Tattoo jobs in Toronto, ON

As the Retail Store Manager, you will be responsible for managing sales associates, inventory, scheduling, and overseeing the general operations of the Clocks and Colours flagship store. You are a motivating leader and drive the business by challenging and supporting your team to provide exceptional service and create lasting relationships with each of our customers.

RESPONSIBILITIES:

Sales and Customer Service

• Assess sales performance and work with corporate to set targets

• Maintain a pristine store image by following merchandising standards

• Identify and implement merchandising improvement opportunities to help drive sales and keep the store looking and feeling fresh

• Act as an ambassador for the brand, our loyalty program, and our customer engagement strategies (email, SMS, social, forums)

• Ensure high-quality customer service from the entire team

• Resolve customer conflicts

• Demonstrate sales leadership by maintaining an active role on the sales floor

• Demonstrate exceptional product and brand knowledge

Inventory Management

• Ensure accurate inventory with audits and full counts

• Place weekly product/ inventory buys to maintain a healthy stock level in all categories and input all received products

• Maintain inventory and place re-stock orders for any third-party brands that may be carried

• Act as a partner between customers, sales associates, company leadership, and brand representatives

Operations Management

• Develop, execute, and continuously improve all operational activities to ensure the store exceeds financial and customer experience and maintain brand consistency

• Ensure all operations and financial procedures are followed properly

• Hire, train, and manage sales staff

• Manage schedule to adjust hours based on sales and fluctuating projections

• Ensure the store and stock room are thoroughly cleaned

• Manage warranty and exchange program

• Maintain all retail procedures documentation

EXPERIENCE:

• 2-3 years of experience managing a retail store

• Experience within the accessories space preferred

NICE TO HAVE:

• Interest in social media management and/or content gathering

• Experience with fashion styling

THIS MAY BE YOUR OPPORTUNITY TO JOIN THE TEAM IF YOU ARE:

• A dynamic conversationalist, that can connect with customers to build meaningful and long-lasting rapport/ relationships.

• Organized and has a calm disposition in moments of high demand.

• Motivated to collaborate with your team members to create a great experience for customers.

• Confident in a fast-paced, customer-centric environment

• Motivated to achieve great results

IT IS ALSO IMPORTANT TO HAVE:

• A natural flare for self-expression through personal style

• Excellent communication and interpersonal skills

• Aptitude to develop strong relationships

• Availability to work flexible hours (weekdays and possible weekends)

• Passion for rock n roll and tattoo culture

APPLY:

Visit www.clocksandcolours.com and apply by sending your resume and cover letter to careers@clocksandcolours.com.