Technical Support Specialist jobs in Markham, ON

Techify is hiring a Systems Administrator to take ownership of client environments and ensure they are built, maintained, and continuously improved against proven best practice standards.

This is a hands-on, technical role focused on analyzing, optimizing, and stabilizing infrastructure across multiple client environments. You will work both remotely and onsite across the GTA to ensure networks are secure, well-documented, and operating at peak performance.

If you take pride in getting systems right, solving root causes, and building environments that don’t break, this role will fit you well.

What You’ll Be Responsible For

• Assessing and documenting client network environments with a high level of accuracy
• Troubleshooting complex issues across networking, servers, and cloud environments
• Identifying root causes and implementing long-term, stable solutions
• Aligning client environments to Techify’s best practice standards
• Performing onsite technical work across GTA client locations when required
• Maintaining clean, structured, and reliable technical documentation
• Contributing to continuous improvement of standards, processes, and tooling
• Leveraging AI tools where appropriate to improve efficiency and insight

What Success Looks Like

• Client environments are stable, predictable, and well-documented
• Issues are resolved at the root, not repeatedly patched
• Infrastructure aligns consistently with Techify standards
• Clients have confidence in the quality and reliability of their systems
• You become a trusted technical expert internally and externally

We Want to Hire You If You:

• Have 5+ years of hands-on experience in systems admin or IT infrastructure
• Think in systems, patterns, and root causes, not just symptoms
• Take a structured, methodical approach to troubleshooting
• Care about accuracy, completeness, and doing things the right way
• Are comfortable working independently and owning technical outcomes
• Communicate clearly and directly with both technical and non-technical stakeholders
• Are organized and able to manage multiple environments without losing detail

Technical Experience

• Networking: switches, routers, firewalls, VLANs, wireless infrastructure
• Servers & infrastructure (Windows environments)
• Microsoft 365 administration
• Azure fundamentals (identity, networking, cloud services)
• Documentation and system mapping
• Experience working across multiple environments (MSP experience is an asset)

Role Requirements

• Valid driver’s license and access to a vehicle (regular onsite client work)
• Post-secondary education in IT or related field

What You Might Have Worked On Last Week

• Conducted a detailed onsite network assessment and produced clean documentation of the environment
• Diagnosed and resolved a recurring issue by identifying the underlying infrastructure misconfiguration
• Reviewed a client’s setup against standards and implemented improvements to reduce risk
• Standardized configurations across devices to improve consistency and performance
• Used AI tools to assist with analysis, documentation, or proactive recommendations

Compensation

• $80,000 – $101,000 CAD (based on experience)
• Corporate performance-based profit-sharing bonus
• Health and dental benefits
• Group RRSP with company matching
• Annual technology allowance
• Paid birthday + personal days

About Techify

Techify is an IT services provider focused on reducing risk and improving performance through proactive infrastructure management.

We support over 55 organizations across the GTA and operate on a foundation of 1800+ best practice standards, continuously aligning client environments to ensure stability, security, and efficiency.

Our work is structured, standards-driven, and focused on long-term outcomes—not quick fixes.

To Apply:

1) Submit your resume here

2) Complete the Culture Index survey:
https://go.cultureindex.com/p/DzJGGMh8gbxeW1a0w9Ac

Applications are only reviewed once the survey is complete.

Job Types: Full-time, Permanent

Pay: $80,000.00-$101,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Application question(s):

• Have you completed the Culture Index Survey as stated in the job posting?
• How many years of on site (client) systems admin experience do you have?

Experience:

• System administration: 5 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person