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Technical Support Representative jobs in Calgary, AB

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    • Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees.
    • Your primary role is to support users and resolve technical issues across the company.
    • Resolve technical issues via phone, email, remote tools or in-person &…
    • Experience providing technical support to remote clients.
    • 2 years or more of technical support experience with CentOS, Windows 10, and Cisco networking would be…
    • Experience providing technical support to remote clients.
    • 2 years or more of technical support experience OR.
    • We are looking for a Technical Support Analyst to…
    • Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary.
    • Communicate clearly and professionally across all support channels.
    • Strong technical background and troubleshooting skills for desktop, network, and SaaS…
    • 2+ years of experience in a technical support, customer success, or healthcare IT role.
    • Build and maintain user guides, how-to documentation, and self-serve…
    • Provide engineering support for ongoing outages through direct interaction with field service personnel and providing technical support for outage planning…
    • Participate in the creation and ongoing maintenance of a knowledge base on technical issues.
    • Provide deskside support for calls that cannot be resolved over the…
    • Provide technical guidance and support to process engineers using the Symmetry Process Software Platform, including troubleshooting simulation models, software…
    • Partners with internal stakeholders to support solution delivery, providing the technical depth needed for them to guide customers effectively.
    • Assist in resolving technical issues, working closely with engineering and support teams.
    • Strong ability to explain technical concepts to non-technical users.
    • Demonstrating technical skills related to installs and troubleshooting of software.
    • Provide support services for acquisition products and communicate with…
    • You are a maven in customer support, driven by client satisfaction and product adoption.
    • This is a backfill position that will support the Pacific Time Zone and…
    • Provide technical support to our customers who need assistance with our oil and gas focused software and data products.
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Job Post Details

Fix Network logo

Collision Support Specialist - job post

Fix Network
3.9 out of 5 stars
Calgary, AB•Remote
From $75,000 a year - Full-time

Job details

Pay

  • From $75,000 a year

Job type

  • Full-time

Full job description

Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees. Their main role is to help users troubleshoot and resolve technical issues with products or services. The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.


Core Competencies

Autonomy

Teamwork

Time management

Problem solving

Planning

Adaptability and Flexibility

Communication

Result Orientation

Organized

Initiative and creativity

Customer Relationship Management


Job Duties

Vehicle reinspection for warranties requests, quality control inspection and Best Practices follow up.

Performing estimate reviews and bring recommendations to reach the insurers standards and provide coaching on estimating systems.

Documenting customer interactions: Support specialists need to document all customer interactions, including the nature of the problem, the solution provided, and any follow-up required in the Franchise Management System.

Collaborating with area manager and other teams, to escalate issues and provide feedback to improve performance.

Coaching and training on : insurance guidelines; estimating system; APU usage for DGIG, TD, others; parts program usage

Analyze root causes of operational malfunctions and provide resolutions in a timely manner

Support Franchise with various request from shop, information, immediate assistance and support.

Redirect requests to the appropriate person.

Support shop on closing files ex; payment request, in finals)

Coverage for catastrophes (hail AB-Ont-QC, flooding BC, tornado QC)


Requirements

College Diploma or Bachelor’s Degree

Valid Canadian driver's license and excellent driving record

Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed

Knowledge of Microsoft Office Suite (Outlook, Word, Excel and Powerpoint)

At least 3 years of industry experience

Damage Appraisal experience

Production management skills

Strong communication skills


Work Conditions

Expected to be in shops most days

Travel may be required Ability to attend and conduct presentation
Compensation starting at $75,000 annually, based on experience and qualifications.

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