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    • Ideal candidates must have related experience and good communication skills.
    • He/She must be able to adapt to new environments rapidly.
    • View all Xcellence Medical Solutions jobs - Richmond Hill jobs
    • Salary Search: Technical Support salaries in Richmond Hill, ON
    • Escalate complex or unresolved issues to senior support team members, engineering payments, and customer success teams, with complete and actionable information…
    • Strong working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Active Directory or Microsoft Entra ID, desktop and laptop hardware, mobile devices,…
    • 2+ years of experience in customer support, technical support, or a related field.
    • This role blends genuine customer care with real technical problem-solving:…
    • Collect data, organize and maintain technical documentation.
    • Provide support for training and new employee orientation.
    • 2-5 years of related experience.
    • Executing prompt, accurate hardware procurement, laptop configuration, delivery, and asset record keeping for Canadian staff.
    • 2–4 years of experience in technical support or client-facing engineering.
    • Serve as the escalation point for Tier 1 technical support issues.
    • Set up, support, and troubleshoot desktops, laptops, phones, printers, and peripherals.
    • Two to four years of IT support, service desk, desktop support, or…
    • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education.
    • 3–5 years’ experience in a technical support, application support, or similar role within SaaS or enterprise software environments.
    • Work effectively with colleagues, leadership, and support teams across multiple locations.
    • Troubleshoot hardware, software, password, access, email, printing,…
    • Set up and maintain computers, laptops, printers, and other equipment.
    • You'll provide technical support to employees across our company while gaining hands-on…
    • This is a crucial role diagnosing, repairing, maintaining, and configuring hardware/software for efficient system operations.
    • IT support: 2 years (required).
    • Troubleshoot hardware issues (desktops, laptops, monitors, printers, peripherals).
    • Provide customer support, explaining solutions clearly to non-technical users…
    • Requires a positive Controlled Goods assessment as personnel will have direct access to hardware, software, technology or technical data controlled under the…
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Job Post Details

Technical Support
Xcellence Medical Solutions
350 Highway 7 E, Richmond Hill, ON L4B 3N2
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Job details

Pay information not provided
350 Highway 7 E, Richmond Hill, ON L4B 3N2

Full job description

We currently seek creative, analytical, “Hands on” personnel for “on-site” and “over the phone” technical support. Ideal candidates must have related experience and good communication skills. He/She must be able to adapt to new environments rapidly. Knowledge of MS Windows 2000/XP/NT and SQL Server is required.

You can send your resume with a cover letter to the following address:

Xcellence Medical Solutions

350 Highway 7 East, Suite PH4
Richmond Hill, Ontario
L4B 3N2, Canada

Or fax to: (647) 799-3080

Or email our HR Department on careers@DoxCity.com

We accept resumes in Microsoft Word, Plain Text, RTF, and HTML format.

Xcellence Medical Solutions is an equal opportunity employer.

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