Technical Support Team Leader jobs

Job Brief

Leads library systems, collections, and technical services to support efficient operations.

The City of Kawartha Lakes invites applications to join our team as a Supervisor, Technical and Support Services.

When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us!!

We are an equal opportunity employer which values equity, diversity, and inclusion in the workplace. We foster a safe and creative work environment, where training and skill development are prioritized, with opportunities and support for career advancement. As a team member at the City of Kawartha Lakes, you may be entitled to the following: remote and hybrid working arrangements, OMERS pension (defined benefit), employer paid benefits package including short and long term disability income replacement, education reimbursement and other programs that foster innovation, leadership, and career advancement.

Salary: $100,074 - $117,078 (2026)
Reports To: Chief Executive Officer (CEO)/Library Director
Department: Library Services

Location: Lindsay, ON
Hours: Full-time, 37.5 hours per week with core working hours between 8:00 am and 5:00 pm

Other: Combination of general office environment and occasional off-site travel. Attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours.

Job Duties

• Supervise the day-to-day delivery of technical services functions, including cataloguing, acquisitions, interlibrary loan services, and collection processing activities, ensuring efficient workflows, adherence to established standards, and timely access to library materials across all branches

• Coordinate the administration, maintenance, and troubleshooting of library technology systems and digital services, including the Integrated Library System (ILS), digital library platforms, public technology resources, and related applications, liaising with vendors and internal Information Technology (IT) supports as required to maintain effective service delivery

• Oversee the configuration and ongoing maintenance of coded administrative settings, workflows, and user permissions within library systems to support operational requirements and service standards

• Monitor and evaluate the performance and effectiveness of physical and digital library collections through circulation analysis, usage trends, and community demand indicators, supporting evidence-based collection planning and resource allocation

• Coordinate collection development and maintenance activities, including material selection, rotation, deselection, and replacement, to ensure collections remain relevant, balanced, and responsive to community needs

• Administer cataloguing, classification, and metadata standards for library materials to promote consistency, discoverability, and accessibility across library collections and systems

• In collaboration with the CEO/Library Director and municipal facilities teams, support the management of branch facility matters, including maintenance, security, and minor capital projects to support safe and functional library spaces

• Prepare reports, statistical analysis, and budget-related information related to technical and support services functions, providing data and recommendations to support operational planning, service evaluation, and decision-making

• Support the development, implementation, and continuous improvement of library-specific policies, procedures, standards, and workflows related to technical and support services to promote efficient and consistent operations

Qualifications

• Post-secondary diploma in Library Technician or related field

• Minimum five (5) years of related progressive experience, including supervisory or leadership experience, preferably in a municipal environment

• Demonstrated experience administering and supporting Integrated Library Systems (ILS), digital library platforms, and related library technologies

• Thorough knowledge of library technical services functions, including cataloguing, acquisitions, collection development, metadata standards, and interlibrary loan processes

• Demonstrated leadership and management skills at a level to ensure successful program and employee performance outcomes and management

• Demonstrated knowledge and application of financial budget and business planning processes

• Possess and demonstrate the knowledge, skills, and personal attributes as described in the key performance competencies outlined below

• Proficient in Microsoft Office suite of applications, audio/video conferencing, the internet and any other related software

• Possess and maintain a valid Ontario Class “G” Driver’s License or the ability to frequently attend work related activities at various sites within the municipality or at other sites within Ontario

• Upon a conditional offer of employment, an acceptable Criminal Record Check will be required

This posting is for an existing, currently open position within the Library. Applications will be reviewed as received. Applicants must be prepared for skill testing.

The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.

We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.