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Tech Support jobs in Calgary, AB

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    • The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.
    • Experience providing technical support to remote clients.
    • 2 years or more of technical support experience OR.
    • This position will support both remote and office-…
    • Experience providing technical support to remote clients.
    • This position will support over 200+ Pason field technicians and diverse client base.
    • Experience with ConnectWise Manage/Automate and remote support tools.
    • This role includes an after-hours on-call support-shift rotation monthly which may include…
    • 3+ years of IT support experience, preferably in a Tier 1 or Tier 2 systems management technical support role for HCM or Finance applications.
    • Train and support dealer technicians.
    • Provide advanced technical support to Deutz‑Fahr dealers.
    • Coordinate and support recalls and technical campaigns.
    • 4+ years of experience in IT support, systems support, or IT operations.
    • Provide white-glove support to leadership and operational teams.
    • Établir de solides relations professionnelles de travail avec divers intervenants et membres de l’équipe.
    • Prêter assistance dans la préparation de notes de…
    • Provide deskside support to team members both locally and remotely across Canada.
    • Implement and maintain equipment standards, policies and support processes.
    • ITSM platforms and structured support processes.
    • Provide technical and escalation support for assurance application software.
    • Provide on-site conferencing support in the Calgary office and virtual conferencing support to end users in the country.
    • Provides user support and training for authorized school-based software application.
    • Maintains efficient working relationships with staff and students to…
    • Ensure support processes are consistent, documented, and easy to replicate.
    • Act as the bridge between business units and tech teams to ensure software meets…
    • Build and maintain user guides, how-to documentation, and self-serve support resources for clinicians and support staff.
    • 2-5 years of hands-on experience in IT support or related roles.
    • Prioritizing IT security protocols, collaborating with the team to support a zero-trust…
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Job Post Details

Fix Network logo

Collision Support Specialist - job post

Fix Network
3.9 out of 5 stars
Calgary, AB•Remote
From $75,000 a year - Full-time

Job details

Pay

  • From $75,000 a year

Job type

  • Full-time

Full job description

Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees. Their main role is to help users troubleshoot and resolve technical issues with products or services. The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.


Core Competencies

Autonomy

Teamwork

Time management

Problem solving

Planning

Adaptability and Flexibility

Communication

Result Orientation

Organized

Initiative and creativity

Customer Relationship Management


Job Duties

Vehicle reinspection for warranties requests, quality control inspection and Best Practices follow up.

Performing estimate reviews and bring recommendations to reach the insurers standards and provide coaching on estimating systems.

Documenting customer interactions: Support specialists need to document all customer interactions, including the nature of the problem, the solution provided, and any follow-up required in the Franchise Management System.

Collaborating with area manager and other teams, to escalate issues and provide feedback to improve performance.

Coaching and training on : insurance guidelines; estimating system; APU usage for DGIG, TD, others; parts program usage

Analyze root causes of operational malfunctions and provide resolutions in a timely manner

Support Franchise with various request from shop, information, immediate assistance and support.

Redirect requests to the appropriate person.

Support shop on closing files ex; payment request, in finals)

Coverage for catastrophes (hail AB-Ont-QC, flooding BC, tornado QC)


Requirements

College Diploma or Bachelor’s Degree

Valid Canadian driver's license and excellent driving record

Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed

Knowledge of Microsoft Office Suite (Outlook, Word, Excel and Powerpoint)

At least 3 years of industry experience

Damage Appraisal experience

Production management skills

Strong communication skills


Work Conditions

Expected to be in shops most days

Travel may be required Ability to attend and conduct presentation
Compensation starting at $75,000 annually, based on experience and qualifications.

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