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Technical Support Analyst jobs in Ontario

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    • Escalate complex or unresolved technical issues to senior technical resources or specialized support teams as required;
    • English written and spoken is required.
    • Identify trends on the technical support team and generate a variety of alternative techniques or methods to resolve issues/problems;
  • View similar jobs with this employer
    • At least 1 year of experience providing technical support.
    • First-rate technical/customer focus, phone etiquette and work ethic.
    • 3+ years of experience in technical support or a related customer-facing technical role.
    • Demonstrated problem-solving abilities in a technical setting.
    • Prepare reports as required by the technical manager.
    • Technically support our customers and sales staff onsite, over the phone, or through email.
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Provide consistent follow-up, technical recommendations, and operational support.
    • Work in conjunction with Account Managers to provide technical support to…
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • Employee assistance program for personal and professional support.
    • Leadership development programs designed to support career growth and advancement.
    • Experience in technical support, customer support, help desk, dealer support, billing support, operations, or a similar role.
    • Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
    • This role is ideal for someone who enjoys troubleshooting technical issues, working independently, and delivering excellent support in a fast-paced retail…
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    • You will partner with business stakeholders to analyze requirements and translate them into technical solutions, while configuring, customizing, and optimizing…
    • Ability to support and configure Sage X3 objects, manage master data, and troubleshoot functional or technical issues within Sage X3.
    • Bonus points if you have….
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Career Resources:

IT Support Analyst II
Discovery Mining Ltd.
4315 Goldmine Rd, South Porcupine, ON
$87,000–$90,000 a year
Permanent, Full-time
Apply on company site

Job details

$87,000–$90,000 a year
Vision care, Dental care, Life insurance, Disability insurance, Company pension, Extended health care
Permanent, Full-time
Weekends as needed
4315 Goldmine Rd, South Porcupine, ON

Full job description

Location: 4315 Gold Mine Road, South Porcupine, Ontario P0N 1H0

Schedule: 4 x 3

Position Purpose Summary

The IT Support Analyst II is responsible for providing technical support and troubleshooting services to employees across mine sites and administration offices. The role supports the operation and maintenance of end-user computing devices, software, business applications, network connectivity, and IT infrastructure in both office and operational environments. The incumbent works closely with internal stakeholders and external vendors to ensure reliable technology services that support business operations.

NOC 22221

Responsibilities

  • Troubleshoot and resolve technical issues over a wide variety of IT technical disciplines in both IT and OT environments. Including but not limited to: computer hardware, laptops, desktops, mobile devices, printers, plotters, peripherals, Microsoft 365 applications, Microsoft Teams, video conferencing systems, and other business technologies;
  • Provide technical guidance and support to users via telephone, email, chat, in-person, while maintaining a high level of customer service;
  • Diagnose, reproduce, investigate, and resolve hardware, software, and connectivity issues using technical knowledge and documentation, knowledge bases, and vendor resources;
  • Escalate complex or unresolved technical issues to senior technical resources or specialized support teams as required;
  • Provide guidance and training to end users regarding software applications, systems, hardware operation, and technology best practices;
  • Manage onboarding and offboarding activities, including account provisioning, access management, and deployment of technology equipment;
  • Administer user accounts, permissions, software licensing, and access controls in accordance with company policies;
  • Provide support for business systems, networks, internet services, and remote access technologies;
  • Maintain accurate records of service requests, incidents, troubleshooting activities, and resolutions;
  • Create and maintain technical documentation, user guides, and knowledge base articles to support self-service and operational efficiency;
  • Support the deployment, configuration, maintenance, and replacement of computing devices and peripheral equipment;
  • Perform proactive maintenance activities, software installations, upgrades, updates, and mass software deployments;
  • Collaborate with internal IT teams, operational stakeholders, and third-party vendors to implement technology solutions and resolve technical issues;
  • Support technology systems in both office and operational environments, including remote and mining site locations;

Skills, Qualifications and Demonstrated Competencies

  • Diploma or degree in Information Technology, Computer Engineering Technology or Computer Science;
  • Minimum 2 years of experience providing end-user technical support
  • Experience supporting Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and enterprise productivity tools;
  • Experience supporting Active Directory account administration, password management, access controls, and user provisioning;
  • Demonstrated experience troubleshooting hardware, software, network connectivity, DNS, DHCP, VPN, mapped drives, and remote access issues;
  • Experience deploying, configuring, maintaining, and troubleshooting laptops, desktops, monitors, printers, and other end-user technology devices;
  • Minimum certification requirement: CCST IT Support, CompTIA A+, or another recognized IT support certification demonstrating foundational knowledge of technical troubleshooting, hardware, software, operating systems, networking, and end-user support;
  • Experience maintaining technical documentation, knowledge bases, and incident management records;
  • Experience supporting users in a mining, industrial, operational technology (OT), manufacturing, or other field-based operational environment is a strong asset;
  • Strong customer service, communication, analytical, troubleshooting, and problem-solving skills;
  • Ability to travel to operational sites as required;
  • English written and spoken is required.

Compensation and BenefitS

Competitive Total Compensation Package including:

  • Health, Dental, Life, AD&D, Disability, Healthcare and Wellness Spending Accounts, Virtual care and Employee and Family Assistance Plan;
  • Defined Contribution Pension Plan;
  • Short Term Incentive Plan;
  • Annual salary CAD $87,000 to CAD $90,000 to be reviewed and potentially increased annually;

Workplace Conditions

  • Based in Timmins, Ontario with frequent travel to mine sites, operational facilities, and regional offices.
  • Attention to work issues in the evening or on the weekend required.

Contact Information

Email: info@discoverysilver.com
Phone: 416-613-9415

Mailing address: 79 Wellington Street West, Suite 2410, Toronto, ON, M5K1E7

Pay: $87,000.00-$90,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Vision care

Work Location: In person

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