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    • This is a backfill to support current business requirements.
    • Train and support end-users on workflows, platform changes, and system enhancements.
    • IT support requests are resolved quickly and reliably.
    • Provide on-site, hands-on user support.
    • Genuinely enjoy both hands-on support work and systems/automation…
    • 2 or more years of experience in a technical support, product support, or technical account management role supporting security, database, or enterprise…
    • Excellent communication skills to effectively interact with technical and non technical users.
    • Through an understanding of relevant processes and people, the…
    • Previous customer service, call center, retail, hospitality, or technical support experience.
    • Mobile device support (iOS and Android).
    • Pay: $17.30 per hour.
    • Provide timely and efficient technical support to clients.
    • 1-3 years of experience in a technical support or technician role.
    • Pay: $60,000.00 per year.
    • You'll provide technical support to employees across our company while gaining hands-on experience with a variety of IT systems and technologies.
    • Strong problem-solving abilities, excellent user communication skills, and a methodical approach to documenting technical processes.
    • Pay: From $26.00 per hour.
    • Manage Trimble support tickets, SLAs and technical escalations.
    • Mentor and back up junior IT support staff.
    • Serve as Tier 2/3 support for TruckMate.
    • Our IT support technician is responsible for more than just technical duties at Resonant Light Technology.
    • RLT internal email support and education.
    • Post-secondary education and at least two years of experience in customer service, technical support, help desk, service coordination, product support, or a…
    • Chef de file du conseil financier indépendant au Canada, PEAK accompagne les Canadiens depuis plus de 30 ans dans la gestion de leur patrimoine.
    • Employee assistance program for personal and professional support.
    • Leadership development programs designed to support career growth and advancement.
    • Provide field support (including maintenance calls, customer support request, etc.).
    • Must be available to be contacted outside of normal office hours to provide…
    • Experience in technical customer support.
    • Provide assessment, perform intermediate level technical troubleshooting and support, and where possible, provide…
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Job Post Details

National Logistics Services logo
System Delivery Specialist
National Logistics Services
·
3.5
Mississauga, ON L5W 1Y6
$60,000–$85,000 a year
Full-time
Apply now

Job details

$60,000–$85,000 a year
Full-time
Mississauga, ON L5W 1Y6

Full job description

Company Overview

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant advantage for reaching and serving consumers in Canada and beyond through wholesale, brick-and-mortar, and e-commerce channels.

Why work for NLS?

Our people are the driving force behind our culture, and we embrace our P.I.E.C.E values every day. At NLS, you can contribute new ideas and are empowered to do so. Joining Canada’s leading retail logistics provider can provide opportunities that you may have never considered. With our continued expansion into new markets and new supply chain capabilities, our future is one of growth and opportunity.

About the Role:

We are seeking an analytical and delivery-oriented individuals to join our team and support the implementation, optimization, customer onboarding and ongoing operation of the Emerging Brands platform. This position plays a key role in ensuring the successful delivery of order management and fulfillment capabilities that align with client expectations and operational excellence.

This individual will play a key role in coordinating efforts across integration, operations, and engineering teams, as well as engaging with potential and existing customers and the platform vendor. This individual will offer guidance, identify opportunities for improvement, and help troubleshoot complex issues. This is an exciting opportunity for someone with strong operations and system experience who thrives in a dynamic, solution-oriented environment.

Key Responsibilities:

  • Serve as the internal expert on the OMS/WMS platform OSA Commerce, configuration, and best practices.

  • Lead and support the configuration and onboarding of new clients and vendors within the platform.

  • Collaborate with operations, IT to translate business requirements into system configurations.

  • Support troubleshooting and issue resolution, coordinating with the vendors as needed.

  • Train and support end-users on workflows, platform changes, and system enhancements.

  • Maintain clear documentation of configuration decisions, workflows, and knowledge base articles.

  • Define and document integration requirements, data mappings, and interface specifications.

  • Support API testing, data validation, and troubleshooting during integration phases.

Key Experience and Skills:

  • Experience in supporting fulfillment & transportation operations from a system perspective (whether in operations or IT)
  • Strong knowledge of WMS, TMS and OMS functionality (not necessarily OSA Commerce, other similar system knowledge will do)
  • Experience in leading cross functional teams via influence.
  • Experience in managing vendors.
  • Technical skills such as coding and SQL are not required.

  • This is a backfill to support current business requirements
Salary Range: $60,000–$75,000 a year / The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.


National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact Human Resources to discuss your needs.

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