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    • Performs technical support for data centre and cloud hosting & storage systems in projects and other initiatives.
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
    • Provide business systems, network and Internet support…
    • Provide customer support, explaining solutions clearly to non-technical users.
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    • This position is for a Product Support Specialist who will be responsible handling…
    • Previous customer service, call center, retail, hospitality, or technical support experience.
    • Mobile device support (iOS and Android).
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Strong problem-solving abilities, excellent user communication skills, and a methodical approach to documenting technical processes.
    • Previous customer service, call center, retail, hospitality, or technical support experience.
    • Mobile device support (iOS and Android).
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    • Comprehensive health benefits - Medical and dental coverage to support your well-being.
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Job Post Details

TransLink logo
IT Infrastructure Analyst - FTT
TransLink
·
3.4
Metro Vancouver Regional District, BC
•
Hybrid work
$8,236–$9,896 a month
Temporary, Full-time
Apply on company site

Job details

$8,236–$9,896 a month
Extended health care
Temporary, Full-time
Hybrid work in Metro Vancouver Regional District, BC

Full job description

Marketing Statement


A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities


Summary:



The Infrastructure Analyst is responsible for the maintenance and operations of enterprise data centre and cloud hosting & storage systems and related technologies.


Serves as the operational and maintenance technical lead for data centre and cloud hosting and storage systems and maximizes operational efficiency.


Provides resolution support for all data centre and cloud hosting and storage systems and operational issues and service requests. Monitors and maintains data centre and cloud hosting and storage systems performance, security, optimization, and efficiency.


Coordinates IT change management for the data centre and cloud hosting & storage systems. Performs technical support for data centre and cloud hosting & storage systems in projects and other initiatives.

Qualifications


EDUCATION


Requires a diploma in computer science or related discipline from a recognized institute of technology, specializing in data centre and cloud hosting and storage infrastructure, or a bachelor’s degree in computer science or related discipline.


EXPERIENCE


Requires three (3) years previous experience in an information systems environment involving the installation, maintenance, operations, and troubleshooting in support of enterprise data centre and cloud hosting and storage infrastructure. A further period of up to one (1) year on the job is required to become thoroughly familiar with the enterprise architecture plan, BTS policies and standards and associated data centre and cloud hosting and storage technologies and infrastructure components.

Other Information


Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule


37.5 hours per week.

This is a full-time temporary position with an estimated end date of November 30, 2027

Work Designation


Hybrid


This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay


Salary $8,236 - $9,896 per month (Actual salary offered will be commensurate with education, experience and internal parity).



The Total Compensation Package includes Extended Health, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility. Focus on your development through training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply


Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.


INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.


Posting Date: November 3, 2026
Closing Date: Open until filled


Please note that only those short listed will be contacted.


Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity


TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.



Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.

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