Technical Support Specialist jobs in Markham, ON

About Haycor Computer Solutions

Haycor Computer Solutions is a Vaughan-based Managed IT Services Provider supporting small and midsize businesses across the GTA. We help our clients maintain stable, secure, and productive technology environments through managed IT, cybersecurity, cloud, infrastructure, and professional services.

We value strong client relationships, technical quality, accountability, and practical solutions. Our team takes the time to understand each client’s environment and provide dependable support.

About the Role

We are looking for an experienced Technical Alignment Specialist to maintain the technical health and consistency of Haycor's managed client environments.

You will be responsible for knowing whether our managed tools and technical controls are deployed, configured, reporting, current, and operating as intended across the client base. You will continuously review RMM coverage, patching, backups, security controls, documentation, and newer platform rollouts, then ensure identified gaps are corrected, formally excepted, or routed to the right person.

This is primarily a backend technical role. It also includes an annual onsite technical review at each managed client location to validate physical infrastructure, update photographs and documentation, confirm asset information, and identify conditions that cannot be assessed remotely.

You will work closely with our Service Manager and technical team. Smaller, lower-risk corrections may be completed directly, while larger or multi-client changes follow our change-management process. Client recommendations requiring discussion or approval are passed to the appropriate Haycor team member.

What You Will Be Responsible For

• Monitor Kaseya RMM health and coverage across managed endpoints, including agent status, alerting, patch compliance, automation, and scripting hygiene.
• Review failed patches, missing agents, recurring endpoint issues, and other exceptions until they are corrected or formally addressed.
• Audit Datto BCDR configuration and recoverability, confirming that backups are restorable and aligned with defined RPO and RTO requirements.
• Review security tooling across the client base, including ThreatLocker, SonicWall, Cisco Duo, endpoint security, identity controls, and other components of Haycor's managed security stack.
• Compare client environments against Haycor's technical standards and the services included in each client's agreement.
• Identify contracted tools or protections that are missing, incomplete, disabled, misconfigured, unsupported, or not reporting.
• Learn, pilot, standardize, and drive adoption of our platforms, including, but not limited to, Duo, Liongard, Auvik, and the Kaseya 365 User and Endpoint bundles under KaseyaOne.
• Maintain working relationships with core vendors and translate relevant product changes and best practices into practical internal recommendations.
• Build and maintain dashboards with the Service Manager so the team has a clear view of RMM, patching, backup, security, deployment, and remediation status.
• Create and track remediation items for material findings, verify completed corrections, and escalate critical or overdue issues.
• Maintain Haycor's technical configuration standards and document approved client-specific exceptions.
• Share useful vendor updates, technical standards, and lessons learned with the wider technical team.

Annual Client Site Reviews

• Visit each managed client location approximately once per year according to an established schedule.
• Visually inspect server rooms, network closets, racks, firewalls, switches, access points, UPS units, backup appliances, and other managed infrastructure.
• Update photographs, asset details, equipment locations, diagrams, and related technical documentation.
• Identify undocumented, relocated, disconnected, unsupported, damaged, or improperly installed equipment.
• Record physical, cabling, power, ventilation, environmental, or security concerns and route them through Haycor's remediation process.

Technical Experience

• Kaseya RMM or a comparable RMM platform, including agent management, patching, alerting, automation, and scripting.
• Datto BCDR or a comparable backup and business-continuity platform, including recovery testing and RPO/RTO principles.
• Endpoint security, application control, firewalls, network security, MFA, and identity security.
• Microsoft 365 administration, licensing, identity, and security controls.
• Technical documentation, asset records, network monitoring, and change detection. Liongard and Auvik experience are assets.
• Dashboard or status-reporting development that makes technical information clear and actionable.

Must Haves:

• 3+ years of IT infrastructure or MSP experience, including hands-on RMM platform experience. Kaseya experience is strongly preferred.
• Previous experience working across multiple managed client environments.
• Strong documentation habits and a methodical, nothing-gets-missed approach to recurring reviews.
• Sound judgment about when to act directly and when to escalate or use change management.
• Ability to learn vendor platforms independently and move them into consistent production use.
• Clear written and verbal communication with an internal technical team.
• A valid driver's licence and reliable access to a vehicle for scheduled client-site visits.
• Relevant Kaseya, CompTIA, ThreatLocker, SonicWall, Cisco Duo, Microsoft, or comparable certifications are assets. Practical experience will be weighted heavily.

What Success Looks Like

• Haycor has a reliable view of technical health across the entire managed client base.
• Contracted tools and protections are consistently deployed, configured, reporting, and tested.
• Configuration drift, missed patches, backup concerns, and security gaps are identified before they become client-impacting incidents.
• Findings are tracked through correction, approved exception, or a clearly routed client recommendation.
• Newer platforms move from partially deployed to fully adopted and supported.
• Technical documentation and onsite records remain current and accurate.

Why Join Haycor

• A supportive team where your judgment, initiative, and technical expertise are valued.
• Meaningful ownership of technical standards and outcomes across our managed client base.
• Direct working relationships with leading RMM, backup, security, identity, and network-monitoring vendors.
• Professional development and certification support.
• Competitive salary and benefits package.
• Casual dress, dental care, extended health care, vision care, and onsite parking.

To apply, please submit your resume and a short introduction describing your experience with RMM, patching, backup, security, and multi-client MSP environments.

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Vision care

Application question(s):

• Describe a time you identified a technical gap across one or more client environments, such as missing RMM coverage, failed backups, missed patches, or a security tool that was not reporting. How did you track it and make sure it was resolved?

Experience:

• Monitoring and troubleshooting business backups: 2 years (preferred)
• Working in a multi-client MSP environment: 2 years (required)
• Using RMM tools to monitor endpoints and manage patching: 2 years (preferred)

Work Location: In person