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    • Provide support to end users in the use of business applications such as Epicor Kinetic ERP, Autodesk Vault, CAD Link and work with both business and technical…
    • End-User Support & Maintenance: Provide direct technical support and troubleshooting to internal staff for hardware, software, and networking issues,…
    • You explain technical problems in plain language to people who are not technical.
    • Paid training, plus industry certification support and reimbursement.
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
    • Ability to document technical issues and maintain…
  • View similar jobs with this employer
    • At least 1 year of experience providing technical support.
    • First-rate technical/customer focus, phone etiquette and work ethic.
    • Sous la supervision du directeur, infrastructure et support informatique, vous développerez une compréhension technique, fonctionnelle et architecturale des…
    • IT support requests are resolved quickly and reliably.
    • Provide on-site, hands-on user support.
    • Genuinely enjoy both hands-on support work and systems/automation…
    • Nous recherchons un Analyste centre d’assistance pour qui le service à la clientèle est important.
    • Répondre aux appels téléphoniques, courriels et autres…
    • Strong problem-solving abilities, excellent user communication skills, and a methodical approach to documenting technical processes.
    • Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.
    • Assist with network and connectivity issues and escalate more complex technical matters to external IT support when required.
    • Experience in technical support, customer support, help desk, dealer support, billing support, operations, or a similar role.
    • Experience with implementing and support of AWS and/or an Azure environment.
    • This position is for a Product Support Specialist who will be responsible handling…
    • Comprehensive health benefits - Medical and dental coverage to support your well-being.
    • Handling incoming external and internal issues, concerns, and requests…
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    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
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IT Application Analyst
Advance Tank Centres Ltd.
195 Henderson Drive, Regina, SK S4N 5W4
$50,000–$75,000 a year
Fixed term contract, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$50,000–$75,000 a year

Job type

Fixed term contract
Full-time

Benefits

Pulled from the full job description
Vision care
Dental care
Life insurance
Employee assistance program
Disability insurance
Profit sharing
RRSP match

Full job description

Company Overview
Advance Tank Production Ltd. is a leading manufacturer specializing in custom tank trailers. Our focus is on delivering engineered solutions that prioritize ease of operation, serviceability, and safety, ensuring each vehicle meets stringent industry standards and customer-specific needs.

Job Overview
We are seeking a skilled IT Application Analyst to join our dynamic team for a one year term. In this role, you will be responsible to support the Advance Group of Companies in achieving its goals and objectives through the use of technology. This position will provide a first level of ERP support for users across the organization; facilitate the use of information technology within the organization, and work closely with end users and management to identify business needs. The ideal candidate will possess a strong foundation in IT systems, application management, and software development processes, contributing to the seamless integration of technology solutions that enhance our manufacturing and service capabilities.

Duties

  • Provide support to end users in the use of business applications such as Epicor Kinetic ERP, Autodesk Vault, CAD Link and work with both business and technical support as required.
  • Identify opportunities to create efficiencies leveraging technology by consulting with business management and end users.
  • Create, analyze and validate detailed functional specifications.
  • Work collaboratively with IT staff and employees at all levels of the organization to Identify opportunities to support business goals and objectives through the use of technology.
  • Research and create business cases to support investments in information technology.
  • Create and lead training for end users in the use of information technology.
  • Assist in the implementation of major projects as a member of the IT team and be able to communicate status of these projects to the organization as required..
  • Other projects and tasks as assigned.

Experience

  • Post-secondary education in Computer Science
  • Proficiency in Word, Excel, Outlook and SharePoint
  • Experience with ERP systems with a preference for Epicor ERP
  • Experience with SSRS for report creation.
  • Knowledge of relational databases and data organization methods with preference shown for Microsoft SQL server.
  • Knowledge of procedural programming language with preference shown for C#.
  • Experience in web development technologies (HTML, CSS, JavaScript, or similar) is an asset.
  • Superior communication and interpersonal skills.
  • A commitment to superior service delivery.
  • The ability to multi-task and manage competing priorities
  • The ability to work independently and be self-motivated
  • A willingness to learn new technologies and adapt in a fast-paced IT/ERP environment
  • Ability to troubleshoot technical issues across ERP, integrations, and custom applications
  • Ability to create clear documentation for processes, customizations, and training materials
  • Familiarity with reporting and data extraction tools beyond SSRS
  • Understanding of software development lifecycle (SDLC), change management, and testing practices
  • Willingness to learn new configuration tools such as, but not limited to, Epicor Application Studio, Dashboard Designer, BAQs etc.
  • Ability to troubleshoot technical issues across ERP, integrations, and custom applications

While this position is primarily English, a preference will be show for candidates that can converse and write in French to support our Quebec operation.

If you are a motivated professional eager to leverage your IT expertise within a manufacturing environment dedicated to innovation and quality, we invite you to apply for this exciting opportunity.

Only those candidates selected for interview will be contacted.

This role does not support an LMIA or a provincial nominee program.

Pay: $50,000.00-$75,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Profit sharing
  • RRSP match
  • Vision care

Education:

  • Secondary School (preferred)

Work Location: In person

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