Technical Support Desk jobs in Edmonton, AB

Remote Estimator

Hours: Full-Time Location: Remote (Canada-Based) Reporting to: Remote Estimating Supervisor Salary: $55,000-$60,000 Additional Perks: Competitive benefits, educational support, growth opportunities, and the ability to work remotely with a collaborative national team.

Are you an experienced restoration estimator who thrives in a fast-paced environment where accuracy, responsiveness, and problem-solving truly matter?

Do you enjoy combining technical expertise with strong communication skills to help deliver exceptional service and support to both clients and internal teams?

If you’re nodding “yes” you might be the perfect fit for DKI, Canada’s leader in property restoration, where innovation, operational excellence, and helping people recover from unexpected loss are at the core of everything we do.

Join a team recognized for leadership, innovation, and diversity.

At DKI, our purpose is to help people and communities recover from unexpected loss, restoring homes, businesses, and peace of mind when it matters most. As Canada’s leader in property restoration, we combine coast-to-coast scale with local expertise to deliver 24/7 emergency response and recovery services. We pride ourselves on innovative problem-solving, environmentally responsible practices, and operational excellence.

The DKI Operations team plays a critical role in supporting our national network of members by delivering value-added services, driving operational excellence, and ensuring consistency across the organization. Every role at DKI contributes to helping others move forward after disruption.

The Role

As a Remote Estimator, you’ll play a key role within DKI’s Remote Estimating Desk (RED), supporting restoration projects across the country through high-quality virtual estimating services. You’ll leverage your restoration expertise and estimating software knowledge to

create accurate, timely, and insurer-aligned property damage estimates while collaborating closely with members throughout the DKI network.

This role is ideal for someone who enjoys balancing technical precision with communication and relationship-building. You’ll bring a strong understanding of restoration operations, attention to detail, and a solutions-focused mindset to help ensure excellent service delivery and operational consistency across the network.

Expected Outcomes

Deliver accurate, insurer-aligned restoration estimates

· Virtually build detailed property damage and restoration estimates electronically.

· Ensure estimates align with insurance carrier partner protocols and expectations.

· Apply effective estimating techniques that support quality, efficiency, and value creation.

· Maintain high standards of accuracy and consistency across all files.

Ensure timely service delivery and operational responsiveness

· Complete and return estimates within expected turnaround times.

· Prioritize workload effectively in a fast-paced, high-volume environment.

· Coordinate and distribute files to other RED estimators across the network as required.

· Support operational efficiency by maintaining organized workflows and communication.

Act as a collaborative partner and technical resource to members

· Communicate directly with members to support estimating accuracy and best practices.

· Provide guidance and training as a value-added feature of the RED program.

· Build strong working relationships across the DKI network through responsiveness and professionalism.

· Contribute to a culture of continuous improvement and operational excellence.

Support a high-performing remote team environment

· Collaborate effectively within a remote team structure.

· Demonstrate flexibility and adaptability in response to changing operational demands.

· Maintain professionalism, accountability, and strong communication while working independently.

· Contribute positively to team performance and shared goals.

Skills/Experience Required

· Minimum 5 years of direct experience in the property restoration industry

· Strong proficiency in Xactimate, XactAnalysis or other estimating software.

· Excellent computer and technical skills.

· Strong communication and interpersonal skills.

· Ability to work effectively, both independently and within a remote team environment.

· Flexible and adaptable with the ability to manage changing priorities.

· Strong knowledge of the Canadian restoration industry and estimating practices.

· High attention to detail with strong organizational and time management skills.

How To Apply

Click the link below to apply. Candidates should include an updated resume outlining their restoration and estimating experience.

Timelines

Qualified candidates will be contacted within one week of applying to schedule an initial phone screen with a member of our HR team. From there, selected candidates will be invited to interview with the hiring manager.

Our Commitment to Inclusion and Accessibility

DKI is proud to be an equal opportunity employer. We are committed to building a diverse team that reflects the communities we serve and fostering an inclusive, respectful, and welcoming environment for everyone.

If you require accommodation at any stage of the recruitment process, please let us know. We’re happy to work with you to ensure your experience is comfortable and barrier-free. Accommodation requests can be sent in email to robyn.leduc@dki.ca.

DKI also leverages AI-based tools in parts of our recruitment process to help reduce bias and improve efficiency. All applications are reviewed with care by our team, and final hiring decisions are always made by real humans.

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Extended health care
• Flexible schedule
• Paid time off
• RRSP match
• Work from home

Application question(s):

• Do you have experience using Xactimate software?

Experience:

• Construction estimating: 5 years (required)

Work Location: Remote