Technical Support Representative jobs in Vancouver, BC

Technical Support Specialist - Lighting Controls & Smart Systems

BL Lighting — Vancouver, BC
Full-time, permanent
In person
Pay: $24.00–$30.00 per hour, based on experience

Job description

BL Lighting is hiring a Lighting Controls & Smart Systems Technical Support Specialist to support lighting control systems used in commercial, architectural, entertainment, retail, and specialty lighting projects.

This is a client-facing technical support role focused on lighting controls, smart lighting systems, troubleshooting, documentation, and technical communication.

The successful candidate will help clients, contractors, suppliers, manufacturers, and internal team members understand and resolve technical issues related to lighting control systems and connected technologies.

Most of the work is performed from our Vancouver office and involves technical support, troubleshooting, project coordination, documentation, and communication by phone, Zoom, and email. Occasional bench testing or field support may be required.

The strongest candidates may come from one or more of these backgrounds:

• Lighting controls, dimming systems, DMX, architectural lighting, stage lighting, event lighting, or entertainment lighting
• AV systems, automation, smart home systems, control systems, or BMS/building systems
• Low-voltage electrical, security, access control, networking, telecom, or IT technical support
• Technical design, CAD, AGi32, electrical drawings, fixture schedules, or lighting specifications
• Electronics, computer systems, technical support, or systems troubleshooting

We will train on BL Lighting’s products, systems, and internal workflows. However, candidates should already have a strong technical foundation, good troubleshooting instincts, and professional communication skills.

What you’ll do

• Support lighting control projects from product selection and configuration through troubleshooting and client support
• Communicate with clients, contractors, suppliers, manufacturers, and internal staff by phone, Zoom, and email
• Translate technical terminology into clear, practical language that customers and non-technical team members can understand.
• Help troubleshoot lighting control systems, dimming systems, smart lighting systems, and related technical issues
• Review drawings, wiring diagrams, lighting layouts, specifications, fixture schedules, and system documentation
• Help test, configure, and troubleshoot lighting control systems
• Coordinate with manufacturers and suppliers to clarify technical requirements
• Document issues clearly so they can be followed up and resolved properly
• Proactively follow up on open items so projects and technical issues continue moving forward
• Learn BL Lighting’s products, software tools, internal systems, and project workflows
• Contribute to improving internal technical-support processes and documentation

Required qualifications

• Minimum 2 years of experience in a relevant technical role
• Experience in at least one of the following: lighting controls, dimming, DMX, AV systems, automation, low-voltage electrical, building systems, networking, telecom, IT support, or technical systems support
• Strong troubleshooting ability
• Comfortable learning technical products, software interfaces, and system documentation
• Able to read or learn to read drawings, wiring diagrams, specifications, fixture schedules, or technical manuals
• Professional spoken and written English for daily client communication
• Comfortable calling clients, suppliers, manufacturers, and internal team members to gather information and solve problems
• Able to work full-time in person at our Vancouver office

Strongly preferred qualifications

• Experience with lighting controls, dimming systems, DMX, architectural lighting, entertainment lighting, stage lighting, or event lighting
• Experience with automation, smart lighting, BMS, AV controls, smart home systems, or low-voltage control systems
• Exposure to AGi32, CAD, lighting layouts, electrical drawings, fixture schedules, or lighting specifications
• Experience supporting contractors, consultants, integrators, technicians, designers, or end users
• Experience documenting support tickets, technical issues, test results, or project follow-up notes
• Personal or professional interest in lighting, AV, DJ equipment, stage production, smart home systems, networking, electronics, or technical systems

Why join BL Lighting

BL Lighting has been part of the architectural and specialty lighting industry for decades. Our work has been used in projects connected to major names in architecture, entertainment, retail, and technology.

We are a close-knit team that values initiative, curiosity, accountability, practical problem-solving, and clear communication.

BL Lighting was originally founded by Betty Lou Pacey, and we welcome applications from all backgrounds who are interested in building a stable technical career in lighting, controls, and smart systems.

Hiring decisions are based on technical ability, communication skills, experience, learning aptitude, reliability, and fit for the role.

Compensation

The pay range for this role is $22.00–$30.00 per hour, based on relevant experience, technical ability, communication skills, and overall fit.

Benefits

• On-site parking
• Full-time, permanent role
• Training on BL Lighting products and systems
• Opportunity to grow into a specialized lighting controls and technical support role

Pay: $22.00-$30.00 per hour

Application question(s):

• What is your Status in Canada? If you are on a work permit, when does it expire?
• How many years of experience do you have in technical support, lighting controls, AV, automation, low-voltage electrical, networking, telecom, building systems, or similar technical work?
• Briefly describe your experience with lighting controls, dimming, DMX, architectural lighting, entertainment lighting, stage lighting, or event lighting. What equipment, systems, software, or problems did you work with?
• Briefly describe the automation, BMS, AV, smart home, low-voltage, or control system you worked with. What did the system do, and what was your role?
• List any relevant software, tools, or systems you have used. Examples: AGi32, AutoCAD, Revit, DMX software, lighting-control software, BMS platforms, AV/control systems, Home Assistant, Control4, Lutron, Crestron, Q-SYS, UniFi, Meraki, networking tools, ticketing systems, Microsoft 365, Zoho, or CRM systems.
• Are you comfortable reviewing drawings, measurements, specifications, or technical product details?

Yes, I have done this regularly
Yes, I have some experience
I am willing to learn
No

• Have you worked with lighting controls, dimming systems, DMX, architectural lighting, entertainment lighting, stage lighting, event lighting, or similar lighting systems?

Yes, professionally
Yes, through school or training
Yes, through personal projects, DJ/event/stage work, or hobbies
Limited exposure only
No experience

• Have you worked with automation, smart home systems, BMS/building management systems, AV controls, security/access control, low-voltage control systems, or similar connected systems?

Yes, professionally
Yes, through school or training
Yes, through personal projects or hobbies
Limited exposure only
No experience

• Have you used AGi32, CAD, lighting layouts, electrical drawings, fixture schedules, lighting specifications, wiring diagrams, or technical drawings? Options:

Yes, AGi32
Yes, CAD / AutoCAD / Revit / drawings
Yes, electrical or wiring diagrams
Yes, lighting layouts or fixture schedules
Limited exposure only
No experience

• Describe the most technical system, product, or equipment you have supported or troubleshot. What was the problem, what steps did you take, and what was the outcome?
• This role requires daily client communication in English by phone, Zoom, and email. Which best describes your comfort level?

I am comfortable handling technical client calls and emails in English every day
I am comfortable with written communication but less comfortable with phone calls
I am comfortable with phone calls but less comfortable with written communication
I would need support or training
I am not comfortable with this requirement

• Give an example of a time you explained a technical issue to a customer, client, supplier, technician, or non-technical person. What did you explain and how did you handle it?
• Do you have any personal technical interests or projects related to lighting, DJ equipment, AV systems, electronics, smart home systems, networking, automation, computers, or similar systems? If yes, briefly describe them.

Work Location: In person