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Technical Support Specialist jobs in Greater Toronto Area, ON

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    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
    • Provide business systems, network and Internet support…
    • 4+ years of experience in IT support, service desk, or desktop support roles.
    • Reporting to the IT Service Delivery Manager, the IT Support Analyst is…
    • Ability to troubleshoot technical issues, manage support cases, prioritize work, and follow through independently.
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    • Minimum of 3 years of experience in desktop support, technical support, or end-user computing.
    • Maintain knowledge base articles, support documentation, and…
    • Minimum 2 years of experience in SaaS technical support or a similar customer-facing technical role.
    • The specialist plays a vital role in maintaining customer…
    • 2+ years of experience in customer support, technical support, or a related field.
    • Strong written and verbal communication skills, with the ability to translate…
    • Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
    • Experience working in a client-facing technical support role (preferred).
    • Act as the highest escalation point for complex technical issues, owning every query…
  • View similar jobs with this employer
    • Provide training and support to end users on site.
    • Troubleshoot and resolve difficult technical issues effectively and efficiently.
    • Minimum 2 years of professional experience in a technical support role.
    • The Technical Support Specialist will report to the Manager, Customer Care and is…
    • This is a backfill to support current business requirements.
    • Train and support end-users on workflows, platform changes, and system enhancements.
    • You will coordinate with the CSM team to support their maintenance renewal and retention charters.
    • Be able to collect, analyze, present data in support of…
    • Configure and support firewalls, switches, wireless access points, and business internet services under senior technical guidance.
    • Provide field support (including maintenance calls, customer support request, etc.).
    • Must be available to be contacted outside of normal office hours to provide…
    • Troubleshoot basic technical issues during demos to keep the presentation running smoothly.
    • Willing to travel to customer sites and offer training support as…
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Technical Support Specialist - Information Technology (IT)
ONTARIO WHOLESALE ENERGY GAS & ELECTRIC
·
3.9
2 Bloor Street East, Toronto, ON M4W 1A8
$36.95 an hour
Full-time
Apply now

Job details

$36.95 an hour
Paid time off, Vision care, Dental care, Employee assistance program
Full-time
2 Bloor Street East, Toronto, ON M4W 1A8

Full job description

Job Overview

Join our dynamic team as a Technical Support Specialist in Information Technology (IT), where you'll be at the forefront of delivering exceptional technical assistance to users across diverse platforms. This role offers an exciting opportunity to troubleshoot complex issues, support a wide range of operating systems, and ensure seamless computer and network functionality. Your proactive approach and technical expertise will empower our organization to operate efficiently and securely. If you thrive in fast-paced environments and enjoy solving challenging problems, this position is perfect for you!

Work location on site: 2 Bloor Street East suite 3400Toronto, ONM4W 1A8

Salary: 36.95/hr

Hours: 35 to 40 hours per week

Terms of employment: Permanent employment, full-time

Evening, Morning, Day (start as soon as possible)

Benefits: Health benefits, Financial benefits, Other benefits

Vacancies: 1 vacancy

Who can apply for this job?

You can apply if you are:

  • a Canadian citizen
  • a permanent resident of Canada
  • a temporary resident of Canada with a valid work permit

**Do not apply if you are not authorized to work in Canada, the employer will not respond to your application.**

Responsibilities

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

Education

  • College/CEGEP
  • or equivalent experience
  • Experience
  • 2 years to less than 3 years

Requirements

  • Experience and specialization Computer and technology knowledge Networking hardware
  • Security software
  • MS Office
  • Area of work experience
  • Quality assurance or control
  • Area of specialization
  • Technical support
  • Security and safety
  • Basic security clearance
  • Enhanced reliability security clearance Confidential security clearance
  • Work conditions and physical capabilities Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

Personal Suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication Initiative
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Other benefits

  • Team building opportunities
  • Employment groups
  • This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
  • Support for persons with disabilities
  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
  • Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
  • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities Support for Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Support for mature workers
  • Applies hiring policies that discourage age discrimination
  • Offers mentorship, coaching and/or networking opportunities for mature workers
  • Supports for visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Pay: $36.95 per hour

Expected hours: 40.0 per week

Benefits:

  • Dental care
  • Employee assistance program
  • Paid time off
  • Vision care

Work Location: In person

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