Technical Support Specialist jobs in Ottawa, ON

Our client is seeking a versatile and driven IT Support / Cyber Security Specialist to join their team in downtown Ottawa. This primarily on-site role offers a unique opportunity for an IT professional who enjoys working directly with clients, delivering high-quality technical support while developing their expertise in cybersecurity operations.

In this dual-function position, you will split your time between troubleshooting technical issues, managing client hardware and equipment, and supporting escalated cybersecurity incidents. You will act as a key follow-up resource after initial alert triage, helping resolve outstanding issues and validating critical system logs and data to support the security team’s investigations. This role provides hands-on mentorship and a strong environment for structured career growth, particularly for those looking to deepen their experience in cybersecurity.

Client IT Support & Operations
Provide Level 1 & 2 technical support, troubleshooting and resolving hardware, software, network, and application issues for a diverse client base (on-site)
Deliver an exceptional client experience by building strong relationships and bringing a positive, energetic, and customer-focused approach to every interaction
Manage Microsoft 365 environments , including user account setup, onboarding/offboarding, and access management across Active Directory and Entra ID
Lead end-user onboarding and offboarding processes, including laptop configuration, imaging, deployment, and secure decommissioning
Maintain accurate asset management records, tracking hardware lifecycle, inventory, and client equipment
Support and maintain client infrastructure and network connectivity to ensure optimal system performance and uptime
Manage and support endpoint devices through Microsoft Intune , including device enrollment, configuration profiles, application deployment, compliance policies, and security settings33
Cyber Security Operations
Act as a second-level responder by taking ownership of security alerts following initial triage
Investigate and resolve outstanding technical and security issues to ensure full incident remediation
Collect, analyze, and validate system logs, endpoint data, and performance metrics to support security investigations
Assist with vulnerability management by reviewing scan results, validating risks, and confirming successful remediation of identified issues

3–5 years of experience in IT support, desktop support, or systems administration
Proven experience providing Level 1 & 2 support in a client-facing environment
Strong interpersonal and communication skills with a “people-first” mindset and high energy approach
Hands-on experience with Microsoft 365 (user setup, onboarding/offboarding), Windows 10/11, macOS, and device deployment/imaging
Experience with asset management and hardware lifecycle tracking
Solid understanding of core cybersecurity principles (e.g., least privilege, MFA, phishing, malware)
Working knowledge of basic networking (TCP/IP, DNS, VPNs)
Proactive, analytical mindset with a strong interest in growing within cybersecurity

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