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Technical Support Representative jobs in Vancouver, BC

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    • Minimum 2 years of experience in a technical support or clinical/medical device support role.
    • Provide first-level technical support and customer service.
    • Customer support: 1 year (preferred).
    • The qualified candidates will be expected to support our customers technically.
    • Access industry resources including software updates, drivers, knowledge bases, and FAQ resources to aid in tech support resolutions.
    • Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary.
    • Consult user guides, technical manuals and other documents to research and implement solutions.
    • Provide business systems, network and Internet support to users…
    • Contribute to improving internal technical-support processes and documentation.
    • Opportunity to grow into a specialized lighting controls and technical support…
    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
    • 5+ years of experience in a technical support or system administration role in a networking/security company or equivalent education.
    • 7+ years of experience in a technical support or system administration role in a networking/security company or equivalent education.
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    • Experience in technical support or system administration role in a networking/security company or equivalent education.
    • Strong understanding of TCP/IP.
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    • Minimum 1-2 Years in a customer facing technical support role.
    • Be the first point of contact for customers, providing first level technical support for all…
    • Exceptional communication skills, with the ability to translate advanced technical concepts for both technical and executive audiences.
    • KEV may use AI-enabled tools to support components of our recruitment process.
    • 2–4 years of experience in customer support, school business operations, or…
    • 1-2 years of experience in a technical customer support role (or similar).
    • With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces…
  • View similar jobs with this employer
    • Demonstrating technical skills related to installs and troubleshooting of software.
    • Provide support services for acquisition products and communicate with…
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Job Post Details

Teleperformance logo

Remote Technical Support Representative - Work from Home (Canada) - job post

Teleperformance
3.6 out of 5 stars
British Columbia•Remote
$19.50 an hour - Full-time

Job details

Pay

  • $19.50 an hour

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Work from home

Full job description

The Opportunity


Description


This is a fully remote work-from-home contract opportunity with potential for extension based on performance and business needs.

Now Hiring Across:

  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Prince Edward Island
  • Saskatchewan

As a Technical Support Representative, you will provide first-level technical support and customer service for client products. This role is ideal for candidates who enjoy troubleshooting, helping customers solve problems, and working in a structured remote environment.

Why This Role Stands Out

  • Fully remote work environment
  • Competitive compensation
  • Structured paid training and support
  • Opportunity to gain experience supporting technical and medical-related products
  • Potential contract extension and long-term opportunities
  • Supportive and collaborative team environment

What You’ll Do

  • Provide first-level technical support and customer service
  • Troubleshoot and resolve technical issues using diagnostic tools and procedures
  • Deliver empathetic, solution-focused customer support
  • Accurately document customer interactions in electronic systems
  • Coordinate with internal teams to ensure timely issue resolution
  • Schedule service calls and follow up with customers as needed
  • Maintain professionalism and ownership throughout the customer experience

Experience Required for Your Success

Work Environment Requirements

  • Must reside in: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, or Saskatchewan
  • Dedicated, distraction-free workspace required
  • Hardwired high-speed internet connection required (Wi-Fi not permitted)

Minimum Qualifications

  • Associate’s degree or certification from an accredited program for technical and/or clinical education required
  • Minimum 2 years of experience in a technical support or clinical/medical device support role
  • Experience using electronic documentation systems required
  • Strong communication and comprehension skills
  • Ability to type at least 30 WPM and pass language/grammar screening
  • Comfortable navigating multiple systems and applications simultaneously
  • Strong problem-solving and customer service skills

Preferred Qualifications

  • Previous contact center experience
  • Working knowledge of Microsoft Office applications including Outlook, Word, and Excel

Apply Today

Join a team where your technical expertise and customer support skills make a real impact while working from the comfort of your home.

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