Skip to main content
Post your resume and find your next job on Indeed!

Technical Service Specialist jobs

Sort by: -
    • Analyze warranty claims and technical service reports to identify recurring product issues and failure trends.
    • Advanced Technical Support (Tier 3)*.
    • Provide consistent follow-up, technical recommendations, and operational support.
    • Work in conjunction with Account Managers to provide technical support to…
  • View similar jobs with this employer
    • The candidate is a technical interface between the Customer and Thales regional or central organization.
    • Investigate critical in service event (e.g. executive…
  • View similar jobs with this employer
    • The candidate is a technical interface between the Customer and Thales regional or central organization.
    • Investigate critical in service event (e.g. executive…
    • Consult user guides, technical manuals and other documents and sources to research and implement solutions.
    • The company focus is to provide ‘Exceptional Value’…
    • Assist field teams in resolving unexpected technical issues encountered during project execution.
    • You will work with project and field teams to develop…
    • You must be able to clearly explain technical issues to customers with varying levels of understanding and document service interactions accurately.
    • Provide timely and efficient technical support to clients.
    • Maintain accurate records of client interactions and technical issues.
    • Expérience en service après-vente ou en service à la clientèle.
    • Offrir un support technique aux techniciens, commis de service et sous-traitants.
    • Strong problem-solving abilities, excellent user communication skills, and a methodical approach to documenting technical processes.
    • Field service, technical support, or customer-facing technical roles.
    • Maintain accurate documentation, service records, and technical notes.
    • Minimum 1-2 years of customer service experience is required.
    • Reporting to the Technical Services Team Manager, the Technical Services Representative is…
    • Experience in technical customer support.
    • Enroll in technical training when and complete certifications when directed.
    • No Evening or Weekend Shifts.
  • View similar jobs with this employer
    • Provide technical support to system users.
    • You have a technical college diploma (CEGEP technical diploma/AEC/DEC or equivalent) and experience in supporting…
    • This position is a permanent full-time vacancy.
    • Visit job sites, perform ongoing CSA & ASTM concrete and raw materials testing.
    • Paid Maternity Leave Top Up.
Get e-mail updates for the latest Technical Service Specialist jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

technical assistant
service advisor

Career Resources:

HVAC Technical Service Specialist
TOSOT Supplies Inc.
Oakville, ON L6J 7T9
From $78,000 a year
Permanent, Full-time
Apply now

Job details

From $78,000 a year
Paid time off, Vision care, Dental care, Life insurance, Extended health care, On-site parking
Permanent, Full-time
Oakville, ON L6J 7T9

Full job description

Location: Greater Toronto Area (GTA), Ontario – Preferred
Territory: Eastern Canada, including Ontario and Quebec
Language Requirement: Bilingual – English and French
Salary: Starting from $78,000 CAD + Performance-Based Bonus

The Opportunity

TOSOT Supplies Inc. is a growing HVAC company in Canada, specializing in Ductless Air Conditioning, Heat Pumps, and VRF Systems.

We are seeking an experienced Technical Specialist – Eastern Canada to provide technical training, advanced troubleshooting, warranty assessments, and product quality support across Eastern Canada.

The ideal candidate will be based in the Greater Toronto Area (GTA) to support our growing Ontario market, while also providing technical assistance to customers and contractors in Quebec and other Eastern Canadian regions.

We are looking for a hands-on HVAC professional with strong expertise in inverter-driven air conditioning systems who can confidently train licensed HVAC contractors, resolve complex technical issues, and communicate effectively with both English- and French-speaking customers.

Key Responsibilities

1. Technical Training & Development

  • Develop and deliver technical training programs for HVAC contractors, distributors, and service technicians.
  • Provide hands-on training covering installation, commissioning, maintenance, and troubleshooting of ductless splits, heat pumps, and VRF systems.
  • Educate contractors on proper refrigerant piping, electrical connections, system configuration, and installation best practices.

2. Advanced Technical Support (Tier 3)

  • Provide advanced technical assistance for complex HVAC issues across Eastern Canada.
  • Assist contractors in diagnosing error codes, communication failures, inverter board issues, and other system malfunctions.
  • Provide remote troubleshooting support and conduct on-site technical visits when necessary.
  • Collaborate with internal sales and technical teams to ensure timely resolution of customer concerns.

3. Warranty Assessment & Claims Management

  • Review and evaluate warranty submissions, including technical documentation and supporting evidence.
  • Assess warranty claims and make recommendations or decisions in accordance with company policies and manufacturer guidelines.
  • Identify installation-related issues, product defects, and potential warranty concerns.
  • Support warranty claim resolution and recommend corrective actions.

4. Technical Documentation Review

  • Review and verify technical documents, including product submittals, installation manuals, user manuals, service manuals, and extended performance ratings.
  • Ensure technical information is accurate, complete, and aligned with applicable Canadian industry standards.
  • Coordinate with manufacturers and internal teams to clarify technical specifications and documentation.

5. Product Quality & Continuous Improvement

  • Analyze warranty claims and technical service reports to identify recurring product issues and failure trends.
  • Investigate potential root causes, including compressor failures, electrical component issues, and improper installation practices.
  • Share technical findings and product improvement recommendations with the manufacturing team.
  • Support product quality improvements and new product introductions.

Skills & Requirements

  • HVAC Industry Experience: 5–10 years of hands-on technical experience in air conditioning, ductless split systems, heat pumps, and/or VRF systems within residential or commercial applications.
  • Technical Expertise: Strong understanding of inverter-driven HVAC technology, refrigeration cycles, electrical diagnostics, and system troubleshooting.
  • Licensing & Certification: Valid, applicable HVAC trade licences or certifications relevant to the candidate's technical work. Ontario 313A/313D Refrigeration and Air Conditioning Systems Mechanic certification or equivalent qualifications are considered strong assets.
  • Bilingual Communication: Professional proficiency in both English and French to support customers and contractors throughout Ontario, Quebec, and Eastern Canada.
  • Location: Candidates based in the Greater Toronto Area (GTA) are strongly preferred, given the territory's technical support and training requirements.
  • Training & Communication: Ability to explain complex technical concepts clearly to HVAC contractors, service technicians, and customers.
  • Problem-Solving: Strong analytical skills and the ability to independently investigate and resolve technical issues.
  • Travel: Willingness to travel approximately 20–30% within Eastern Canada for contractor training, technical support, and site visits.
  • Driving: Valid driver's licence and ability to travel to customer and contractor locations.

Why Join TOSOT?

  • Competitive Compensation: Starting salary of $78,000 CAD, commensurate with experience and qualifications.
  • Performance Bonus: Annual performance-based bonus opportunities.
  • Tools & Support: Company vehicle or vehicle allowance, laptop, and professional diagnostic tools.
  • Career Growth: Opportunity to develop specialized technical expertise and contribute to our expanding Eastern Canadian operations.
  • Growing Industry: Work with advanced heat pump and inverter-driven HVAC technologies in Canada's evolving heating and cooling market.

Join TOSOT Supplies Inc. and help strengthen our technical expertise, contractor relationships, and customer support across Eastern Canada.

Job Types: Full-time, Permanent

Pay: From $78,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: On the road

Let Employers Find YouUpload Your Resume