Technical Support Specialist jobs in Calgary, AB
Collision Support Specialist
Easily applyFix NetworkCalgary, AB- From $75,000 a year
- Full-time
- Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees.
- Wurth Canada LimitedCalgary, AB T2G 2M3
- $70,000–$85,000 a year
- Full-time
- Monday to Friday
- Dental care
- Paid sick leave
- Employee assistance program
- On-site gym
- Paid vacation
- Provide technical support for machines and Internet connection.
- Excellent communication skills, both with technical and non-technical users.
Technical Support Specialist - BIL
Easily applyNewXplore IncCalgary, AB- Full-time
- Dental care
- In this role, you will connect directly with customers to diagnose and resolve technical challenges, while also recognizing opportunities to recommend Xplore’s…
Technical Support Specialist - BIL
Easily applyNewXplore IncCalgary, AB- Full-time
- Dental care
- In this role, you will connect directly with customers to diagnose and resolve technical challenges, while also recognizing opportunities to recommend Xplore’s…
IT Systems & Support Specialist
Easily applyBasecampCalgary, AB T2R 1M1- Full-time
- 8 hour shift
- Vision care
- Dental care
- Company events
- 4+ years of experience in IT support, systems support, or IT operations.
- Provide white-glove support to leadership and operational teams.
IT Support and Security Systems Technician
Easily applyNewBoardwalkCalgary, AB- Full-time
- Weekends as needed
- Mileage reimbursement
- Dental care
- Life insurance
- Paid vacation
- RRSP match
- Minimum of 2 years of experience in a technical support or IT service desk environment.
- Work within a small close-knit team to provide technical support and…
IT Support Technician L2
Easily applyOften replies in 2 daysMSP OPERATIONAL CORPCalgary, AB T2G 2M3- $60,000–$70,000 a year
- Full-time
- Monday to Friday +1
- Experience with ConnectWise Manage/Automate and remote support tools.
- This role includes an after-hours on-call support-shift rotation monthly which may include…
- MNPCalgary, AB T2P 0L4
- Permanent
- Paid time off
- Company pension
- Établir de solides relations professionnelles de travail avec divers intervenants et membres de l’équipe.
- Prêter assistance dans la préparation de notes de…
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- MNPCalgary, AB T2P 0L4
- Permanent
- Provide technical and escalation support for assurance application software.
- Excellent communication skills with the ability to translate technical issues into…
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- MNPCalgary, AB T2P 0L4
- Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices.
- Provide deskside support to team members both locally…
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- Siemens EnergyCalgary, AB
- $52,080–$102,080 a year
- Full-time
- Paid time off
- Provide engineering support for ongoing outages through direct interaction with field service personnel and providing technical support for outage planning…
- ClioCalgary, AB
- $79,600–$107,600 a year
- Paid time off
- Vision care
- Dental care
- RRSP match
- 2-5 years of hands-on experience in IT support or related roles.
- Prioritizing IT security protocols, collaborating with the team to support a zero-trust…
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- Long View SystemsCalgary, AB T2P 0C1
- $60,000–$79,847 a year
- Ensure the service desk support teams deliver professional, customer-focused, and high performing support.
- 5+ years of experience in an IT support role.
- LaPrairie GroupCalgary, AB T2P 1N8
- Fixed term contract
- Ability to communicate clearly and effectively with both technical and non-technical users.
- Translate business needs into clear technical requirements for…
- Osler, Hoskin & Harcourt LLPCalgary, AB
- Experience in a technical customer service or help desk support role.
- Provides appropriate escalation of support requests for expedient resolution.
- Maplesoft GroupCalgary, AB
- $25–$50 an hour
- Fixed term contract
- Participate in the creation and ongoing maintenance of a knowledge base on technical issues.
- Provide deskside support for calls that cannot be resolved over the…
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Job Post Details
Collision Support Specialist - job post
Job details
Job type
- Full-time
Full job description
Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees. Their main role is to help users troubleshoot and resolve technical issues with products or services. The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.
Core Competencies
Autonomy
Teamwork
Time management
Problem solving
Planning
Adaptability and Flexibility
Communication
Result Orientation
Organized
Initiative and creativity
Customer Relationship Management
Job Duties
Vehicle reinspection for warranties requests, quality control inspection and Best Practices follow up.
Performing estimate reviews and bring recommendations to reach the insurers standards and provide coaching on estimating systems.
Documenting customer interactions: Support specialists need to document all customer interactions, including the nature of the problem, the solution provided, and any follow-up required in the Franchise Management System.
Collaborating with area manager and other teams, to escalate issues and provide feedback to improve performance.
Coaching and training on : insurance guidelines; estimating system; APU usage for DGIG, TD, others; parts program usage
Analyze root causes of operational malfunctions and provide resolutions in a timely manner
Support Franchise with various request from shop, information, immediate assistance and support.
Redirect requests to the appropriate person.
Support shop on closing files ex; payment request, in finals)
Coverage for catastrophes (hail AB-Ont-QC, flooding BC, tornado QC)
Requirements
College Diploma or Bachelor’s Degree
Valid Canadian driver's license and excellent driving record
Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed
Knowledge of Microsoft Office Suite (Outlook, Word, Excel and Powerpoint)
At least 3 years of industry experience
Damage Appraisal experience
Production management skills
Strong communication skills
Work Conditions
Expected to be in shops most days
Travel may be required Ability to attend and conduct presentation
Compensation starting at $75,000 annually, based on experience and qualifications.
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