Support Technician jobs

IT Field Technician

Tecnet - Innovating IT Solutions Since 1974

About Us
Tecnet is Canada’s longest-standing IT services provider, offering a wide range of solutions, including hardware, software, networking, and both physical and cyber security. With major hubs in Victoria and Vancouver, and over 35 Authorized Service Centres (ASC) across British Columbia, we’re committed to supporting communities across urban and rural areas with high-quality IT solutions.

Learn more about us at www.tecnet.ca.

The Role
The Field Technician plays a critical hands-on role in delivering technical support and installation services directly at client sites. This position involves troubleshooting hardware and software issues, performing system setups, maintaining integrated security systems, and responding to both scheduled and unscheduled service calls. A strong technical aptitude, excellent customer service, and the ability to manage tasks independently are essential. The ideal candidate is a motivated problem-solver with field experience and a proactive, team-oriented mindset.

Why Work with Us?

• Legacy of Excellence: Be part of a company with over 50 years of experience and a trusted reputation in the IT services industry.
• Career Development: We prioritize your professional growth with opportunities for training, certifications, and skill development.
• Diverse Challenges: Work on a wide variety of projects and solve unique technical challenges for a diverse range of clients.
• Work-Life Balance: Enjoy a supportive team culture and a healthy balance between your work and personal life.

Schedule

This is a full-time permanent position with 8-hour shifts from Monday – Friday for a total of 40 hrs weekly.

What we Offer

Competitive Salary:

• $47,500.00-$57,500.00 per year. Salary commensurate with experience.

High Value Benefits:

• Extended Health Care
• Dental & Vision Care
• Paid Time Off
• On-Site Parking

Eligibility for benefits begins following three months of employment.

What You'll Do:

On-Site Technical Support & Troubleshooting

• Conduct on-site service calls for diagnostics, repairs, and installations of hardware, software, and integrated systems.
• Perform workstation refreshes, reimaging, and network patching as part of project work.
• Troubleshoot and repair computer systems, printers, and other devices by removing and replacing faulty components.
• Examine system environments and document issues thoroughly.

On-Site Printer Support

• Maintain a clean and organized work environment.
• Use repair manuals effectively when servicing printers.
• Identify and use appropriate resources to support repairs, including documenting repair procedures
• Troubleshoot mechanical failures in printer systems.

Security Systems & Specialized Equipment

• Participate in the setup and maintenance of integrated security systems, including CCTV, access control, and alarm systems.
• Apply knowledge of A+ certified hardware and software troubleshooting in field settings.
• Utilize understanding of security systems to assist in configuration and maintenance (training provided if needed).

Client Communication & Service Management

• Initiate and schedule service appointments with clients.
• Clearly explain technical issues, repair procedures, timelines, and associated costs to clients.
• Maintain professional communication throughout the troubleshooting and service process.
• Respond to both scheduled and unscheduled client service calls in a timely manner.

Task Prioritization & Team Collaboration

• Triage and prioritize support calls based on urgency and SLA (Service Level Agreements).
• Provide assistance to teammates with complex or time-sensitive service calls.
• Work independently in the field while staying connected to the larger technical team for support and updates.

What You Bring:

• Technical education, relevant field experience, and a strong willingness to learn.
• Comptia A+ Certification in hardware and software support required.
• Experience with printers, CCTV, access control, and alarms is an asset.
• BC Security License is desirable but not mandatory.
• Strong organizational skills with the ability to prioritize workload effectively.
• Excellent customer service and interpersonal skills.
• Strong problem-solving ability for complex technical issues.
• Team player with the ability to work independently in the field.
• Proficient verbal and written communication in English.
• Must possess a valid BC driver’s license.

Commitment

• Demonstrates a positive attitude and eagerness to support Tecnet’s goals.
• Willingness to work collaboratively with internal teams and external partners.
• Ability to prioritize tasks to meet deadlines in a fast-paced environment.
• Commitment to improving knowledge in skills and technical products.

Thanks for applying! While we appreciate every application, only shortlisted candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: $47,500.00-$57,500.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Please describe your experience in hardware diagnostics and computer repair in detail.

Language:

• English (required)

Licence/Certification:

• Driver's License (required)
• CompTIA A+ (required)

Location:

• Victoria, BC V8X 1W4 (preferred)

Work Location: In person