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Technical Support Representative jobs in Winnipeg, MB

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    • Entry-level experience in technical support or customer-facing roles.
    • Strong verbal and written technical communication skills.
    • View all Valsoft Corporation jobs - Winnipeg jobs - Support Specialist jobs in Winnipeg, MB
    • Salary Search: Software Support Specialist salaries in Winnipeg, MB
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    • Utilize advanced support technologies and processes engineered to achieve outstanding results.
    • Troubleshoots and resolves technical issues using established…
    • Provide knowledgeable technical support and troubleshooting guidance pertaining to lottery terminals and supporting equipment such as printers, digital signs,…
    • Deliver professional, empathetic support with clear communication to technical and non-technical users.
    • The Technical Support Specialist plays a crucial role in…
    • Experience creating technical documentation and training materials.
    • Conduct functional testing and maintain documentation to support new solution readiness.
    • Provide remote support through phone, email. or remote desktop tools to help customers resolve technical issues;
    • Document and record processes accurately;
    • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity,…
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Software Support Specialist
Valsoft Corporation
·
4.4
Winnipeg, MB
•
Remote
Full-time
Apply now

Job details

Pay information not provided
Full-time
Remote in Winnipeg, MB

Full job description

Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities

  • Provide customer support for deployment and usage-related software issues
  • Resolve and troubleshoot software problems using custom internal ticketing tools
  • Collaborate with development and QA teams on issue resolution
  • Author and maintain knowledge base articles on common service issues
  • Manage multiple support projects with attention to detail
  • Communicate effectively with customers and internal teams

Requirements


Required Qualifications

  • Entry-level experience in technical support or customer-facing roles
  • High School Diploma or equivalent
  • Strong verbal and written technical communication skills
  • Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
  • Demonstrated customer service and problem-solving abilities Preferred Qualifications
  • Experience with SQL Server and database management
  • Ability to build consultative relationships with customers and resellers
  • Comfort with public speaking and presentations
  • Self-starter with strong organizational skills
  • Criminal Background Check Required

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