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Technical Support Specialist jobs in Ottawa, ON

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    • Ability to articulate technical information clearly and simply to non-technical people.
    • In addition to strong technical aptitudes, backed by at least 2 years of…
    • Participer au support technique des utilisateurs;
    • Installer et configurer les équipements informatiques;
    • Diagnostiquer et résoudre les problèmes techniques;
    • View all TEHORA jobs - Ottawa jobs - Spécialiste en Soutien Technique (H/F) jobs in Ottawa, ON
    • Salary Search: Technicien en soutien aux utilisateurs senior salaries in Ottawa, ON
    • Installer et configurer les équipements informatiques;
    • Assurer le soutien des logiciels de bureau et des outils Microsoft;
    • Avoir une expérience dans l’installation et le support des postes de travail, ordinateurs portables, tablettes et imprimantes;
    • Assurer le soutien technique de niveau avancé auprès des utilisateurs;
    • Diagnostiquer et résoudre les incidents techniques complexes;
    • Installer et configurer les postes informatiques;
    • Assister les équipes techniques dans la résolution d’incidents.
    • Provide periodic supportability assessments& offer technical support mentoring to increase the client's knowledge.
    • French or Spanish Language is an asset.
    • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education.
    • Field incoming technical support requests from both local and remote end users with a focus on excellent customer service.
    • Strong communication skills for working with both technical and non-technical teams.
    • The position also provides technical assistance to employees, troubleshoots…
    • In this role, you will collaborate with cross-functional teams to develop and execute project plans, ensuring that all engineering support requirements are met.
    • You will be responsible for providing support for hardware, software and application support and assist the team ongoing projects.
    • Management of support case and knowledge bases articles.
    • As a member of our Upgrades & Migration team under the Global Customer Care group, you will provide…
    • Develop technical knowledge articles and support documentation.
    • Developing efficient technical support workflows and best practices.
    • Understanding of IT service management or support processes.
    • Working as part of a software development team, supporting technical and operational activities.
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Career Resources:

Level 2 Microsoft Windows Systems Administrator
Revolution Networks
825 Exhibition Way, Ottawa, ON K1S 5J3
$63,000–$68,000 a year
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$63,000–$68,000 a year

Job type

Permanent
Full-time

Shift and schedule

Weekends as needed
Evenings as needed
On call

Benefits

Pulled from the full job description
Paid time off
Vision care
Dental care
Life insurance
Disability insurance
Extended health care
Work from home

Full job description

Systems Administrator (Level 2)

Reports to: Service Manager

General Summary:

Level 2 System Administrators are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in the trenches experience, you should be prompt, polite and know the importance of communicating with clients and colleagues in a professional manner. The pace and demands in this environment are usually much greater than an "in-house" position. You should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange/Office 365, VPN's, firewalls, backup systems and more.

Position Responsibilities:

  • Configuration and deployment of new computers
  • Hardware installation
  • Documentation of Client Networks
  • Small Projects
  • Installation of client software
  • Adding email to a client’s phone
  • Assist Sr. Technicians on Larger projects
  • Configuration, installation and troubleshooting Microsoft Office
  • Understanding of and ability to install computer hardware such as RAM
  • Configuring and troubleshooting Microsoft server and desktop operating systems
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
  • Is self-motivated and can be self-directed when necessary
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

  • Experience required with Windows desktop and server operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers, firewalls and wireless access points
  • Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DHCP and DNS services

Credentials and Working Experience:

  • You will have a minimum of two to four years work experience in IT, preferably in a helpdesk role
  • Minimum of 2 – 4 years experience with Windows server and desktop operating systems
  • Minimum of 2 – 4 years experience – Cisco Switching, VLAN, Routing, Firewalling Support
  • Minimum of 2 - 4 years experience - Server Hardware Support
  • Minimum of 2 – 4 years experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Required:

  • Must have a valid Full G Canadian driver’s license
  • Must have a roadworthy car
  • Ability to work occasional evening and weekends
  • Part of an on-call rotation

Ideal:

  • Be fluent in French and English

Job Types: Full-time, Permanent

Pay: $63,000.00-$68,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home

Work Location: In person

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