Support Technician jobs

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team?

At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our Customers. In this field-based, Customer-facing role, you will travel to pharmaceutical, medical device and research facilities, in and around Quebec City, QC, area, to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro mechanical and electronic units. Additionally, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

Please note that this is a Full-Time/Permanent position which involves upto 90% travel.

What you will do as an Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

The Experience, Skills and Abilities Needed

Required:

• Secondary School Diploma, Graduation Certificate, or CAEC
• 2 years of experience in a mechanical/technical role
• Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement
• Ability to work flexible hours, sometimes outside “normal business hours”
• Must live within 80 kilometers of center of territory
• Must be able to lift up to 11 kilograms at times and push wheeled transporters up to about 23 kilograms
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements

Preferred:

• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
• Excellent interpersonal and Customer communication skills
• Strong technical and troubleshooting skills

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Excellent Healthcare Benefits
• 3 weeks paid vacation per year + company holidays based on Province
• RRSP matching program
• Parental Leave
• Opportunities for advancement in a stable long-term career
• Hands-on Training Program
• Additional Add-On Benefits/Discounts