Technical Support Representative jobs in Vancouver, BC

About Unico Power

Unico Power develops intelligent EV Charging and Energy Management Systems (EMS) for residential and commercial multi-unit buildings. We work closely with property managers, residents, electricians, developers, and contractors to deliver reliable EV charging solutions that support the growing adoption of electric vehicles.

As a growing technology company, no two days are the same. We value curiosity, initiative, teamwork, and people who enjoy solving real-world problems.

About the Role

This is more than a field technician role and more than a customer support position.

You'll be responsible for supporting EV Charging and Energy Management Systems in the field and remotely, working directly with customers, property managers, electricians, contractors, and our internal team to resolve technical issues and deliver an outstanding customer experience.

Some days you'll troubleshoot charging issues remotely. Other days you'll commission new equipment, diagnose communication problems, perform site visits, or work alongside electricians to solve complex challenges.

We're looking for someone who enjoys learning, takes ownership of problems, communicates confidently, and thrives in a fast-paced environment.

Responsibilities

• Troubleshoot EV Charging and Energy Management Systems (EMS) remotely and on-site.
• Diagnose and resolve hardware, software, networking, communication, and operational issues.
• Support residents, property managers, electricians, developers, contractors, and installation partners.
• Perform site visits for troubleshooting, commissioning, inspections, maintenance, and equipment replacement.
• Configure, update, test, and commission EV charging equipment and supporting systems.
• Use web interfaces, diagnostic software, log files, and field testing equipment to identify and resolve system issues.
• Coordinate with internal teams and external partners to ensure timely issue resolution.
• Maintain accurate documentation, service records, and technical notes.
• Identify opportunities to improve products, workflows, and customer experience.

What Success Looks Like

You'll thrive in this role if you:

• Take ownership of problems from start to finish.
• Communicate clearly with both technical and non-technical people.
• Stay calm and organized while managing multiple priorities.
• Enjoy learning new technologies and solving unfamiliar problems.
• Work well independently while supporting your teammates.
• Build trust with customers through professionalism, reliability, and follow-through.

Qualifications

We're looking for someone with a strong technical foundation and a willingness to learn.

Ideal candidates will have experience in some of the following:

• Technical troubleshooting and problem solving.
• Electrical systems, electronics, networking, or automation.
• Field service, technical support, or customer-facing technical roles.
• Working with hardware and software together to diagnose system issues.
• Managing multiple priorities in a fast-paced environment.

Experience with EV charging systems or Energy Management Systems is an asset, but not required—we'll teach you our products.

Requirements

• Valid Class 5 Driver's License.
• Reliable vehicle for travel to customer sites throughout Metro Vancouver.
• Strong written and verbal English communication skills.

Why Join Unico Power?

• Work with cutting-edge EV charging and energy management technology.
• Gain hands-on experience with electrical systems, networking, software, and field operations.
• Join a collaborative team where your ideas are valued and your work has a direct impact.
• Build your career in one of Canada's fastest-growing industries.

To Apply

Please submit your resume to mkaraoglu@unicopower.com and answer the following question:

Describe the most technically challenging problem you've solved independently. How did you identify the root cause, what steps did you take, and what was the outcome?

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Mileage reimbursement
• Paid time off

Application question(s):

• Please describe the most technically challenging problem you personally solved from start to finish. How did you determine the root cause and what was the outcome?

Experience:

• Customer Support: 3 years (required)

Language:

• English (required)

Work Location: Hybrid remote in Vancouver, BC