Technical Support Analyst jobs in Ontario

Your Moneris Career - The Opportunity

The position is responsible for building, developing, and supporting Managed File Transfer (MFT) solutions. As an experienced member of the team responsible for MFT technical operations, you will oversee Moneris MFT platforms responsible for all inbound and outbound file transfers. This includes participation in 24/7 technical and business support, and investigation and remediation of technical platform issues in collaboration with incident management, software development, and other technology teams.

Location: You will be based in our Toronto office and will work in a hybrid model.

Reporting Relationship : You will report to Manager, Systems Infrastructure II.

Posting Type: Replacement.

Salary Range: The expected base salary range for this role is $84,000 to $113,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

• Provide both active and on call 24x7 production support.
• Investigate production issues managing through to resolution independently and in collaboration with incident management teams. Manage routine and complex issues with limited or no support, escalating to senior resources or manager only when needed.
• Lead infrastructure and other application support teams to diagnose, troubleshoot, and resolve complex support issues beyond the immediate application code and server infrastructure.
• Solve immediate MFT application problems through configuration changes, data modification, server commands, or other methods. Complete a variety of documented and ad-hoc solution options independently. For more complex application issues, help identify code problems and assist developers in resolution.
• Schedule and complete MFT platform implementations including code deployments, configuration, and scripting/execution tasks. Work with change management, platform management, and the development teams to manage impacts and communication. Perform deployments of all complexities.
• Install, test, and deploy application server software and related components to support platform evolution and application changes. Lead projects to perform infrastructure (including application certificates) and application server software upgrades/patching to keep currency up.
• Create and install scripts, support programs, monitoring utilities, and other auxiliary software to monitor or improve the operations of application software.
Implement disaster recovery procedures. Identify opportunities to improve procedures and reduce potential for downtime. Create process and troubleshooting documentation in the support knowledge base, including disaster recovery plans.

Your Moneris Career - What you bring

• Degree or diploma in information technology, system administration, information systems management, or similar disciplines and equivalent work experience.
• Minimum of 3 years of experience supporting and managing both in-house-built and vendor applications.
• Minimum of 1+ years of experience in enterprise Managed File Transfer solutions such as FORTRA GoAnywhere MFT, IBM B2B Integrator/File Gateway, Axway Managed File Transfer.
• Proficiency in basic operation of Linux and Windows operating systems through education, certifications, and work experience.
• Basic knowledge of TCP/IP networking and network infrastructure components. Knowledge of SCP/SFTP/HTTPS and NDM protocols.
• Basic knowledge of MSSQL Databases and creating/executing SQL commands.
• Proficiency in multiple scripting languages, including Shell script, PowerShell, Python, or others.
Experience with application and system monitoring tools, including building of custom modules and adapters.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers .

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.