, you will provide first-level technical support and customer service for client products. This role is ideal for candidates who enjoy troubleshooting, helping customers solve problems, and working in a structured remote environment.

Why This Role Stands Out

  • Fully remote work environment
  • Competitive compensation
  • Structured paid training and support
  • Opportunity to gain experience supporting technical and medical-related products
  • Potential contract extension and long-term opportunities
  • Supportive and collaborative team environment

What You’ll Do

  • Provide first-level technical support and customer service
  • Troubleshoot and resolve technical issues using diagnostic tools and procedures
  • Deliver empathetic, solution-focused customer support
  • Accurately document customer interactions in electronic systems
  • Coordinate with internal teams to ensure timely issue resolution
  • Schedule service calls and follow up with customers as needed
  • Maintain professionalism and ownership throughout the customer experience

Experience Required for Your Success

Work Environment Requirements

  • Must reside in: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, or Saskatchewan
  • Dedicated, distraction-free workspace required
  • Hardwired high-speed internet connection required (Wi-Fi not permitted)

Minimum Qualifications

  • Associate’s degree or certification from an accredited program for technical and/or clinical education required
  • Minimum 2 years of experience in a technical support or clinical/medical device support role
  • Experience using electronic documentation systems required
  • Strong communication and comprehension skills
  • Ability to type at least 30 WPM and pass language/grammar screening
  • Comfortable navigating multiple systems and applications simultaneously
  • Strong problem-solving and customer service skills

Preferred Qualifications

  • Previous contact center experience
  • Working knowledge of Microsoft Office applications including Outlook, Word, and Excel

Apply Today

Join a team where your technical expertise and customer support skills make a real impact while working from the comfort of your home.

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