Skip to main content
Post your resume and find your next job on Indeed!

Technical Support Analyst jobs in Ontario

Sort by: -
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Interact with Liebherr International IT groups in the escalation of IT related support requests.
    • Participate in the asset administration, including maintenance…
    • Partner with technical and business stakeholders to translate technical information into clear, decision-oriented updates for non-technical audiences.
    • Serve as the first point of contact for IT support requests, ensuring timely, professional, and customer-focused resolution of technical issues.
    • Review and triage incoming support issues.
    • 2–5 years of experience in QA, software testing, technical support, or a related role.
    • Excellent oral and written communication skills; ability to provide technical support in person and over the phone.
    • Free on-site gym to get your sweat on.
    • As our IT Coordinator, you will wear multiple hats, blending hands-on technical troubleshooting with strategic project support.
    • IT support: 3 years (required).
    • Experience applying analytical skills, including auditing and validation, to support business process improvement initiatives Demonstrated accuracy and…
    • Employee Assistance Program (EAP): confidential support for you and your family (CAN).
    • Access to Employees Resource Groups (ERGs), including SheBuilds, which…
    • Provide technical support to dealers and service technicians, general maintenance & troubleshooting guidance to customers while documenting relevant information…
    • Primary support will be for LDI while providing secondary support for remote offices.
    • Competitive compensation, practical travel allowances, excellent benefits,…
    • Perform on-site IT hardware and software support to all employees.
    • Deploy, manage, and support IT assets (desktops, laptops, tablets, smartphones, printers,…
    • Advises upper management on product development issues arising from product problems identified through technical support calls with customers.
    • Provide technical direction and assistance to customers on the use of product lines.
    • The ideal candidate must have an understanding of technical (lab, research,…
    • A minimum of three years of proven experience in an IT operations or technical support position.
    • Provide first-level hardware and software support across all…
Get email updates for the latest Technical Support Analyst jobs in Ontario

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

service desk analyst

Career Resources:

Job Post Details

CMiC logo

Product Support Analyst - job post

CMiC
3.4 out of 5 stars
Toronto, ON M3J 3K1Hybrid work
$45,000–$55,000 a year - Full-time

Job details

Pay

  • $45,000–$55,000 a year

Job type

  • Full-time

Location

Toronto, ON M3J 3K1Hybrid work

Benefits

Pulled from the full job description

  • Dental care
  • Paid vacation
  • RRSP match
  • Wellness program

Full job description

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.

In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Position Scope

We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

Important Information:

  • The overall hiring salary range for this position is $45,000 to $55,000 annually.
  • This position is for an existing vacancy
  • We do not use AI to screen, assess, or select applicants

Duties & Responsibilities

  • Answer client queries and provide basic direction and training on common issues
  • Triage product queues and prioritize issues according to their severity
  • Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
  • Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
  • Participate in project and team meetings; interacting and collaborating with team members
  • Leverage and contribute to the Knowledge Base to assist with the resolution of issues
  • Relay feedback to Product Managers so that the product can be improved
  • Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed

This role is for you if:

  • You would rather spend most of your time on challenging issues rather than handling simple support requests
  • You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
  • You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

Requirements
  • College/University Degree
  • Proficiency in spoken and written French
  • Excellent communication skills, both verbal & written
  • Exceptional analytical and problem-solving skills
  • A passion for exploring new software, ability to grasp new concepts and learn quickly
  • Extremely detail oriented with the ability to manage and prioritize workflow
  • Facilitate communication of information between team members and Product Groups
  • Previous technical support experience or customer service experience
  • Able to operate in a fast-paced environment
  • Team-player, strong work ethic and a positive attitude

Benefits
  • Competitive benefits Package (including Health & Dental benefits)
  • Paid vacation and personal days
  • Townhall meetings where all employees are encouraged to participate in open discussions
  • Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
  • Outdoor lunch space, including picnic tables
  • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
  • Health and Wellness focus including virtual yoga classes and wellness webinars
  • RRSP Matching Program after 2 years of employment
  • Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Let Employers Find YouUpload Your Resume