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Field Service Technician - Electronics/Electromechanical Repair
Leading Manufacturer of equipment used in Grocery Industry
New Glasgow, NS
Permanent, Full-time
Apply now

Job details

Pay information not provided
Mileage reimbursement, Paid time off, Vision care, Dental care, Life insurance, Employee assistance program, Disability insurance, Profit sharing
Permanent, Full-time
On call
New Glasgow, NS

Full job description

Job Summary

Reporting to the Regional Service Manager, you will be responsible for providing exceptional customer service to customers by providing on-site installation, customer training, troubleshooting, repairs, and maintenance of our products in an efficient and timely manner.

Key Duties/ Responsibilities:

  • Perform field service repairs
  • Install and setup equipment as required
  • Provide end-user training as required
  • Perform planned maintenance on warranty and contract equipment as required
  • Provide feedback on possible sales opportunities
  • Ensure inventory is accurate and kept up to date. Perform regular inventory counts
  • Represent the company in a positive manner
  • Support and assist other technicians as needed
  • Be available for after-hours on-call service when needed
  • Provide end-user telephone support
  • Attend training as required
  • Maintain a service vehicle. Monitor the service forum and be an active participant in it
  • Keep current on technical service news bulletins and new products
  • Able to work in shifts. Overnight stays out of town may be required occasionally. Early starts are typical
  • Follow safety standards in working with multiple services, tools and equipment

Required Skills:

  • Excellent communication skills
  • Must have a valid driver's license with a clean driving record
  • Minimum 2 years experience in a similar role
  • Must enjoy traveling and working out in the field
  • Must be able to work effectively with minimal or no supervision
  • Knowledge of customer service principles
  • Must have a solid mechanical aptitude and a good understanding of electrical schematics and electronics
  • Experience in a technical role with a high level of customer interaction is preferred
  • Competent in Excel, Access, and Word programs
  • Advanced network computer skills
  • Hands-on experience in software, hardware, and peripheral devices
  • Working knowledge of Multimedia systems, LAN, and Wireless networks
  • Read schematics and technical manuals
  • Exposure to general networking protocols, specifically TCP/IP
  • Working knowledge of point-of-sale systems is preferable
  • Bend, crawl, and kneel to access areas requiring repair or installation

Key Competencies:

  • Must be confident
  • Excellent troubleshooting capabilities
  • Excellent mechanical and electrical capabilities
  • Organized and analytical
  • Good attention to detail
  • Good business ethics
  • Excellent time management capabilities

Job Types: Full-time, Permanent

Benefits:

  • Company car
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Mileage reimbursement
  • Paid time off
  • Profit sharing
  • RRSP match
  • Vision care
  • Wellness program
  • Work from home

Education:

  • DCS / DEC (required)

Experience:

  • Electronics: 3 years (required)
  • Mechanical: 3 years (required)

Licence/Certification:

  • Driving Licence (required)

Willingness to travel:

  • 75% (required)

Work Location: On the road

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