Technical Support Supervisor jobs

Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers!

PRIMARY PURPOSE

Applies technical knowledge of the maintenance function to supervise delivery of day-to-day services of the Support Shops. Manages the provision of technical services to ensure the optimum condition, reliability and safety of company assets relating to vehicles, equipment and infrastructure.

KEY ACCOUNTABILITIES

Plans day-to-day delivery of technical services and ensures compliance with all safety regulations and safe work practices, identifies safety risks and takes corrective action. Oversees the preventative maintenance and repair to electrical, electronic and mechanical systems.

Supports the manager in the development of departmental budget and business plan, including identifying staffing needs, equipment, materials and supplies. Ensures effective execution of business plans by ensuring all necessary tools and materials for scheduled maintenance requirements and special projects are available in stock. Researches and purchases parts and test equipment when required. Liaises with vendors regarding part enquiries and warranties.

Reviews weekly maintenance schedule as per forecasted workloads. Assigns and reassigns work with shifting priorities i.e. workload or during an emergency. Meets with staff to identify change management requirements and resolve issues.

Participates in development/modification of policies and procedures, both routine and emergency, to ensure alignment to changing standards, codes and regulations.

Responds to emergency incidents 24/7. Diagnoses problems and exercises judgement in determining optimal solution within scope of supervisory expertise and cost limits. May be the on-site decision maker for decisions critical to safety, security and service.

Ensures department-specific Quality Assurance and Quality Control processes are properly executed. Identifies failed or non-conforming assets and conducts quality control reviews, taking corrective action as required. Under the guidance of the Manager, implements corrective actions resulting from compliance issues and technical investigations.

Coordinates monthly departmental safety meetings and participates in, or conducts major incident/accident investigations when appropriate, prepares reports on incidents, makes recommendations and participates in debriefing meetings as required.

Supervises direct reports, including recruitment, selection, training, coaching, mentoring, developing, motivation, managing performance, participating in disciplinary and grievance processes, accommodation and all other aspects of people management. Interacts with Labor Relations to address matters relating to reporting union staff.

Delivers safety & technical training and guidance to staff, other supervisors, and managers. Provides technical input on rail-related systems and other technology.

EDUCATION AND EXPERIENCE

The requirements for this job are acquired through a Red Seal or Interprovincial Ticket in electronics, electrical or mechanical trade or Technologist or Engineering diploma from a recognized institution and documented successful completion of applicable and appropriate supervisory skills training from an accredited institution. Requires five (5) years’ experience in maintenance technical service, including three (3) years’ experience in a supervisory capacity working in a unionized shop environment.

OTHER REQUIREMENTS

Advanced knowledge of the principles, theory, concepts and practices related to the maintenance function.

Solid decision-making skills to respond, assess and react to a variety of operational and emergency situations.

Solid teamwork and interpersonal skills, including negotiations and conflict resolution skills.

Solid analytical and problem-solving skills.

Excellent organizational and time management skills.

Solid leadership, development and team building skills to provide direction to reporting staff.

Excellent communication skills, both written and oral.

Requires shift work.

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

37.5 hours per week.

Resident

This position works predominately on-site

The salary for this position ranges from $84,480 - $126,720 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

This position is currently eligible for a temporary compression salary adjustment of up to 10 percent above base salary of reporting staff. Adjustments related to salary compression or inversion are reviewed on a regular basis and are will cease when position is no longer compressed/inverted.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: May 19, 2026
Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.