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    • Customer service or technical support experience (telecom an asset).
    • In this role, you’ll support customers by phone and email, troubleshoot technical issues,…
    • Post-secondary education in electrical or electronics engineering technology, computer science, IT, or a related technical field — or equivalent hands-on…
    • Provide responsive technical support that strengthens customer confidence and long-term partnerships.
    • Provide technical support to contractors, wholesalers,…
    • Deliver technical support for internet, phone, and television services to both residential and business clients.
    • Decommission customer services and equipment.
    • You’ll also participate in an on-call rotation for after-hours emergency support, approximately one week every 18 weeks.
    • Excellent technical skills and hands-on experience with software configuration and troubleshooting.
    • Lead or support systems projects, from initial concept…
    • Technical support documents related to turbocharger installation and diagnostics.
    • Deliver technical support to customers via phone and online channels.
    • Provide technical support to customers regarding the operation, installation, troubleshooting, and maintenance of Tornatech fire pump controllers.
    • Provide administrative support for various Institutional Distribution VPs and their management team(s).
    • Conduct and assist in daily office routines to support…
    • Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
    • Provide Level 2/3 support for infrastructure-related incidents and service requests.
    • The position combines operational support with project delivery,…
    • We have a client management software solution in place to ensure we can provide the necessary care and accuracy to meet our World Class Customer Service…
    • This position combines helpdesk technical support tasks, some system administration, and support for the management of our ERP.
    • Job Types: Full-time, Permanent.
    • An actively maintained technical lab.
    • Work regular tickets alongside technical escalations.
    • MSP or multi-client support experience.
    • Provide technical support for hardware, software, and network issues.
    • This role provides technical support to employees, ensures system reliability and security…
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Job Post Details

Technical Support Representative - job post

Wightman
5.0 out of 5 stars
Hanover, ON
$24.31–$25.00 an hour - Full-time

Job details

Pay

  • $24.31–$25.00 an hour

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Holidays

Location

Hanover, ON

Full job description

Join Our Team: Technical Support Representative

Location: Hanover, ON

Position Type: Full Time

Apply to: resume@corp.wightman.ca

About the Role

We’re looking for a motivated, customer-focused Technical Support Representative to join our Technical Support team. In this role, you’ll support customers by phone and email, troubleshoot technical issues, and deliver friendly, professional service. The ideal candidate is a strong communicator, detail-oriented, and eager to learn and grow in a fast-paced environment.

What You’ll Do

· Diagnose and resolve issues with internet, phone, TV, and mobility services

· Respond to customer inquiries promptly and professionally via phone and email

· Assist customers with setting up and optimizing equipment (modems, routers, set-top boxes)

· Document all interactions, issues, and resolutions in the ticketing system

· Escalate complex issues to the appropriate teams with clear documentation

· Educate customers on self-service tools and basic troubleshooting

· Collaborate with technical, customer care, and field teams to ensure timely resolution

· Stay up to date on products, services, and system updates

What You Bring

· Customer service or technical support experience (telecom an asset)

· High school diploma or equivalent experience

· Strong computer skills, typing skills, and comfort with web-based systems

· Solid technical understanding of internet services; networking knowledge is an asset

· Excellent verbal and written communication skills

· Strong organization, multitasking, and attention to detail

· Proven problem-solving and decision-making skills

· Customer-first mindset with a passion for great service

· Flexibility to work evenings, weekends, and holidays as needed

Why Join Us

· Opportunities for career growth and development

· Competitive compensation with performance-based incentives

· Supportive, fast-paced team environment in a growing industry

If you would like to be considered for this opportunity, please submit your resume no later than Monday April 27, 2026, to resume@corp.wightman.ca

While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted.

Wightman is an equal opportunity employer.

Job Type: Full-time

Pay: $24.31-$25.00 per hour

Application question(s):

  • I know where Hanover, ON is and am able to commute there daily.

Work Location: In person

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