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    • Provide first-level technical support and customer service.
    • Schedule service calls and follow up with customers as needed.
    • Structured paid training and support.
  • View similar jobs with this employer
    • Provide first-level technical support and customer service.
    • Schedule service calls and follow up with customers as needed.
    • Structured paid training and support.
  • View similar jobs with this employer
    • Creating and updating technical documentation.
    • Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer…
    • As a Customer Service Representative, you’ll provide exceptional customer service by phone and email in an inbound call center office environment and will…
  • View similar jobs with this employer
    • Strong technical skills and ability to navigate multiple systems.
    • Provide exceptional customer service to policyholders, agents, and partners in French and…
  • View similar jobs with this employer
    • Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset.
    • Ad hoc tasks as required.
    • Handling dealer calls and inquiries (approximately 20% of the day).
    • The Customer Service Specialist acts as a primary point of contact for dealers across Canada…
  • View similar jobs with this employer
    • 1 year of customer service experience required and experience in contact center is a plus.
    • The Customer Service Representative engages with customers through…
  • View similar jobs with this employer
    • Creating and updating technical documentation.
    • Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer…
  • View similar jobs with this employer
    • Strong technical skills and ability to navigate multiple systems.
    • Provide exceptional customer service to policyholders, agents, and partners in French and…
  • View similar jobs with this employer
    • Provide first-level technical support and customer service.
    • Schedule service calls and follow up with customers as needed.
    • Structured paid training and support.
    • Previous call center, customer service, or technical support experience is an asset.
    • The ability to explain technical situations to non-technical individuals is…
    • Compensation is based on actual MSP experience and technical skill.
    • This is not a junior or entry-level role.
    • Windows Server (AD, GPO, DNS, DHCP).
  • View similar jobs with this employer
    • Strong technical skills and ability to navigate multiple systems.
    • Provide exceptional customer service to policyholders, agents, and partners in French and…
    • Maintain and update client technical documentation.
    • 3 to 5 years of technical support in an MSP environment.
    • Participation in on-call rotation and after-hours…
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Job Post Details

Remote Technical Support Representative - Work from Home (Canada) - job post

Teleperformance
3.6 out of 5 stars
Alberta•Remote
$19.50 an hour - Full-time

Job details

Pay

  • $19.50 an hour

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Work from home

Full job description

The Opportunity


Description


This is a fully remote work-from-home contract opportunity with potential for extension based on performance and business needs.

Now Hiring Across:

  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Prince Edward Island
  • Quebec
  • Saskatchewan

As a Technical Support Representative, you will provide first-level technical support and customer service for client products. This role is ideal for candidates who enjoy troubleshooting, helping customers solve problems, and working in a structured remote environment.

Why This Role Stands Out

  • Fully remote work environment
  • Competitive compensation
  • Structured paid training and support
  • Opportunity to gain experience supporting technical and medical-related products
  • Potential contract extension and long-term opportunities
  • Supportive and collaborative team environment

What You’ll Do

  • Provide first-level technical support and customer service
  • Troubleshoot and resolve technical issues using diagnostic tools and procedures
  • Deliver empathetic, solution-focused customer support
  • Accurately document customer interactions in electronic systems
  • Coordinate with internal teams to ensure timely issue resolution
  • Schedule service calls and follow up with customers as needed
  • Maintain professionalism and ownership throughout the customer experience

Experience Required for Your Success

Work Environment Requirements

  • Must reside in: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, or Saskatchewan
  • Dedicated, distraction-free workspace required
  • Hardwired high-speed internet connection required (Wi-Fi not permitted)

Minimum Qualifications

  • Associate’s degree or certification from an accredited program for technical and/or clinical education required
  • Minimum 2 years of experience in a technical support or clinical/medical device support role
  • Experience using electronic documentation systems required
  • Strong communication and comprehension skills
  • Ability to type at least 30 WPM and pass language/grammar screening
  • Comfortable navigating multiple systems and applications simultaneously
  • Strong problem-solving and customer service skills

Preferred Qualifications

  • Previous contact center experience
  • Working knowledge of Microsoft Office applications including Outlook, Word, and Excel

Apply Today

Join a team where your technical expertise and customer support skills make a real impact while working from the comfort of your home.

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