Support Worker jobs in Vancouver Island, BC

Overview
The Cowichan Family Caregivers Support Society (CFCSS) is seeking a part-time Caregiver Support Lead to provide direct, meaningful support to family caregivers across the Cowichan Valley. This role focuses on relationship-based support that includes one-to-one emotional support, support group facilitation, sharing practical resources, and healthcare system navigation.

This role offers the opportunity to work both independently and as part of a values-driven team that prioritizes whole-being wellness, professional integrity, and care for the people who do this work. This position includes a hybrid schedule at 25/hours/week, and vacation and wellness benefits. The role is designed to support your well-being as much as the caregivers you serve. In addition, you will be provided with trauma-informed training to assist you in your role.

If you are motivated by purpose, value human connection, and want to contribute to a healthier, more compassionate community across the Cowichan Valley, this is a role where your skills, empathy, and lived experience will be deeply valued, and where the impact of your work will be felt every day.

Key Responsibilities

• Provide compassionate, professional caregiver support in one-to-one and group settings (in person, by phone, and digitally).
• Establish and maintain professional boundaries, ensuring safety, confidentiality, and appropriate follow-up.
• Facilitate caregiver support groups, communicating group expectations and maintaining a safe, respectful environment in line with CFCSS guidelines.
• Receive and manage referrals, maintaining consistent contact and follow-up with clients.
• Recognize caregiver distress and burnout, report concerns promptly to a supervisor and connect caregivers to appropriate supports.
• Collaborate with referral sources, community partners, and facility contacts.
• Maintain accurate, timely, and comprehensive case notes, including the required quantitative and qualitative data, using CFCSS systems.
• Participate actively in team meetings, communications, and community learning events.
• Maintain up-to-date calendars, appointments, and reports using CFCSS platforms.
• Uphold the highest standards of privacy, confidentiality, and ethical conduct at all times.

Knowledge & Skills

• Post-secondary education with a background in social services, community health, social work, or a related field, or an equivalent combination of education and relevant experience.
• Exceptional relational skills with an aptitude for connection and deep listening.
• Strong verbal and written communication skills with attention to detail.
• Ability to provide empathetic, non-judgmental support while maintaining professional boundaries.
• Experience facilitating groups.
• Ability and commitment to work independently with integrity and manage a fluctuating caseload.
• Cultural humility and a demonstrated commitment to inclusive, community-based practice.
• Proficient computer skills, including Google Drive, Gmail, and Microsoft Excel
• Ability to navigate data management systems, complete accurate data entry, and efficiently conduct research using via the internet.
• Physical ability to set up and take down meeting spaces.
• Knowledge of community resources and Island Health services for caregivers is an asset.

Requirements

• Valid driver’s license and reliable vehicle (mileage allowance provided; winter tires required October-March).
• Ability to work both on-site and remotely, with a private home workspace.
• Availability to travel for off-site meetings as required.
• Responsible use and care of CFCSS-issued computer and phone equipment.
• Successful vulnerable sector criminal record check.
• Physically able to meet the demands of the role, including setting up tables and chairs for group meetings.
• Ability and willingness to follow Island Health immunization policies.

Priority Consideration

Priority will be given to candidates with education, professional experience, and/or lived experience in one or more of the following areas:

• Supporting older adults and seniors
• Group facilitation
• Social services, community support, or therapeutic work
• Healthcare environments
• Experience in the non-profit sector

Position Details

• Job Type: Permanent, Part-Time
• Work Arrangement: Hybrid (Remote and On-Site)
• Hours: 25 hours per week
• Starting Wage: $28.50 per hour
• Start Date: October 2026
• Benefits: Flexible work schedule; mileage compensation; cell phone; paid wellness days; Health and Wellness allowance; four weeks of paid vacation per year.

This posting will remain open until filled. Eligible candidates must be located within the Cowichan Valley.

Job Type: Part-time

Pay: $28.50-$30.00 per hour

Expected hours: 25 per week

Benefits:

• Flexible schedule
• Mileage reimbursement
• Paid time off
• Wellness program
• Work from home

Application question(s):

• Are you located in the Cowichan Valley?

Experience:

• Non-Profit or Community Agency: 1 year (preferred)
• Support Group Facilitation: 1 year (preferred)
• Therapeutic or Emotional Support: 1 year (preferred)

Work Location: Hybrid remote in Duncan, BC

Job Types: Part-time, Permanent

Pay: $28.50-$30.00 per hour

Benefits:

• Flexible schedule
• Work from home

Work Location: Hybrid remote in Duncan, BC