Technical Support Administrator jobs

Your Moneris Career - The Opportunity

As the Senior Systems Administrator (Storage) you will manage, build, plan, administer, and maintain Infrastructure Services like Storage, SAN Fabrics Systems, Servers, Containers, Data Center, and Infrastructure Applications to ensure Moneris has a robust, scalable, reliable and efficient Infrastructure on perm and cloud that supports its business.

You will provide support, in an automated way when possible, to Systems, Applications, Servers and Storage service offerings. You will lead platform and services currency, capacity planning, and the reporting of defined SLAs, and participate in projects, design, implementation, installation and configuration of Storage Systems.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship : You will report to the Manager of Systems Infrastructure.

Posting Type: Replacement Position.

Salary Range: The expected base salary range for this role is $99,121 - $134,522.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

• Design, administer and manage a Dell PowerProtect Data Manager (PPDM) with PowerProtect Data Domain Cisco MDS

• Work on storage code update, maintenance and stability with Dell team to ensure stable storage and SAN FC network

• Work with peers in Infrastructure Architecture and IT Operations teams to plan, build, deploy, monitor, maintain and support on-premise virtualization infrastructure to deliver scalable, reliable and efficient platform to support Moneris business.

• Design, administer and maintain a Commvault environment with HSX clusters with complex Microsoft SQL Server workloads.

• Partner with peers in SYSADMINs, DBAs, Network Infrastructure Admins, Application Owners/Support/SREs along with Infrastructure/Enterprise Architecture, Information Security, Risk Management teams to participate in tabletop and planned tests to deliver on continuous improvement of disaster/cyber-recovery plans and capabilities.

• Follow Moneris standards to respond to requests, incidents and submit and implement changes for daily operations of on-premise virtualization, storage and data protection infrastructure.

• Contribute to develop or updates to standards, processes and policies related to service delivery and technical capabilities.

• Participate in on-call rotation with occasional travel to Moneris datacentres within the GTA as necessary for steady-state support or project activities.

Your Moneris Career - What you bring

• 5+ years/senior-level expertise with Dell/EMC PowerMax (V4) enterprise and PowerStore mid-tier unified storage products including design, configuration, deployment, administration with emphasis on data services such as snapshots/replication and performance troubleshoot, tuning and optimization.

• 5+ years/senior-level experience in managing FC SAN, storage (block/file) and data services including involvement in design, implementation and support of services backing mission-critical 24x7 environments.

• Understanding of core storage concepts (MPIO, snapshots, replication) with FC SAN (Dell/EMC Connectrix, PowerStore, PowerMax) and data protection concepts (Dell PowerProtect Data Manager) within a virtualized environment with servers, databases and container-based workloads.

• Hands-on experience with development/customization of scripts and automation including Shell Scripting, PowerCLI (PowerShell) and/or Ansible Automation Platform.

• VMware vSphere design, deployment and operation of complex VMware vSphere environments (development through to mission-critical production) in a large and complex enterprise environment. Exposure to other virtualization technology such as Nutanix AOS/AHV is an asset.

• Experience with administration of backup and data protection operations with expertise in core concepts across a diverse set of data protection solutions/technologies and enterprise applications.

• Experience with supporting application SRE and other Operations teams running applications on virtualized Red Hat Enterprise Linux (RHEL), Microsoft Windows Server and Microsoft SQL Server infrastructure.

• Demonstrated ability to diagnose and troubleshoot complex deployments and leverage 3rd party tools such as Dynatrace as necessary to root cause to resolve configuration, performance, capacity or availability concerns.

• Interest in passion in support for continuous improvement and helping to shape “what comes next” within the platform services team at Moneris.
  

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA).

• RRSP matching & defined contribution pension plan

• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program.

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture.

• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter.

• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days).
  

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers .

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

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