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Technical Support jobs in Aurora, ON

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    • Onest Insurance values professionalism, integrity, and a customer-first mindset in every interaction.
    • Team members are encouraged to collaborate, share ideas,…
    • 2-3 years of leadership/supervisory experience and in a technical field.
    • Information technology hardware, software, and related systems in an enterprise…
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    • L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks.
    • You will be expected to demonstrate technical leadership,…
    • Strong analytical, troubleshooting, and client-facing technical support skills.
    • Knowledge of SAP performance analysis, debugging, SQL optimization, and root-…
    • Provide technical support through in-store visits, email, video calls, and phone calls.
    • Customer support: 1 year (preferred).
    • Maintain IT asset inventory, including hardware, peripherals, and software licenses.
    • This role is ideal for someone who enjoys troubleshooting technical issues,…
    • Show an understanding of the client environment and product enabling resolution of complex technical issues and providing alternative support options which may…
    • The shifts can be scheduled Mondays-Fridays between 7:30 am-8:30 pm (8.5-hour shift) and/or Saturdays & Sundays from 10 am-4 pm (6-hour shift), including…
    • 5 to 7 years customer technical support experience with the designated Advanced Applications.
    • Deliver customer training and provide technical support to the…
    • Maintain IT asset inventory, including hardware, peripherals, and software licenses.
    • This role is ideal for someone who enjoys troubleshooting technical issues,…
    • Lead solution planning and design: You will partner with clients and internal stakeholders to scope requirements and design tailored hardware, software, and…
    • Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
    • Diagnose and resolve common hardware and software…
    • Accurately document incidents, update service tickets, and enter data into the ERP system to support reporting and analysis.
    • Provide hands-on technical support for hardware, software, and networks.
    • Install, configure, and maintain IT equipment (computers, printers, phones).
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Technical Service Representative
Onest Insurance Inc.
Richmond Hill, ON
From $40,000 a year
Permanent, Full-time

Job details

From $40,000 a year
Permanent, Full-time
Richmond Hill, ON

Full job description

Onest Insurance is a growing insurance brokerage committed to delivering reliable coverage and responsive service to individuals and businesses. The company focuses on helping clients understand their insurance options and make informed decisions that protect what matters most. Onest Insurance values professionalism, integrity, and a customer-first mindset in every interaction. Team members are encouraged to collaborate, share ideas, and contribute to continuous improvement in processes and service. The organization offers opportunities to learn, develop skills, and build a long-term career in the insurance industry.

Job Description

  • Process policy transactions including new business, endorsements, and cancellations.
  • Maintain accurate client and policy records in broker management systems and insurer portals.
  • Review submissions and verify information to ensure compliance with underwriting guidelines.
  • Assist with underwriting documentation, reporting, and file maintenance.
  • Follow up with insurance carriers and internal teams on policy-related matters.

Qualification

  • Strong attention to detail and organizational skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Excellent communication and teamwork skills.
  • Experience with broker management systems is an asset.
  • Ability to communicate in Chinese (Mandarin and/or Cantonese) is an asset.

Pay: From $40,000.00 per year

Work Location: In person

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