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Technical Support Desk jobs in Edmonton, AB

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    • 3+ years in sales support, inside sales, proposals, estimating, order desk, or a customer-facing administrative role oil and gas, instrumentation, or industrial…
    • You’ll also participate in an on-call rotation for after-hours emergency support, approximately one week every 18 weeks.
    • Automate and optimize support tasks.
    • Maintain and support critical Train Dispatch Systems to ensure smooth train operations.
    • AI Literacy and data orientation.
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    • IT provide support to a group of lawyers and all members of the Firm.
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    • The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and…
    • Reporting to the Operations Manager Inside Sales provides quality service for existing and new customers, works with the outside sales team to maximize customer…
    • Provide training and support of software to customer personnel.
    • You will be tasked with providing in-person, on-site training and customer support throughout…
    • The video and audio interpreting sessions may involve simple or complex, technical or non-technical subjects.
    • Access to electrical outlets by the desk.
    • Excellent communication skills and ability to work with both technical and non-technical stakeholders;
    • Maintain accurate documentation of local infrastructure…
    • Provide first-level and advanced technical support for hardware, software, access, and network issues.
    • This role is responsible for providing responsive…
    • Minimum five years of progressively responsible experience in technical support, infrastructure, deployment, or field services.
    • The ability to explain technical concepts to clients, project teams, and support staff with varying levels of technical knowledge.
    • Implement reporting solutions that add functionality and support informed decision-making.
    • Audit & Compliance Support: Assist in preparing audit documentation,…
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    • 1-2 years of call center or technical support experience.
    • As a Customer Support Specialist, you will be the first point of contact for customers experiencing…
    • Handle customer complaints and capture voice of customer feedback related to technical matters for our products.
    • Problem solving under adverse time constraints.
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Technical Support Manager
Sirius Instrumentation and Controls Inc.
·
3.3
Edmonton, AB T6B 2M8
Full-time
Apply now

Job details

Pay information not provided
Dental care, RRSP match, Casual dress, On-site parking
Full-time
Edmonton, AB T6B 2M8

Full job description

irius Controls designs and manufactures solar-powered chemical injection systems and smart controls that help oil and gas producers cut emissions, improve injection accuracy, and lower operating costs. We are growing expanding internationally, launching new product lines, and building the sales team to match.

This role is the engine room of that sales effort. You put winning proposals together, keep pricing accurate, and keep projects moving between sales, engineering, and operations. When our outside sales team wins, it's because someone behind the scenes got the details right. That's you.

What Your Day Looks Like

  • Build proposals and quotes from inbound enquiries and requests from the outside sales team, compiling pricing, product configurations, and supporting documents
  • Own the quoting process: prepare accurate, detailed quotes for customers and the outside sales team, using electrical/mechanical drawings, instrumentation specs, and P&IDs
  • Consult with sales team to understand their application and recommend the right system.
  • Manage inbound enquiries and proactive follow-ups that move opportunities to close
  • Work hand-in-hand with engineering and operations to make sure what we quote is what we build and ship
  • Identify new sales opportunities within existing accounts and incoming leadsEnter and maintain accurate quote, order, and customer data in our CRM and ERP systems
  • Follow up on open quotes and enquiries to keep opportunities moving toward close
  • Coordinate with operations so what we quote is what we build and ship
  • Support the outside sales team with paperwork, order documentation, and customer requests

What Makes You a Fit

  • 3+ years in sales support, inside sales, proposals, estimating, order desk, or a customer-facing administrative role oil and gas, instrumentation, or industrial equipment experience is an asset, not a requirement
  • True manager with excellent leadership
  • Organized and detail-driven under deadline — you catch the pricing error before it goes out the door
  • Sharp written and verbal communication
  • Comfortable learning technical products, if you can read drawings, specs, or P&IDs already, great — if not, we will train the right person
  • Proficient with Microsoft Office; CRM or ERP experience is an asset
  • A problem-solver who takes ownership rather than waiting to be told

Benefits:

  • Casual dress
  • Dental care
  • On-site parking
  • RRSP match

Work Location: In person

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