Technical Support Analyst jobs in Ontario

We are hiring for this position out of our Toronto, Vancouver and Calgary offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

This role will require you to support a 24/7 environment on call or as needed.

About the role:

You are a highly motivated and versatile individual looking to join our IT team as an Application Support L1. In this role, you will play a crucial part in ensuring the stability, functionality, and optimization of our applications while bridging the gap between technical support and business needs.

About the day-to-day:

• Provide hands-on technical support for Enterprise Applications, ensuring timely resolution of incidents and service requests.
• Perform system analysis, identify areas for improvement, and implement enhancements to streamline processes and increase efficiency.
• Monitor application performance and proactively address issues to minimize downtime and optimize performance.
• Act as a liaison between business stakeholders and third-party technical teams, ensuring clear communication and alignment of objectives.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Develop and maintain technical documentation, including user guides, process flows, and system configuration details.
• Participate in technical testing and deployment activities, including coordination of user acceptance testing (UAT) and production releases.
• Conduct knowledge transfer sessions and provide support to end-users to maximize their understanding and utilization of implemented solutions.

About the qualifications:

• Bachelor’s degree/diploma in Computer Science, Information Systems or related field.
• 2+ years of work experience in an IT environment with proven experience in application and production support, ideally at a financial institution.
• Strong technical proficiency with enterprise applications and systems.
• Working experience with core Microsoft 365 applications like Teams, Outlook, SharePoint, OneDrive.
• Working experience with Microsoft 365 Admin Center / Microsoft Teams admin Center/ SharePoint Admin Center.
• Working experience with Microsoft Intune for application deployment and management. Understanding of assigning and removing applications to users/groups in Intune.
• Ability to assist users with application deployment issues via Intune. Basic knowledge of compliance policies for application and device management.
• Solid understanding of IT service management (ITSM) process and familiarity with ITIL practices. Certification in ITIL is preferred.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues and recommend effective solutions.
• Effective communication skills, both verbal and written, with the ability to interact professionally with stakeholders at all levels.
• Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.
• Experience with managing users and groups in different applications. Including adding/removing account, resetting passwords, assigning licenses.

About us:

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.

Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer:

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• Competitive salaries, profit sharing, RRSP matching and benefits from day one.
• Generous paid time off to help achieve a healthy work-life balance.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Hiring process:

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.

Compensation:

The expected salary for this role is approximately $80,000.00 - $90,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications.

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.