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Technical Support Specialist jobs in Calgary, AB

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    • Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees.
    • Provide technical support for machines and Internet connection.
    • Excellent communication skills, both with technical and non-technical users.
    • In this role, you will connect directly with customers to diagnose and resolve technical challenges, while also recognizing opportunities to recommend Xplore’s…
    • 4+ years of experience in IT support, systems support, or IT operations.
    • Provide white-glove support to leadership and operational teams.
    • Minimum of 2 years of experience in a technical support or IT service desk environment.
    • Work within a small close-knit team to provide technical support and…
    • Experience with ConnectWise Manage/Automate and remote support tools.
    • This role includes an after-hours on-call support-shift rotation monthly which may include…
    • Établir de solides relations professionnelles de travail avec divers intervenants et membres de l’équipe.
    • Prêter assistance dans la préparation de notes de…
    • Provide technical and escalation support for assurance application software.
    • Excellent communication skills with the ability to translate technical issues into…
    • Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices.
    • Provide deskside support to team members both locally…
    • Provide engineering support for ongoing outages through direct interaction with field service personnel and providing technical support for outage planning…
    • 2-5 years of hands-on experience in IT support or related roles.
    • Prioritizing IT security protocols, collaborating with the team to support a zero-trust…
    • Ensure the service desk support teams deliver professional, customer-focused, and high performing support.
    • 5+ years of experience in an IT support role.
    • Ability to communicate clearly and effectively with both technical and non-technical users.
    • Translate business needs into clear technical requirements for…
    • Experience in a technical customer service or help desk support role.
    • Provides appropriate escalation of support requests for expedient resolution.
    • Participate in the creation and ongoing maintenance of a knowledge base on technical issues.
    • Provide deskside support for calls that cannot be resolved over the…
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Job Post Details

Collision Support Specialist - job post

Fix Network
Calgary, AB•Remote
Full-time

Job details

Job type

  • Full-time

Full job description

Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees. Their main role is to help users troubleshoot and resolve technical issues with products or services. The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.


Core Competencies

Autonomy

Teamwork

Time management

Problem solving

Planning

Adaptability and Flexibility

Communication

Result Orientation

Organized

Initiative and creativity

Customer Relationship Management


Job Duties

Vehicle reinspection for warranties requests, quality control inspection and Best Practices follow up.

Performing estimate reviews and bring recommendations to reach the insurers standards and provide coaching on estimating systems.

Documenting customer interactions: Support specialists need to document all customer interactions, including the nature of the problem, the solution provided, and any follow-up required in the Franchise Management System.

Collaborating with area manager and other teams, to escalate issues and provide feedback to improve performance.

Coaching and training on : insurance guidelines; estimating system; APU usage for DGIG, TD, others; parts program usage

Analyze root causes of operational malfunctions and provide resolutions in a timely manner

Support Franchise with various request from shop, information, immediate assistance and support.

Redirect requests to the appropriate person.

Support shop on closing files ex; payment request, in finals)

Coverage for catastrophes (hail AB-Ont-QC, flooding BC, tornado QC)


Requirements

College Diploma or Bachelor’s Degree

Valid Canadian driver's license and excellent driving record

Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed

Knowledge of Microsoft Office Suite (Outlook, Word, Excel and Powerpoint)

At least 3 years of industry experience

Damage Appraisal experience

Production management skills

Strong communication skills


Work Conditions

Expected to be in shops most days

Travel may be required Ability to attend and conduct presentation
Compensation starting at $75,000 annually, based on experience and qualifications.

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