Technical Support Analyst jobs in Remote

ABOUT THE COMPANY

Combat UAE is a leading organization in the defense, security, and technology sectors, serving clients across the Middle East and beyond. Our commitment to excellence, innovation, and operational efficiency drives everything we do. We are expanding our global team and looking for an experienced IT Supervisor to manage our IT operations remotely from Canada. This is a unique opportunity to work with a dynamic international organization while enjoying the flexibility of remote work.

ABOUT THE ROLE

We are seeking a skilled and proactive IT Supervisor to oversee our IT infrastructure and operations. In this role, you will be responsible for managing a team of IT professionals, ensuring the stability and security of our systems, and supporting our business objectives. You will work closely with our headquarters in the UAE and collaborate with cross-functional teams to deliver high-quality IT services.

KEY RESPONSIBILITIES

Team Leadership & Management

• Lead, mentor, and develop a team of IT professionals across various locations
• Assign tasks, monitor performance, and conduct regular performance reviews
• Foster a collaborative and high-performance team culture

IT Operations & Infrastructure

• Oversee the maintenance and security of IT systems, networks, and servers
• Ensure high availability and reliability of all IT services
• Manage system upgrades, patches, and backups

Security & Compliance

• Implement and enforce IT security policies and procedures
• Ensure compliance with industry standards and regulations
• Monitor and respond to security incidents

Vendor & Stakeholder Management

• Manage relationships with external vendors and service providers
• Coordinate with internal stakeholders to align IT services with business needs
• Prepare and manage IT budgets

Continuous Improvement

• Identify opportunities for process improvements and automation
• Stay current with emerging technologies and recommend solutions
• Drive innovation and efficiency across IT operations

WHAT YOU BRING

• Several years of experience in IT management or supervision
• Strong knowledge of IT infrastructure, networks, and security
• Experience with cloud platforms and remote work environments
• Excellent leadership and team management skills
• Strong problem-solving and decision-making abilities
• Effective communication skills in English
• Ability to work independently in a remote setting
• Reliable high-speed internet connection and a quiet home office
• Legal authorization to work in Canada

WHY JOIN COMBAT UAE

• Fully remote work from anywhere in Canada
• Opportunity to work with a global organization
• Flexible working hours
• Competitive compensation and benefits package
• Professional development and growth opportunities

Combat UAE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $91,499.33-$135,898.65 per year

Benefits:

• Dental care
• Paid time off
• Vision care
• Work from home

Application question(s):

• How many years of IT management or supervisory experience do you have?

Work Location: Remote