Technical Support Team Leader jobs
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Sr Technical Lead (Support & Operations)
Easily applyHCLTechMississauga, ON- To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.
Technical Support Supervisor
Easily applyArmstrong Fluid TechnologyToronto, ON M1L 2P3- $100,000–$120,000 a year
- Full-time +1
- Experience supervising or coordinating technical specialists, service engineers, field technicians or technical support teams.
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- Safe SoftwareRemote in Canada
- $80,100–$95,600 a year
- Full-time
- Within this team, the FME Flow group provides timely and expert technical support.
- Lead the team to successfully meet support objectives.
- Safe SoftwareRemote in Canada
- $80,100–$95,600 a year
- Full-time
- Lead the team to successfully meet support objectives.
- 3-5+ years working with technical products in a customer support capacity.
- Twin StaffingCalgary, AB
- Diploma or degree in Computer Science or a related technical field.
- Work with the IT data team to build and present a monthly SLE/KPI dashboard.
- View all Twin Staffing jobs - Calgary jobs - Service Desk Team Leader jobs in Calgary, AB
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- Praxeon Health TechnologiesLondon, ON N6A 1A9
- $100,000–$130,000 a year
- Full-time
- Experience in SaaS technical support, software implementation, application support, technical customer success, or a comparable customer-facing technology role.
Technical Support Team Lead
Easily applyCircle Cardiovascular ImagingCalgary, AB T2P 1H5- Full-time
- Day shift
- This role provides day-to-day guidance, coaching, and escalation support to Customer Support team members, and ensures consistent, high-quality technical…
- HospitableRemote in Canada
- $106,912.00–$132,675.40 a year
- Review and quality check team's support interactions and documentation.
- Proven track record of managing chat support queues and improving team metrics (response…
Technical Support & Implementation Lead
Easily applyPraxeon Health TechnologiesLondon, ON N6A 1A9- $100,000–$130,000 a year
- Experience in SaaS technical support, software implementation, application support, technical customer success, or a comparable customer-facing technology role.
Technical Support Manager/Lead
Easily applyActuris LtdHybrid work in Victoria, BC- $90,000–$100,000 a year
- Full-time
- The Technical Support Manager/Lead oversees the delivery of technical support services while leading and developing a high-performing support team.
Technical Support Manager/Lead
Easily applyActuris LtdHybrid work in Victoria, BC- $90,000–$100,000 a year
- Full-time
- The Technical Support Manager/Lead oversees the delivery of technical support services while leading and developing a high-performing support team.
- DeVry GreenhousesChilliwack, BC
- $36.60 an hour
- Permanent
- This is a working leadership role where you’ll provide frontline technical support while supervising and supporting a small IT support team.
- StaplesRichmond Hill, ON
- $64,300–$80,350 a year
- Full-time
- Generate and update reports on support team performance and review them with Sr. Manager.
- As the Technical Support Team Lead, you will be responsible for the…
- View all Staples jobs - Richmond Hill jobs - Technical Support Team Leader jobs in Richmond Hill, ON
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- BMO Financial GroupHalifax, NS
- $70,000–$150,000 a year
- Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous…
CRM Support Technical Lead
Easily applyRecutify Inc.Toronto, ON M5A 3N7- Full-time
- Proficiency in Agile delivery methodologies and ITILbased support frameworks.
- 5 years of experience in technical leadership roles within AMS or CRM delivery…
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- Salary Search: CRM Support Technical Lead salaries in Toronto, ON
Service Desk Team Lead
Easily applyConputeWhitby, ON L1N 2C3- $75,000–$85,000 a year
- Full-time +1
- Strong hands-on technical skills across Microsoft 365, Windows, networking and common end-user and small business IT support, with a proven ability to…
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Job Post Details
Sr Technical Lead (Support & Operations)
HCLTech
·
3.7
Mississauga, ON
Sr Technical Lead (Support & Operations)
Job details
Pay information not provided
Mississauga, ON
Full job description
Job Summary
To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.
Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
Skill Requirements
null
Must Have Skill
SailPoint IIQ
Good to Have Skill
Other Requirements
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