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Technical Support Representative jobs in Vancouver, BC

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    • Provide technical support to our employees, both onsite and remotely.
    • Minimum of 2 years of experience in technical support.
    • Deploy new devices and software.
    • Effective written and verbal communication skills, including explaining technical steps to non-technical customers.
    • Occasional travel may be required.
    • 1-3 years of experience in a client service, project/account management or technical support environment (preferred).
    • View all MDA Geospatial Services Inc. jobs - Richmond jobs - Customer Service Representative jobs in Richmond, BC
    • Salary Search: Technical Customer Service Representative salaries in Richmond, BC
    • See popular questions & answers about MDA Geospatial Services Inc.
    • 0-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education.
    • Provide direct technical web and telephone support.
    • Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide…
    • Contribute to improving internal technical-support processes and documentation.
    • Opportunity to grow into a specialized lighting controls and technical support…
    • May provide guidance to less-experienced team members and support standardization of system configurations and support practices.
    • Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education.
  • View similar jobs with this employer
    • Experience in a technical support or system administration role in a networking/security company or equivalent education.
    • Strong understanding of TCP/IP.
    • Strong communication and interpersonal skills, with the ability to explain technical information clearly to support teams, installers, customers, and engineers.
    • Avec des bureaux répartis dans tout le pays, nous sommes fiers d’accueillir certains des conseillers en placement les plus réputés du Canada.
    • Avec des bureaux répartis dans tout le pays, nous sommes fiers d’accueillir certains des conseillers en placement les plus réputés du Canada.
    • Ability to communicate technical concepts clearly to both technical and non-technical audiences.
    • Minimum 1 year of customer service, technical support, product…
    • Ability to provide after-hours emergency support.
    • The Technical Support Specialist provides world-class client service and technical support and plays a…
    • Implemented a support tech stack and worked with support automation tools.
    • 3+ years direct experience working in customer support.
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Job Post Details

Technical Support Specialist
Bee-Clean Building Maintenance
Vancouver, BC V5Y 1M1
$50,000–$60,000 a year
Permanent, Full-time
Apply now

Job details

$50,000–$60,000 a year
Paid time off, Dental care, On-site parking
Permanent, Full-time
Vancouver, BC V5Y 1M1

Full job description

Bee Clean Building Maintenance is Canada’s largest 100% Canadian-owned janitorial company. With over 20 offices across Canada, we have been providing expert building maintenance and complete janitorial services for 50 years to a variety of clients. We offer a supportive environment with excellent opportunities for advancement and development.

About the Opportunity

We are seeking a Technical Support Specialist to join our team in Vancouver, Canada. As a Technical Support Specialist, you will be responsible for providing technical support to our employees, including troubleshooting and resolving hardware and software issues. The successful candidate must be able to demonstrate a proven track record in working with limited supervision while providing guidance on system configuration, and deploying new devices and software.

Duties and Responsibilities

  • Onsite and/or remote application training
  • Provide technical support to our employees, both onsite and remotely
  • Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices
  • Assist with system configuration and optimization
  • Deploy new devices and software
  • Set up and configure networking equipment, including switches, routers, and firewalls
  • Provide support for Microsoft products, including Microsoft SPO, Microsoft PowerApps, and Microsoft Azure Directory
  • Automate processes and workflows using Microsoft PowerApps and Automation
  • Provide security recommendations and best practices to management
  • Desired Skills / Experience / Education
  • Hardware / software knowledge: Set up, configure, maintain, troubleshoot and hardware (computers, peripherals, telephones, mobile devices, etc.), software (Office 365, Google Workspace, phone system, etc.) and networks (mobile device to servers).
  • Good interpersonal and communication skills
  • Excellent organization, planning and prioritization skills
  • Skill in analysis, problem solving, critical thinking and decision making
  • Great documentation skills
  • Excellent problem-solving and troubleshooting skills
  • Strong communication skills, both verbal and written
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Ability to prioritize tasks and work well under pressure

Credentials

  • Bachelor's degree in Computer Science or a related field
  • Minimum of 2 years of experience in technical support
  • Strong knowledge of Microsoft products, including Microsoft SPO, Microsoft PowerApps, and Microsoft Azure Directory
  • Knowledge of Windows Desktop OS, Microsoft Office, Google Workspace, Desktop and Notebook hardware and Networking basics.
  • Experience with networking equipment and protocols
  • Knowledge of security best practices and recommendations
  • Experience with onsite device deployment and configuration
  • Familiarity with automation and scripting tools, such as PowerShell
  • Working knowledge of data communications troubleshooting.
  • Ability to read and understand equipment, policy and procedure manuals

If you are a self-starter who thrives in a dynamic environment and has a passion for technology, we encourage you to apply for this exciting opportunity.

As an award-winning employer with over 13,500 employees across Canada, we offer competitive wages, comprehensive benefits, a fun, relaxed work environment, excellent training, and opportunities for advancement. We have been providing expert building maintenance and complete janitorial services for 50 years to a variety of clients.

We value diversity in the workplace. Women, Aboriginal People, Visible Minorities and persons with disabilities are encouraged to apply and self-identify. Our remuneration and benefits are competitive and will be based on experience and abilities.

We thank all applicants for their submission but only those under consideration will be contacted for a one-on-one interview.

#INDS

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • On-site parking
  • Paid time off

Ability to commute/relocate:

  • Vancouver, BC V5Y 1M1: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What are your salary expectations?

Language:

  • Fluent English (required)

Licence/Certification:

  • BC Driving Licence (required)

Work Location: In person

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