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Technical Support jobs in British Columbia

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    • This includes maintaining networks, hardware, software, and the overall technical environment, including configuration, upgrades, and troubleshooting.
    • Provides routine technical support to end users on-site and remotely of computer applications and hardware (e.g., PCs, servers, printers).
    • Minimum 2 years of experience in a technical support or clinical/medical device support role.
    • Provide first-level technical support and customer service.
    • We’re looking for a Field Support Technician who geeks out on hardware, but likes to get out from behind their computer.
    • Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
    • Occasional evening or weekend work may be required…
    • This is a working leadership role where you’ll provide frontline technical support while supervising and supporting a small IT support team.
    • This role combines customer service, administrative support, and basic technical troubleshooting/support to customers and technicians.
    • Design Expertise: Lighting design, space planning, finish selections.
    • Prepare visual presentations and technical drawings to effectively communicate design…
    • Strong communication skills with both technical and non-technical users.
    • Performing root-cause analysis and implementing sustainable solutions.
    • Provide Level 2 technical support to multiple clients for desktops, laptops, mobile devices, and peripherals.
    • Support and maintain server hardware and operating…
    • Prior experience in managing peripherals (e.g., printers, monitors, scanners) and maintaining server room hardware.
    • Technical support: 3 years (required).
    • Communicating with external vendors for the procurement and maintenance of hardware and digital systems.
    • Familiarity and understanding of the functions of…
    • Lead, coach, and support the daily operations of the support team.
    • This role focuses on team leadership, operational efficiency, service quality, and cross-…
    • Provide direct support of Equicare Health products to our customers.
    • You’ll report to the Director of Operations, working in a varied role to provide…
    • They will respond to incoming requests for IT support, resolving a variety of network, hardware and software issues with computers, and equipment of diverse…
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Job Post Details

Technical Support Analyst - job post

MicroAge Prince George
193 Quebec Street, Prince George, BC V2L 1W1
$29–$35 an hour - Permanent, Full-time

Job details

Pay

  • $29–$35 an hour

Job type

  • Permanent
  • Full-time

Location

193 Quebec Street, Prince George, BC V2L 1W1

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Extended health care

Full job description

ONLY CANDIDATES LIVING IN PRINCE GEORGE WILL BE CONTACTED.

MicroAge Prince George provides a wide range of managed IT services for businesses in our region. This includes maintaining networks, hardware, software, and the overall technical environment, including configuration, upgrades, and troubleshooting. We are looking for a Technical Support Analyst to help our clients with these tasks.

Please Note: This is not a software development position. Only candidates located in Prince George will be contacted.

.

Here’s What Your Role Involves:

  • Support Clients: respond to client inquiries via phone, email, or in-person; provide technical assistance and resolve issues promptly
  • Follow Procedures: follow SOPs, maintain documentation and diagrams for internal use or clients, and suggest new procedures when warranted
  • Maintain Systems: configure, maintain, monitor, and support computers, servers, networks, hardware, and software, including routine maintenance and updates
  • Resolve Issues: diagnose, troubleshoot, and resolve a wide range of hardware, software, and network issues for business clients
  • Improve Systems: analyze, design, plan, and implement security systems, network systems, or other IT systems to improve service delivery & client operations
  • Work Together: participate in weekly team meetings, work closely with team members, and collaborate with training

.

Here’s What Makes You A Good Fit:

  • Technical Proficiency: strong understanding of computer equipment, computer systems, and computer networking
  • Communication Skills: exceptional ability on the phone or face to face; interpersonal skills and customer service skills are essential in this role
  • Analytical Problem-Solving: able to troubleshoot a variety of problems, analyze issues within a team environment
  • Responsible & Team Oriented: must work well within a team environment, can work independently with minimal supervision; trustworthy and reliable

.

Here’s Our Must-Have Requirements:

  • IT diploma or equivalent experience; technical certificates are an asset
  • Minimum 2 years experience in this field is required
  • Experience with Office 365, Active Directory, Exchange, Windows 10 & 7
  • Experience with ticketing systems, RMM platforms, writing documentation
  • Valid driver’s license and full-time access to a vehicle for daily client visits
  • Ability to lift up to 50 lbs on occasion

.

Why You’ll Enjoy Working With MicroAge

  • Competitive hourly rate including a comprehensive employee benefits package
  • Training, coaching, and mentoring within a challenging and rewarding environment

Job Types: Full-time, Permanent

Pay: $29.00-$35.00 per hour

Expected hours: 35 – 40 per week

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Experience:

  • IT support: 4 years (required)

Licence/Certification:

  • Driving Licence (required)

Location:

  • Prince George, BC V2L 1W1 (required)

Work Location: In person

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