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technical assistant
technical sales support

Career Resources:

Wintel Support, Managed Services - SMB
Genieall
Etobicoke, ON M9C 5K5
•
Hybrid work
$70,000–$85,000 a year
Permanent, Full-time
Apply now

Job details

$70,000–$85,000 a year
Paid time off, Dental care, Discounted or free food, Casual dress, Extended health care, Work from home, Company events, Flexible schedule
Permanent, Full-time
Hybrid work in Etobicoke, ON M9C 5K5

Full job description

Genieall is an MSP Mentor 501 winner and an ISO 27001 Certified organization which is energized by helping our customers with their business needs. We have a strong focus on IT solutions, operational support as well as compliance within the following verticals: energy, critical manufacturing, finance, and health care.

At Genieall, we help our customers by granting their IT wishes. A wish being our customer's business objective or desired outcome. Focusing on our clients’ wishes helps provide clarity and ensure we never implement solutions that are unnecessary, overly complex or otherwise misaligned with our customers’ expectations. We are a tight-knit, nimble company with a great culture and passion for helping our clients. We are constantly growing and looking for the next team member to join us in building lasting success for our customers and Genieall.

We are looking for a Wintel Support professional to join our Service Delivery team . This role will support customer environments, assist with technical triage, respond to service requests, and help ensure tickets are properly assigned, monitored, and progressed through the ticketing system. The successful candidate will provide strong technical support while maintaining a high standard of customer service and communication.

Ideal Candidate:

  • Has strong hands-on experience supporting Microsoft technologies and is committed to continuous learning through training and certifications
  • Supportive team player with a strong team-first mentality
  • Able to handle multiple assignments, manage priorities and meet strict deadlines
  • Organized, adaptable, and able to work through varied and dynamic technical issues
  • Highly motivated with unwavering integrity
  • A strong communicator, with an ability to show empathy
  • Feel a strong sense of ownership and can drive tasks to completion (even the less interesting ones)
  • Energetic, open to change, and eager to learn new technologies and processes
  • Ability to establish and maintain effective working relationships with clients
  • Passionate about customer support, patient in challenging situations, and focused on positive client outcomes
  • Have been told you are an amazing communicator and have excellent verbal and written skills
  • Thrive on working as part of a diverse team
  • Have a humble approach and understand that there is always a need to expand your knowledge

Role and Responsibilities:

  • Provide subject matter expertise to diagnose and remedy issues that are escalated by clients, project stakeholders and/or other members of the service delivery team
  • Assist Service Delivery teams with system issues, alerts, escalations, and recurring technical problems
  • Perform quality control checks on client environments
  • Act as an escalation point for all Microsoft technology issues as required
  • Maintain an agile mindset with constant focus on delivering the right solutions for our clients
  • Assist with defining project scope and designing workflow solutions
  • Spearhead research & development (R&D) initiatives with a focus on improving IT Design and Build standards
  • Provide feedback for the future of the technology practice (evaluating vendors, products, solutions, etc.)
  • Assist the Sales team with developing Statements of Work and proposals including solution overview, consulting estimates, hardware requirements, software/license requirements
  • Participate in client meetings to assist with solution design, scoping, and technical recommendations
  • Professionally document all work performed and submit weekly timesheets

Required Skills and Experience:

  • Have significant demonstrated success in client-facing situations
  • Have an advanced understanding of implementing and supporting Microsoft cloud services, including any of the following:
  • Azure Core Platform (Compute, Storage, Networking)
  • Azure Services
  • Azure AD
  • Azure Automation and CLI
  • Microsoft 365
  • Microsoft Intune / Endpoint Manager (strong skills required)
  • Have a strong understanding of more “traditional” Microsoft products, such as Windows Server, Windows, IIS, SQL Server, etc.
  • Have experience with automation and PowerShell scripting
  • Have demonstrated experience executing technical tasks in projects of varying complexity
  • Have experience working with a Managed Services Provider or IT services consulting firm
  • Certifications within the Microsoft stack are a plus, but primarily as an avenue to grow our Microsoft partnership and not as a replacement for technical skills
  • Exposure to Azure, AWS, GCP, and other cloud services is valuable

Job Types: Full-time, Permanent

Pay: $70,000.00-$85,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Paid time off
  • Work from home

Work Location: Hybrid remote in Etobicoke, ON M9C 5K5

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